The property's location is its biggest highlight, situated right on the Mall Road and in front of Naini Lake. However, guests have reported outdated and poorly maintained rooms with old mattresses, blankets, and furniture. Hot water is not available all the time, and there is no provision for parking or valet service. The staff is courteous, but some have reported rude behavior. The property needs renovation and is overpriced for the amenities provided. The food is average, and the property has frequent power cuts.