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South Mumbai, Mumbai | 960 m drive to TATA MEMORIAL HOSPITAL
3146 Ratings, 1400 Reviews
Last 10 Customer Ratings (Latest First)
Review Summary
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ITC Grand Central in Mumbai is all about excellent hospitality and comfort. Guests appreciate its spacious, well-maintained rooms with stunning city views, and the attentive staff that goes above and beyond. Dining options impress with delicious food and a lavish breakfast spread. The property’s central location makes it easily accessible, enhancing its appeal for both leisure and business travelers.
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lost item
We lost our iphone charger in the room, can you ask hotel staff to check and let us know pls. Thanks
Room: Executive Club Double
ITC Grand Central - A Luxury Collection Hotel has replied on Mon Nov 03 17:41:03 IST 2025
Dear Mr. Trehan, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Your query regarding your lost iphone charger has been highlighted to the concerned department and our team shall connect with you shortly. Responsibly yours, Kunal Pahwa General Manager ITC Grand Central, Mumbai.
Excellent Stay
The property is good But more than the property itself, I was most impressed by the staff — they were exceptionally polite, attentive, and always ready to help. Their warm hospitality made my visit even more pleasant.
Room: Executive Club Double
ITC Grand Central - A Luxury Collection Hotel has replied on Wed Oct 29 15:48:42 IST 2025
Dear Mr. Butole, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours, Kunal Pahwa General Manager ITC Grand Central, Mumbai.
Great stay
Stay was awesome . Very polite staff . Good service. Highly recommended for stay in Heartvof Mumbai
Room: Executive Club Double
ITC Grand Central - A Luxury Collection Hotel has replied on Wed Oct 29 15:53:58 IST 2025
Dear Mr. Khare, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours, Kunal Pahwa General Manager ITC Grand Central, Mumbai.
Amazing
Stay was amazing food was super... Best was the hospitality every other person in the hotel was warm and welcoming a special mention for Shagufta we had asked her regarding the beautiful fragrance at the property and she was very kind to tell us the category of it....
Room: Executive Club Double
ITC Grand Central - A Luxury Collection Hotel has replied on Wed Oct 29 16:29:04 IST 2025
Dear Mr. Bhogle, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours, Kunal Pahwa General Manager ITC Grand Central, Mumbai.
Great Stay Expirince
It was great experience of stay and we enjojed lot with your extra ordinory services. Also we learn and expirienced actual defination of Excellenrt service Thank You we loved to visit again and again
Room: Executive Club Double
ITC Grand Central - A Luxury Collection Hotel has replied on Wed Oct 29 16:28:45 IST 2025
Dear Mr. Kadam, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours, Kunal Pahwa General Manager ITC Grand Central, Mumbai.
Excellent Stay
Property was mesmerizing. Food was mouth watering. Swimming pool was indoor and liked it. Overall property was great
Room: Executive Club Double
ITC Grand Central - A Luxury Collection Hotel has replied on Wed Oct 29 16:28:22 IST 2025
Dear Mr. Mehta, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours, Kunal Pahwa General Manager ITC Grand Central, Mumbai.
Excellent Stay
Hotel rooms were clean and well maintained . Staff were very helpful and we have taken half board . Food was delicious in both breakfast and dinner .
Room: Executive Club Double
ITC Grand Central - A Luxury Collection Hotel has replied on Fri Oct 24 10:15:17 IST 2025
Dear Mr. Jagadeeswari, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours, Kunal Pahwa General Manager ITC Grand Central, Mumbai.
costly
Costly food n beverage rather than dat room facility n location n room view atmosphere everything is good
Room: Executive Club Double
ITC Grand Central - A Luxury Collection Hotel has replied on Tue Oct 21 16:01:41 IST 2025
Dear Mr. Kumar, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a comfortable stay during your visit. However, at the outset we regret the issues you faced during your visit to the hotel. We have taken this up with the concerned department for effective measures. Responsibly yours, Kunal Pahwa General Manager ITC Grand Central, Mumbai.
Experiencing Mumbai in true sense
The stay was comfortable. Really enjoyed the views from the window as promised on the website while booking. awesome experience. Talk to the staff interacting with people, you'll find honest hospitality.
Room: Executive Club Double
ITC Grand Central - A Luxury Collection Hotel has replied on Sat Oct 18 09:40:27 IST 2025
Dear Ms. Prakash, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours, Kunal Pahwa General Manager ITC Grand Central, Mumbai.
A wonderful stay
We thoroughly loved our stay at ITC grand central in Mumbai. The person worth mentioning was Mr.Prakash M who is the assistant manager chef, wonderful & welcoming person. Took care of our lunch and breakfast. Thank you for your hospitality.
Room: Executive Club Double
ITC Grand Central - A Luxury Collection Hotel has replied on Thu Oct 16 14:13:16 IST 2025
Dear Mr. Patil, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours, Kunal Pahwa General Manager ITC Grand Central, Mumbai.
Excellent Stay
Property's food was good. The rooms were quite decent and the hospitality was superb
Room: Towers Double
ITC Grand Central - A Luxury Collection Hotel has replied on Tue Oct 14 16:25:44 IST 2025
Dear Mr. Singh, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours, Kunal Pahwa General Manager ITC Grand Central, Mumbai.
Excellent Stay
We had a wonderful time at the property. The food and service were top notch.
Room: Day Use Room 8 AM to 8 PM, Check-in and Check-out on same day
ITC Grand Central - A Luxury Collection Hotel has replied on Tue Oct 07 17:11:45 IST 2025
Dear Ms. Walimbe, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours, Kunal Pahwa General Manager ITC Grand Central, Mumbai.
Day Use Package
I had booked for a day use package, 08:00am to 08:00pm. The experience was extraordinary as always with ITC.
Room: Day Use Room 8 AM to 8 PM, Check-in and Check-out on same day
ITC Grand Central - A Luxury Collection Hotel has replied on Wed Oct 08 09:34:40 IST 2025
Dear Mr. Igave, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours, Kunal Pahwa General Manager ITC Grand Central, Mumbai.
Good Stay
ubject: Feedback on Reception Staff Conduct Dear ITC Team, We had a very pleasant stay, and the rooms and overall arrangements were excellent. However, I regret to inform you that the experience at your reception was disappointing. The staff on duty between 11:00 PM and 11:30 PM were extremely rude, despite us mentioning that we had guests with us. This kind of behavior was unexpected, as we have always associated ITC with warmth and hospitality. I kindly request you to review the CCTV footage for the mentioned time slot to identify the staff member on duty. Such conduct is not acceptable and may impact the reputation of ITC if not addressed. I am sharing this feedback only because I truly respect ITC and value our relationship. I hope corrective measures are taken so that valuable guests do not have such experiences in the future. Warm regards, Villoo. Sharokh. Nikorawalla
Room: Room Assigned at Check-in
ITC Grand Central - A Luxury Collection Hotel has replied on Mon Sep 29 14:53:28 IST 2025
Dear Guest, Greetings from ITC Grand Central, Mumbai At the outset, we would like to acknowledge receipt of your feedback and thank you for bringing this point to our notice. We regret the issues you faced during your visit to the hotel and thank you for sharing the concerns related to staff behaviour that requires correction. We assure you that we are personally investigating this. Please accept our humble apology for the same; we have taken this up with the concerned department for effective measures and improvement. Responsibly yours, Kunal Pahwa General Manager ITC Grand Central, Mumbai.
Excellent Stay
everything was excellent and upto the mark. we loved and enjoyed the stay.it was a nice experience as usual
Room: Executive Club Double
ITC Grand Central - A Luxury Collection Hotel has replied on Thu Sep 04 10:33:37 IST 2025
Dear Ms. Bajpai, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours, Kunal Pahwa General Manager ITC Grand Central, Mumbai.
Excellent Stay
property is centrally located staff is nice and rooms are very spacious which is very soothing and relaxing
Room: Executive Club Double
ITC Grand Central - A Luxury Collection Hotel has replied on Mon Sep 01 11:27:45 IST 2025
Dear Mr. Mishra, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours, Kunal Pahwa General Manager ITC Grand Central, Mumbai.
Excellent Stay
It was amazing. Specially shagufta khan has provided the best service. It was wonderful. Everything was nice. Bed was also amazing. Like i hav stayed in many five star hotels but itc is the best. And specially the staffs. Thankyou so much.
Room: Day Use Room 8 AM to 8 PM, Check-in and Check-out on same day
ITC Grand Central - A Luxury Collection Hotel has replied on Mon Sep 01 11:27:28 IST 2025
Dear Mr. Khan, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours, Kunal Pahwa General Manager ITC Grand Central, Mumbai.
amazing
It was amazing, one of the best places I’ve stayed at
Room: Day Use Room 8 AM to 8 PM, Check-in and Check-out on same day
ITC Grand Central - A Luxury Collection Hotel has replied on Wed Aug 20 17:40:49 IST 2025
Dear Ms. Rao, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your stay. Responsibly yours, Kunal Pahwa General Manager ITC Grand Central, Mumbai.
Could do better
A few mistakes and frustrations and a colleague got food poisoning. Needs to cater better for international colleagues
Room: Executive Club Double
ITC Grand Central - A Luxury Collection Hotel has replied on Sat Aug 16 13:22:30 IST 2025
Dear Mr. Oliver, Greetings from ITC Grand Central, Mumbai. At the outset, we would like to acknowledge your feedback and thank you for bringing this point regarding the food quality that didn't live up to your expectations, to our notice. We regret the issues you faced during your visit to the hotel. We assure you that we are personally investigating this. Please accept our humble apology for the same; we have taken this up with our Food & Beverage production and service department for effective measures and improvement. Responsibly yours, Kunal Pahwa General Manager ITC Grand Central, Mumbai.
Good Stay
Room was good but the food was pathetic not good at all.
Room: Executive Club Twin
ITC Grand Central - A Luxury Collection Hotel has replied on Mon Aug 11 09:36:02 IST 2025
Dear Mr. Syed, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a comfortable stay during your visit. However, at the outset we regret the issues you faced during your visit to the hotel. We have taken this up with the concerned department for effective measures. Responsibly yours, Kunal Pahwa General Manager ITC Grand Central, Mumbai.
Juhu
Vile Parle
Juhu
Andheri East
South Mumbai
In Wada
Deulwadi
Khandpe
Varasoli
Wada
Near Akshi Beach
Karjat
Karjat
Vashi
Belapur CBD
Nagaon
Juhu
Marine Drive
Juhu
Vile Parle
Vile Parle
Santacruz East
Andheri
Andheri East
Juhu
Vikhroli East
Andheri East
Andheri East
Andheri East
Colaba
Goregaon
Andheri East
Mandvi
Marine Drive
Jogeshwari West
Andheri East
