ITC Mughal Agra is a beautiful property with a royal feel and well-maintained gardens. The staff is courteous and helpful, and the breakfast buffet is lavish. The property is conveniently located near the Taj Mahal and Agra Fort. However, some guests have reported issues with slow service, mediocre food, and outdated rooms. Some guests also felt that the property was too crowded and lacked a play area for children. Overall, it is a good property for a short family break, but there is room for improvement in certain areas.