ITC Royal Bengal is a luxurious property with excellent amenities and a prime location. Guests have praised the spacious and well-decorated rooms, as well as the courteous and helpful staff. The breakfast buffet is extensive and delicious, while the in-room dining service could use some improvement. The property offers a range of dining options, including the popular Grand Market Pavilion. The swimming pool and gym are well-maintained, and the property has a beautiful ambiance. However, some guests have reported issues with check-in and check-out procedures, as well as mismanagement in the restaurant.