The first thing you should do is remove all the pictures you uploaded in all the online website and upload the images of the current situation of the rooms. The rooms looked so bad, it was a shock to see the state of it. In your policies, it says smoking is not allowed. But the room and the corridors reek of cigarette smoke. After asking the receptionist, they replied that is the usual smell of the room. Bathroom is so dirty, I don’t know where to start from. The so called “toiletries” are months old and mouldy, any one with a bit of cleanliness wouldn’t touch it with a 10foot pole. The water from AC is dripping on one side of the toilet. That whole corner is BLACK in colour. The bidet in the bathroom has only 3 holes working. Now what has amazed me the most is, what kind of idiot designs a bathroom without any ventilation holes/exhaust fan or even a possibility to open the window. The whole bathroom is a concrete box with no ventilation. It is inhumane to even rent those rooms out. Now about the bed, you should be ashamed to put up stickers/boards claiming “clean and fresh linen”. The bed linen were full of stains. The sofa, just throw it out, it’s original coil or seems to be red, it’s turned to black now. You have an AC with makes cracking sound throughout the night. Sounded like it’s gonna fall on us any time. I really wish there was something that I could appreciate you for. Please stop fooling people by showing those pictures online. This hotel is by far the dirtiest and most unhygienic place I have even stayed in my life. Total disappointment!
Itsy Hotels Purple Suites has replied on Tue Mar 18 17:17:55 IST 2025
Dear Guest
I'm deeply sorry to hear about your disappointing experience. We strive for cleanliness but it's clearly we've missed the mark in your case. I assure you the condition of the room you described is not up to our standards. We take all feedback on-board and we will ensure that immediate improvements are made. Also, we'll revisit our photo policy online, so they reflect the current state of the rooms. The issues with the smell, the AC as well as the condition of the linen and sofa are totally unacceptable. We will take swift action to rectify these. I'm sorry also for the lack of ventilation in the bathroom - it's something we must resolve. Kindly accept our sincerest apology. Your feedback points us to the areas we need to work on.
Best Regards,
Hotel General Manager,
Itsy By Treebo - Purple Suites