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Lower Pelling, Pelling | 2.3 km drive to Pelling Shared Jeep Stand
42 Ratings, 23 Reviews
Last 10 Customer Ratings (Latest First)
Review Summary
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This property boasts a stunning view of the Kanchendzonga mountain range, making mornings picturesque. Guests appreciate the spacious rooms and tasty vegetarian food. However, many have mentioned issues like poor maintenance, limited food options, and inconsistent service. The location is serene but quite remote, lacking nearby provisions and fast service. Overall, the ambiance and view are notable highlights.
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No water in
Hotel failed to provide a basic amenity—water in the washroom. Even they are not providing any working wifi and television.
Room: Premium Mountain View Room
Jain Group Palpasha Resorts has replied on Wed Jul 02 12:20:55 IST 2025
Dear Guest, Thank you for your feedback. While we understand that uninterrupted amenities are important, we’d like to assure you that your comments have been taken seriously by our team on the ground. Palpasha Resort is known for its scenic location in Pelling, offering guests breathtaking views of the Kanchenjunga range, peaceful surroundings, and a warm, nature-immersed experience that many of our visitors truly cherish. We continue to focus on enhancing the unique charm of our property, where comfort meets simplicity. The matters raised have been communicated to our property team for immediate attention as part of our continuous commitment to guest satisfaction. We look forward to welcoming you again so you can enjoy the full potential of what Palpasha Resort has to offer. Warm regards, Guest Relations Team
Poor Stay
We stayed at the property for 3 days and 2 nights. The property has a great view and location. However, the maintenance is terrible. The room was not cleaned before our arrival (we arrived 2 hours after the official check in time), the manager was rude, the bathroom was not mopped. It clearly had remnants of the previous guests' stay. Despite registering our complaints, the staff did nothing much about it. The hostel only serves Gujarati food with zero options for guests from other communities. They do not even accept orders for extra roti or rice. Would not recommend, Pelling has several better properties.
Room: Premium Mountain View Room
Jain Group Palpasha Resorts has replied on Wed Jul 02 12:18:38 IST 2025
Dear Guest, Thank you for sharing your thoughts. Most of our guests speak highly of their stays with us, and your review has prompted a thorough conversation with our property’s management team. We hold ourselves to high expectations when it comes to cleanliness, service, and food inclusivity. Every guest’s comfort is central to our mission, and this input plays an important role in helping us maintain and elevate those standards. Warm Regards, Guest Relations Team
worst property don't go there
we saw property on mmt photo and facilities had a great list so we booked but at the property we had a sub standard room with stinky room foul smelling water insects and no help from the manager just smiling and saying sorry for every thing as with family and struck in hills we had no option than to stay there in morning no water in washroom hell experience how can you list this property with no customer service
Room: Premium Mountain View Room
Jain Group Palpasha Resorts
Dear Guest, Thank you for sharing your feedback. We are truly sorry to hear about your experience—it does not reflect the high standards we strive to maintain. Please know that such complaints are extremely rare from our guests. That said, we take your concerns seriously and have conducted a thorough internal review of the matter with our on-site management team. The comfort and well-being of our guests is our top priority, and we pride ourselves on delivering seamless service at every step of their stay. Your feedback has been shared directly with the concerned departments, and we are taking appropriate steps to ensure improvements are made. We sincerely regret the inconvenience caused to you and your family, and we hope to have the opportunity to offer you a much-improved experience in the future. Warm Regards, Guest Relations Team
Average Stay
Overall property was good. Food quality is also good. But service staffs are not trained and very lazy. Even I face shortage of drinking water. After several calls and reminders, they are not able to provide required services.
Room: Premium Mountain View Room
Jain Group Palpasha Resorts has replied on Mon Jun 30 14:19:40 IST 2025
Dear Guest, Thank you for highlighting our property and food quality. We take great pride in everything from rigorous hygiene standards to the attentive, team-driven service our staff delivers. Feedback about untrained or unresponsive service and water shortages is quite unfamiliar, but we’ve already shared your observations with our management team for a thorough briefing. Addressing concerns like these is essential to us, and your input will help ensure every future stay lives up to the high standards we set. Warm Regards, Guest Relations Team
great view pure vegetarian foo
The views from the rooms are great. You wake up to great scenery of the snow clad mountains, assuming the weather is clear. Sipping a chai from the room's balcony while enjoying the view is priceless. The restaurant is pure vegetarian, food is very tasty especially the phulka was very soft and plain daal was finger licking tasty. The breakfast has 4-5 items which are are oily but tasty. The staff is friendly and always eager to help. Rooms are spacious and bathrooms are clean, however the age of this property is visible and probably needs some upkeep. There are many dogs on the property, they seem friendly however they are not trained so they bark at every stranger coming to the property including the customers. The location of the property is bit far from city, so you may not get any provisions within walking distance. Overall I would recommend this property for its views, food and service.
Room: Premium Mountain View Room
Jain Group Palpasha Resorts
Dear Guest , Thank you for your wonderful feedback! Nestled in a serene, forest-fringed corner, our property offers a truly tranquil escape—you wake to mesmerizing snow-clad peaks and the gentle rustle of trees, with a cup of chai on your balcony feeling nothing short of magical. We’re delighted you loved our pure-vegetarian menu (soft phulkas and daal are team favorites!) and found our rooms spacious and bathrooms spotless. We’ve also taken careful note of the few concerns you mentioned and will be discussing them with our management team to ensure every future stay is even more seamless. Looking forward to welcoming you back to recharge in nature’s calm and soak up those priceless mountain views again soon! Warm Regards, Guest Relations team
Excellent Stay
Nice location and staff was very helpful and polite. The food was bit costly but good. Had direct mountain view from the room. Property is well maintained.
Room: Premium Deluxe Room
Jain Group Palpasha Resorts has replied on Sat Feb 01 11:09:27 IST 2025
Dear Guest, That sounds like a fantastic experience! I'm thrilled that the location, staff, and maintenance met your expectations. It's always a pleasure to hear when guests have a memorable stay. Thank you for sharing your feedback!
Excellent Stay
The hospitality of the team is very good. Food also very tasty. For kids and all they’re talking care as their on child. We were in a rush otherwise we’d have spent more time over there. Highly recommended place for family those who’re planning for a trip. Room cleanliness and the view also good.
Room: Premium Deluxe Room
Jain Group Palpasha Resorts has replied on Mon Dec 30 13:05:13 IST 2024
Dear Guest, We're so glad to hear that you had an excellent stay and enjoyed the hospitality, delicious food, and the special care given to your children. It's wonderful to know you appreciated the cleanliness of the rooms and the beautiful view. We understand how busy travel can be, and we hope you’ll have more time to relax and enjoy everything next time. Your recommendation means a lot to us, and we can’t wait to welcome you and your family back for another memorable experience!
Good Stay
4, though need lot of improvement, inexperienced staff, heaters were in bad condition for such cold condition.
Room: Premium Deluxe Room
Jain Group Palpasha Resorts has replied on Mon Dec 30 13:02:57 IST 2024
Dear Guest, Thank you for sharing your feedback. We're glad to hear you had a good stay overall. We take your comments seriously and will certainly share them with our management team to ensure we address the areas that need improvement. Providing excellent service and comfort to our guests is our top priority, and we are committed to enhancing the experience. We look forward to welcoming you back and ensuring your next visit exceeds your expectations.
Average Stay
Kanchanganga view from the rooms are very good, but food is biggest problem in hotel. 1. Food is costly as compare to food outside. Example you will get buffet at ₹500 where as it is available only at ₹300 outside. 2. You need to buy food only from their Buffet menus. If you want other dish from Menu card then it will not be available. 3. There is nothing around the hotel for outside food which is very big problem. I am mentioning this because we returned from pelling sight seeing at 1:30 pm in expectation that we will get lunch in Jain hotel. But, when we arrived at hotel, we could not get lunch because the food gets served till 1 pm only. So again we got one ₹600 cab from hotel and went for lunch outside near zero point. 5. The food available is mostly Jain food, not normal one.
Room: Premium Deluxe Room
Jain Group Palpasha Resorts has replied on Fri Oct 18 10:57:28 IST 2024
Dear Guest, Thank you for your detailed feedback regarding your stay. I'm glad to hear you enjoyed the Kanchanganga view, but I’m sorry to learn about the challenges you faced with the food options. Your concerns about pricing, limited menu choices, and the timing for lunch are certainly valid. It’s unfortunate that you were unable to get a meal upon your return, and I understand how that can be frustrating, especially when there are limited options nearby. I appreciate you bringing these issues to our attention, and I will pass your comments along to the management team to help improve the dining experience for future guests. If would like to discuss this further, please feel free to reach out directly. We hope to have the opportunity to welcome you back and provide the experience you deserve. Thank you again for your insights! Warm Regards, Team Jain group Hotel
Nice & comfort stay
businessGood place with good food & ambience, calm & away from all noise. Good weather aaaaaaaaaaaaaaaaaaa
Room: Premium Deluxe Room
Jain Group Palpasha Resorts has replied on Mon Jun 17 15:04:39 IST 2024
Dear valuable guest, Namaste! Thank you for your valuable feedback based on your recent stay with us at Jain Group Hotels. We thank you for your valuable feedback and look forward to welcoming you again soon. Warm regards, Team JGH
Location of property very good nature aspect, food was good, amenities n services very good. House staff as sri manish n sri pray-as were very good.
Stayed for nights it was very good experience with views of kanchandunga mountain range. Sitting arrangement at the front of resort was a great help to get sun in cold.
Room: Premium Deluxe Room
Jain Group Palpasha Resorts has replied on Mon Jun 17 15:02:35 IST 2024
Dear valuable guest, Namaste! Thank you for your valuable feedback based on your recent stay with us at Jain Group Hotels. We thank you for choosing us and look forward to welcoming you again soon. Warm regards, Team JGH
Terrible Stay
Premium delux rooms conditions are extremely bad. There is nothing in breakfast against the price what they changed.
Room: Premium Deluxe Room
Jain Group Palpasha Resorts has replied on Tue Oct 03 12:24:05 IST 2023
Dear Guest , Namaste , A very warm Greetings from Jain Group of Hotels ! Thank you for sharing your feedback with us. We genuinely value your input, and we're sorry to hear that your experience in our premium deluxe room and with our breakfast did not meet your expectations. We take your comments to heart, We hope to have the opportunity to welcome you back in the future, where we are confident you will find a more enjoyable stay. Warm Regards , Jain Group of Hotels .
Nice hotel for small stay with clear view of kanchenjunga
We stayed here for 2 nights, the rooms are big and washroom is good. It only provide veg food. Services for food are delayed. Staffs are courtesious and good. Overall very good hotel in 3k budget.
Room: Premium Deluxe Room
Jain Group Palpasha Resorts has replied on Wed Sep 13 12:00:52 IST 2023
Dear Guest , Namaste , A very warm Greetings from Jain Group of Hotels , We greatly appreciate your feedback regarding your recent stay at our hotel.It's wonderful to hear that you found our hotel suitable for a short stay and enjoyed the clear view of Kanchenjunga from your room. We appreciate your feedback regarding the vegetarian food options. We apologize for any delays in food service you may have experienced during your stay.Thank you for acknowledging our courteous and good staff.Thank you , Warm Regards , Jain Group of Hotels.
Good but location is far away
Hotel is good and spacious. Food is pure veg and strict timing is there, if you delay in ordering you will not get any food and there is no restaurant nearby.
Room: Premium Deluxe Room
Jain Group Palpasha Resorts has replied on Wed Sep 13 12:03:47 IST 2023
Dear Guest , Namaste , A very warm Greetings from Jain Group of Hotels , We greatly appreciate your feedback regarding your recent stay at our hotel.It's wonderful to hear that you found our hotel to be good and spacious. Thank you for acknowledging our pure vegetarian food options. Thank you , Warm Regards , Jain Group of Hotels.
I had the worst experience
familyWhile staying in pal-pasha, i had the worst experience in my whole life. I have never seen such a third class resort ever. I couldn't sleep the whole night. The problem was started during checking in and remained as still continues till the checked out. I already spoke to hotel manager, who was not available present that night in resort. There was no responsibility for customers. While complaining, they told me to contact you about your booking.
Room: Premium Deluxe Room
Jain Group Palpasha Resorts has replied on Tue Oct 03 12:47:22 IST 2023
Dear Guest , Namaste , A very warm Greetings from Jain Group of Hotels ! We appreciate your feedback regarding your recent stay at Pal-Pasha Resort. We genuinely value your input and want to address your concerns, although we would appreciate some further clarification. Our team values your feedback and is dedicated to ensuring that our guests have a comfortable and enjoyable stay.Warm regards, Jain Group of Hotels .
Excellent Stay
The location of palpasha resort is very beautiful. The resort staff was very cooperative and helping. Food served was excellent. Overall experience in resort was pleasant and satisfying.
Room: Premium Deluxe Room
Jain Group Palpasha Resorts has replied on Wed Sep 13 12:06:58 IST 2023
Dear Guest , Namaste , A very warm Greetings from Jain Group of Hotels ,We greatly appreciate your feedback regarding your recent stay at Palpasha Resort.It's wonderful to hear that you found the location of our resort to be very beautiful. It's wonderful to hear that you found the location of our resort to be very beautiful. It's wonderful to hear that you found the location of our resort to be very beautiful. Your satisfaction is our greatest reward, and we are pleased that your overall experience at the resort was pleasant and satisfying. hank you , Warm Regards , Jain Group of Hotels.
Excellent
A bit outside of the city but worth the choice. Property manager is an amazing person very talkative, welcoming. Loved the gesture he has shown towards the guests. Good service. Excellent food
Room: Premium Deluxe Room
Jain Group Palpasha Resorts has replied on Wed Sep 13 12:09:38 IST 2023
Dear Guest , Namaste , A very warm Greetings from Jain Group of Hotels ,We greatly appreciate your feedback regarding your recent stay at Palpasha Resort . It's wonderful to hear that you found our choice of location to be worth it, even though we are a bit outside the city.We are delighted that you had a positive experience with our property manager . Thank you for acknowledging our good service and excellent food. Thank you for choosing our property, Warm Regards , Jain Group of Hotel .
My personal opinion
familyThough the location is excellent but the food, beverages housekeeping services and room service need a mammoth uplifting. Quality of food is horrible though it’s a pure veg resort
Room: Premium Deluxe Room
Jain Group Palpasha Resorts has replied on Mon Sep 18 10:39:51 IST 2023
Dear Guest , Namaste , A very warm Greetings from Jain Group of Hotels! Thank you for taking the time to provide us with your feedback. We sincerely apologize for the inconveniences you experienced during your stay with us.We take your comments seriously, and we assure you that we will thoroughly investigate and address the issues you mentioned, especially regarding the quality of food and housekeeping services. Your feedback is valuable to us as it helps us identify areas in need of improvement. We will take immediate steps to ensure that the quality of our services meets the high standards that our guests deserve.Thank you for choosing our resort, and we hope to welcome you back for an improved experience. Warm Regards , Jain Group of Hotels .
Leisure trip
Had a wonderful stay at jain palpasha, awesome weather, awesome view
Room: Premium Deluxe Room
Jain Group Palpasha Resorts has replied on Wed Sep 13 12:13:35 IST 2023
Dear Guest , Namaste , A very warm Greetings from Jain Group of Hotels , Thank you for sharing your valuable feedback with us , It's fantastic to hear that you had a wonderful stay and enjoyed the awesome weather and breathtaking views. we will ensure that your next visit is just as delightful. Thank you , Warm Regards , Jain Group of Hotels.
Good
Nice location and good room and food
Room: Premium Deluxe Room
Jain Group Palpasha Resorts has replied on Mon Jul 18 17:00:56 IST 2022
Dear guest namaste! thank you for rating us and giving a good fedback. Thank you for choosing to stay with us and i am glad to hear that you like our hotel, food and location. Looking forward to serve you soon
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