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Review Of Joys Palace (Hi-Luxury Business Hotel)
Veliyannur, Thrissur | 1.6 km drive to Vadakkunnathan Temple
User Rating & Reviews
- everyone
- group
- couple
- solo
- business
- family
Very Good
763 Ratings, 429 Reviews
Last 10 Customer Ratings (Latest First)
- 5
- 4
- 5
- 3
- 3
- 3
- 2
- 3
- 3
- 3
Review Summary
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This property boasts a fantastic location in the heart of Thrissur, making it convenient for both business and leisure travelers. Guests appreciate the spacious and clean rooms, along with the courteous and helpful staff. The food received good reviews, especially the breakfast buffet. Despite some maintenance issues and slower room service reported, the overall hospitality and ambiance create a welcoming experience.
Sort by:
Positive first
5.0
Excellent Stay
c. a.group
Very kind staff and nice vegetarian large spread breakfast. Location is close to main temple and commercial places. Room service is highly admired by all 12 of us
Room: Deluxe Room
4.0
Good Stay
raman k.group
Stay was very comfortable. Breakfast food could be improved. Choice of items left lot to be desired,
Room: Deluxe Room
3.0
Average Stay
savitha s.family
Cleanliness in washrooms wasn’t up to mark breakfast choices were limited for non-vegetarians with only eggs
Room: Executive Twin Room
2.0
Poor Stay
kumaresan s.family with 1 kid
Facilities is worst room service very very worst
Room: Executive Twin Room
3.0
Average Stay
anilkumar r.group
Basic amenities were there.Front desk was not proactive. The extension for check out by 3 hours was not documented
Room: Executive Twin Room
5.0
Excellent Stay
santosh k.family with 1 kid
I have done already
Room: Deluxe Room
3.0
Average Stay
jayaraj g.group
The lighting was awful, bed and pillows were very hard. Otherwise, rooms are neat and clean.
Room: Executive Twin Room
1.0
Horrible Hotel best avoided
tony j.family
The hotel is below par. The bathrooms lack even basic amenities - toilet seats badly soiled, bath towels not washed, pillow covers and bedspreads not washed. The bathrooms dont have dress hooks and smell like bad. The roofs of bathroom are almost cracking. No exhaust fan in toilet hence very foul odour
Room: Deluxe Room
Joys Palace (Hi-Luxury Business Hotel) has replied on Mon Oct 13 11:42:28 IST 2025
Dear Guest, Thank you for sharing your feedback with us.We sincerely regret that your recent experience at with us did not meet the high standards we strive to uphold.We are taking your feedback seriously and will work diligently to improve the areas you've highlighted. Once again, thank you for bringing these issues to our attention.. We deeply regret that we did not provide the experience you anticipated, and we would welcome the opportunity to serve you again in the future with an improved stay. Kind regards, General Manager
1.0
Terrible Stay
pratheep k.
Terrible customer service and hygiene in hotel rooms. It does not approach a 3 star hotel level on any basis with unapproachable staffs along with overly charging customers on unnecessary matters compared to the standard. Basic amenities such as tissues and toothpaste were given that was used by previous hotel residents along with dirt and hair on pillow cases and bedsheets. The rooms and bathrooms were of very poor quality with leaking pipes and poor lighting. Hotel restaurant food and staffs were good
Room: Executive Twin Room
Joys Palace (Hi-Luxury Business Hotel) has replied on Mon Oct 13 11:47:41 IST 2025
Dear sir, Thank you for taking the time to share your experience with us.We genuinely appreciate all feedback, as it allows us to improve and ensure that every guest has a comfortable and memorable stay. we deeply regret that your experience with us did not meet expectations, and we want to offer our sincerest apologies for the issues you encountered. We value your patronage and hope that you might consider giving us another opportunity to provide you with a more comfortable and enjoyable stay in the future. warm regards General Manager.
2.0
Poor Stay
hariharan s.business
No tv channels coming got disconnected for whole day. After complaint also not fixed. And not so clean bedspreads are not white.
Room: Deluxe Room
Joys Palace (Hi-Luxury Business Hotel) has replied on Thu Aug 07 16:29:22 IST 2025
Dear Sir/Madam Greetings from Joys Palace ! Thank you for choosing to stay with us and for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced with the television service being disconnected for an entire day and for our delayed response to your complaint. This is certainly not reflective of the high standards we strive to maintain. Additionally, we are deeply sorry that the bedspreads did not meet our usual level of cleanliness. Please rest assured that we have escalated these concerns to our maintenance and housekeeping teams to ensure such issues are rectified immediately and prevented in the future. Your comfort and satisfaction are of utmost importance to us. We hope you will give us another opportunity to deliver a flawless experience on your next visit. Warm Regards General Manager..
5.0
Excellent Stay
suku k.solo
Peaceful. Good hospitality and room service. Spacious room. Clean and well maintained. Nothing pretentious, but good
Room: Deluxe Room
5.0
Good experience
abhilash c.business
The ambience and the courteous staff. The hotel is spacious and situated in the heart of Thrissur. The food was good too. The bus station and the railway station are close by. Shopping places all around.
Room: Executive Twin Room
Joys Palace (Hi-Luxury Business Hotel)
Dear Sir/Madam Greetings from Joys Palace ! Thank you so much for taking the time to share such lovely feedback! We are thrilled to hear that you enjoyed the elegant ambiance, our spacious surroundings, and the courteous service provided by our team.It’s also wonderful to know that you found our food enjoyable and appreciated our prime location so close to the bus and railway stations, with shopping opportunities all around. Your kind words will be shared with the entire team—it’s truly a team effort to create memorable stays like yours. We hope to have the pleasure of welcoming you back to our hotel in Thrissur again soon, and to continue delivering the five‑star experience you deserve. Thanks & Regards General Manager..
4.0
Good Stay
subarna n.solo
The location of the hotel is good. Rooms are clean and well maintained. Reception staff is helpful. Food can be improved upon.
Room: Deluxe Room
2.0
Poor Stay
tushar s.
Food not good breakfast horrible
Room: Deluxe Room
5.0
Excellent Stay
tony j.family with 1 kid
Spacious room..Bed spread and bed cover old..needs change..otherwise good stay.Shower in the bathroom also needs a change
Room: Deluxe Room
Joys Palace (Hi-Luxury Business Hotel) has replied on Thu Jul 03 10:01:00 IST 2025
Dear Sir/Madam, Greetings From Joys Palace! Thank you for sharing your valuable feedback with us. We’re glad to hear that you had a good stay and appreciated the spaciousness of the room. We sincerely apologize for the inconvenience caused by the condition of the bed linen and the shower fittings. Please be assured that we have noted your concerns, and immediate steps will be taken to replace the bedspread, bed cover, and to inspect and upgrade the shower facilities. Your comfort is very important to us, and we truly value your input as it helps us improve our services. We look forward to welcoming you back for an even better experience on your next visit. Thanks & Regards Guest Relation Executive
4.0
great
couple
might praise the friendly and helpful staff, clean and comfortable rooms, and the hotel's convenient location
Room: Deluxe Room
2.0
Not a friendly place
ajit m.family
Very poor maintenance . Single working lift , despite 2 people staying they are giving only one card
Room: Deluxe Room
Joys Palace (Hi-Luxury Business Hotel) has replied on Tue Jun 10 10:39:46 IST 2025
Dear Sir/Madam, Greetings From Joys Palace! I would like to bring to your attention a couple of concerns regarding my recent stay at your property. It was quite disappointing to find that out of the available lifts, only one was operational, causing delays and inconvenience during peak hours. Additionally, despite having two guests staying in the room, we were provided with only one room key card. This made it quite inconvenient for us to move around independently, as both guests should ideally be given individual access for ease and comfort. I hope the management takes this feedback seriously and ensures better maintenance of facilities and guest convenience in the future. Looking forward to seeing improvements on my next visit. Thanks and Regards, Executive - Guest Relations
2.0
Poor maintenance
ajit m.couple
The hotel with over 9 floors has only 1 working lift and that too they stopped briefly expecting some vip . Water coming thru shower head even when the settings is for tap . Absolutely poor maintenance.looks quite dated .Ac console was not working to adjust room temperature. Had to ask for toiletries. Only positive is rooms are big. Will avoid this next time
Room: Deluxe Room
Joys Palace (Hi-Luxury Business Hotel)
Dear Sir/Madam, Greetings From Joys Palace! We sincerely apologize for the inconveniences you experienced during your stay. Your concerns regarding the lift service, maintenance issues, and in-room facilities have been noted with utmost seriousness. This is certainly not the standard we aim to provide, and we regret that your experience did not meet your expectations. Please be assured that immediate steps are being taken to address the points you’ve highlighted — including a review of our lift operations, room maintenance checks, and ensuring the prompt provision of amenities for every guest. On a positive note, we’re glad to hear you appreciated the spaciousness of our rooms. However, we deeply regret that other aspects of your stay overshadowed this. We value your feedback as it helps us improve, and we truly hope you might give us another opportunity in the future to offer you a much better experience. Thanks and Regards, Executive - Guest Relations
4.0
Good Stay
rajagopal s.
Very Good Stay calm location amidst in the middle of the town. Well maintained gymand rooms.Good Breakfast.They can have some non veg options in buffer breakfast.
Room: Executive Twin Room
Joys Palace (Hi-Luxury Business Hotel) has replied on Sun Apr 20 12:07:37 IST 2025
Thank you so much for your kind words and for taking the time to share your experience with us. We're delighted to hear that you enjoyed our central location, well-maintained gym and rooms, and our breakfast offerings. We truly appreciate your feedback regarding the non-vegetarian options in the buffet breakfast. Your suggestion is valuable to us, and we will certainly consider it as we strive to enhance our guest experience. We look forward to welcoming you back soon!
5.0
Total Worth it for Money ❤️🩹 Best quality nd food thanks you so much 🙏
group
great 👍..........................................,..................................................
Room: Deluxe Room
Joys Palace (Hi-Luxury Business Hotel)
Thank you so much for your kind words and lovely feedback! ❤️🩹 We’re truly delighted to hear that you enjoyed the quality of our service and food. Your satisfaction means the world to us 🙏 We look forward to welcoming you back for another great experience soon!
