We booked a private houseboat for two people. The room was iterally small and ac was not properly working. Even basic hygeine stuff was not provided in the room. We were charged around 11k but the room was not upto the mark. Will not visit coco houseboat in futute
Kerala Nature Houseboat by Coco floatel has replied on Thu Dec 26 13:35:05 IST 2024
Dear Guest,
We're truly disappointed to hear about your experience and apologize for any inconvenience caused during your stay. Your feedback is invaluable to us, Providing exceptional service and ensuring our guests feel welcomed and valued are cornerstones of our ethos, and we regret that we fell short of your expectations in this regard.
We hope you'll consider giving us another chance to exceed your expectations and restore your faith in our property.
Warm regards,