An Average Stay , Expected a Bit More from a 5-Star Property
While the property is spacious and the ambiance quite elegant, the service left something to be desired.
One noticeable shortfall was the lack of basic in-room amenities, such as complimentary coffee sachets and snacks, which are usually standard in hotels of this category. Having stayed at places like Mayfair, where such thoughtful provisions are always taken care of, the difference was felt quite clearly.
Le Royal Meridien has replied on Sat Jul 26 17:04:55 IST 2025
Dear Guest,
Greetings from Le Royal Meridien Chennai!
At the outset, I would like to extend my heartiest thanks for choosing to stay with us and thank you for sharing your valuable feedback.
I express my deep apologies for having fallen short of your expectations. In spite of our best intentions, there are times when such undesired situations take control. I assure you that my dedicated team and myself have taken a serious note of the comments mentioned by you and have sorted them intending to provide better services during your next stay with us. I once again thank you on behalf of the management and staff of the Le Royal Meridien Chennai.
On your future visits, please feel free to get in touch with me or my colleagues.
Assuring you of our best service and attention at all times
Thanks and regards,
KAUSTUBH SUR
GENERAL MANAGER
