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COUPLE
3.8
Very Good
5 User Reviews and 21 Ratings
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Guest Reviews
Excellent Stay
Rated 5.0 by Vinu Zachariah . Jan 28, 2024
Different experience. Friendly staff and good service. Overall enjoyed the stay.
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Lemongrass Hill Eco-Retreat has replied on Nov 11, 2024
Dear Vinu
We’re pleased to receive a perfect star rating and such a delightful review . Your kind commendations for our warm hospitality and seamless service have been received with much gratitude.
We are happy that this wonderful experience added value to your stay and ea... Read more
Rated 5.0 by tony alexander . Couple Traveller . Sep 17, 2022
Food stay and staff was excellent.
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Lemongrass Hill Eco-Retreat has replied on Nov 11, 2024
Dear Tony
Nothing pleases us more than receiving such a detailed and wonderful review. It’s our prime aim to offer our guests with a delightful stay and we’re glad that you were impressed with the moment you stepped into our hotel. Your commendations for our well-crafted brea... Read more
Good Stay
Rated 4.0 by Raison Kuriachan . Oct 04, 2024
Television is not available and something is missing in the room
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Lemongrass Hill Eco-Retreat has replied on Nov 11, 2024
Dear Guest,
Thank you very much for making time to give us feedback. We have escalated it to the management for immediate action. At present we’re taking steps to upgrade our room facilities, and also implementing utmost care in our appliance maintenance. We’d like to invite y... Read more
Average Stay
Rated 3.0 by Ajay Roy . May 12, 2024
Location: this resort is located at the top of a mountain in karimkunam in pal a thodupuzha road. You can get to the location from manathoor. Route:
the road is very steep and narrow. Drivers should be cautious and take the steep only on 1st gear. Need to communicate with the resort before taking the road to avoid the opposite way down vehicles. Best time to visit:
do not recommend it in summer seasons and it's best to go in rainy and cold seasons. Room: it is fiber made tent and air conditioned with below average amenities. Doors are not rain proof and water can leak into room in heavy rains and some tent have tear in the fibre making the rain dripping to the room. Amenities: 1. Swimming pool
it's not very deep. But, it's a fine one. 2. Basketball, card and other games utilities are provided. 3. Restaurant, dinning area and mini theatre area. Merit: 1. The highlight of my stay ( 7 people) was the service provided by the care taker (sanjay) which was the best service we had ever received. He is alone in managing all the things in the restaurant from reception, cleaning, cooking and maintenance. He is from wb (speaks english and hindi) and he is one man army there. 2. The view from is great. Mainly the pool side. Demerits: 1. The food items are very costly and outside food is not allowed. Even the drinking water is not free there. 2. The room needs to be remodeled for the already mentioned issues. 3. The location makes it difficult to move in and out of the resort.
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Lemongrass Hill Eco-Retreat has replied on Nov 11, 2024
Dear Ajay,
Thank you for giving us a perfect rating and for recommending our hotel to other travelers.
we understand your concern and we will definitely fix this issue by doing the needful in this regard. Your feedback helps us to get better. We are looking into this issue... Read more
Poor Stay
Rated 2.0 by Agin George . Couple Traveller . May 16, 2024
In night there is no electricity no malayalam speaking managers. No menu for food. No proper reception, no proper dining area. Not tidy. No umbrella for accompanying guest to room
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Lemongrass Hill Eco-Retreat has replied on Nov 11, 2024
Dear George ,
We appreciate your feedback and taken your comments and suggestions seriously. We’re extremely sorry to hear that the service rendered was not up to the mark. Although this is very unusual, we’ve taken cognizance of your experience with us and without meaning to ... Read more