we are extremely disappointed with the property, having invited our friends from all over the world to spend a couple of days there. some of them have now fallen ill because of the cold and what was meant to be a memorable stay has turned into a nightmare and extreme embarrassment for us. the property is beautiful and spacious. it is tastefully done up so looks pretty as first impressions. maintenance is not good. cleanliness: the property gets discredited because of the extremely poor hygiene conditions. it seems there is no cleaner who cleans the property. the caretaker seems to be the only one doing everything which results in very poor standards of cleanliness. there was a stench in the bathrooms that we could smell as soon as we entered. all the bathrooms were extremely dirty, unclean and had no toilet rolls. there were decorations from the previous guests that had not been cleared up. the house was not cleaned nor was it dusted. the drawers in the bedrooms had items that belonged to previous guests – these were neither removed nor the furniture dusted or cleaned at all. beds were not made & blankets were not provided. they were as left by the previous guests. there were no blackout curtains in the bedrooms, leaving the rooms colder and had no privacy. the mattresses were old and worn out, particularly in the 2nd bedroom with the metal bed that made it extremely uncomfortable for our guests to sleep. there wasn’t enough heating nor was there adequate clean bedding or bed linen. caretaker was not at all concerned about our discomfort!! heating:
renting out the property during peak winters requires the property to have enough warmers and heaters. there were dysfunctional heaters and inadequate warm bedding. this made our stay extremely uncomfortable and we had to bring additional bedding which made it very inconvenient and wasted a lot of time. because of the extremely cold bedrooms many of our guests fell ill and caught a cold. the power points in the property seemed to be absent. infact the additional heaters you sent us required the bigger power points and an extension cable did not help as it kept tripping. this meant that we still remained without adequate heating throughout our stay, making it extremely unbearable.