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Pool villa with rooftop dining, lounge & barbecue

Review Of Lugani's - Rihanna Villa 3BHK with Pvt Pool

Gold Valley, Lonavala

    User Rating & Reviews

    • everyone
    • group
    • couple
    • family
    3.1
    Good

    44 Ratings, 15 Reviews

    excellent
    36%
    very good
    9%
    average
    14%
    poor
    14%
    bad
    27%

    Last 10 Customer Ratings (Latest First)

    • 1
    • 3
    • 1
    • 5
    • 1
    • 1
    • 5
    • 5
    • 2
    • 4

    Rating Categories

    • Location3.8
    • Cleanliness3.6
    • Value For Money3.6
    • Food3.6
    • Facilities3.8
    • Checkin Experience4.0
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    Review Summary

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    Guests appreciate the supportive staff and the property's cleanliness when they find it well-maintained. Reviews highlight a nice stay for families and groups, with good food options and friendly caretakers. However, some feedback points out serious issues like lack of basic amenities, poor cleanliness, and misleading images. Overall, experiences vary widely, emphasizing the inconsistencies in service and conditions.

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    Positive first
    1.0

    Terrible Stay

    vrundavan.

    No basic amenities all bathroom locks and windows are also broken no soaps, no buckets, no handwash shower not working kitchen utensils not cleaned no hangers, uneven curtains no privacy. Not worth spending 13133 on this villa

    Travel Month: Nov 2024
    1.0

    Terrible Stay

    swapnil p.family

    Very frustrating experience. i booked the this rihana villa by looking the property images. But at actual location i got shocked. Curtains have fungus everywhere. Dustbins, washrooms were dirty. I complaint about it to make my trip, i surprisingly make my trip told me you can get full refund and book property at other place. In heavy rain at lonavala around 3 pm i supposed to search the property. That's the only option owner left for me. So i got trapped in this and unwillingly some how i adjusted with my family. Owner told she will replace curtains but care taker took of curtains and no replacement all bedrooms were without curtains. Then owner told me this villas mostly booked by bachelors. So if i would have informed then they would have advised me. I just cant say the frustration. What i am gone through.

    Travel Month: Jul 2024
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    2.0

    Poor Stay

    imran a.family

    No cleanliness in bed rooms, stinky rooms, bedsheets and pillows were dirty, tv was not working properly. Will not recommend this place to anyone

    Travel Month: Jul 2024
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    4.0

    Good Stay

    shubham g.

    Nice room and service

    Travel Month: Jun 2024
    1.0

    Terrible Stay

    kunal r.

    Stay was very terrible. First we were asked to stay in different villa from the one that we have booked. It has a small swimming pool and when we tried to contact mm t my problem was not solved. I had to wait 4 hrs outside the villa. Services were not up to mark as promised and no compensation was given for all the discomfort

    Travel Month: May 2024
    1.0

    Terrible Stay

    shashank a.loyalty-icon

    The place in reality is miles apart from the pictures shown. Inspite of request ni refund is offered and we lost the entire money.

    Travel Month: Aug 2023
    1.0

    Pathetic experience

    martin d.loyalty-iconfamily

    Firstly the location is very interior google map was unable to find the location. Secondly the villa and the surroundings were very dirty. Third we couldn't sleep all night as the neighbouring villa had some boys who were partying all night not safe for family. The bedsheets and bathroom were dirty. I called the number provided in the hotel voucher and even whatsapp but nobody answered or gave any resolution. I would not recommend it to my family. Yes if just bachelors guys who want to party all night at a cheap rate then that for them.

    Travel Month: Aug 2023
    5.0

    Feedback

    praful r.group

    Full hygiene and staff are supporting for everything. And it's very good for group and family in that.

    Travel Month: Jul 2023
    1.0

    Terrible Stay

    jaydip j.

    Bad

    Travel Month: Jun 2023
    5.0

    Superb

    yajuvendra v.family

    Nice place to stay with family the staff is too good and helpful really enjoy with family feel home away from home

    Travel Month: May 2023
    5.0

    Excellent Stay

    tanveer k.family

    Traveled here with a small group of friends and loved the home. It's beautiful, well maintained and great for someone looking for a quiet place away from the city. The host upjit were super helpful and the caretakers were very nice too ) has hot water, comfortable rooms and basic kitchen amenities.

    Travel Month: Mar 2023
    5.0

    Excellent Stay

    karan s.family

    We had an office outing with 8+ people comfortably accommodated here! it was a pleasant experience and we enjoyed the stay. Great service provided by mr. Upjit (host) the property is very well maintained and hygienic.

    Travel Month: Mar 2023
    5.0

    Excellent Stay

    anjali p.couple

    We really enjoyed the stay and were really happy that the description and images were 100% accurate. The food from their room service was delicious and nominally priced. Host upjit and staff was courteous and helpful. Great stay with amazing amenities!

    Travel Month: Mar 2023
    4.0

    Good villa to stay with family & friends

    narendra b.loyalty-icongroup

    Recently i visited lugani’s rihana villa in lonavala with my friends and we enjoyed our stay their. Property was clean and neat. Caretaker was also polite and friendly. After booking experience was also good. I will recommend to visit this place if you are visiting lonavala with your friends and family.

    Travel Month: Feb 2023
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    5.0

    Excellent Stay

    darshan c.group

    Booked place for my parents and folks. They had great experience. Thanks to the host upjit and his staff

    Travel Month: Mar 2023

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