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You are booking hotel for more than 30 days
Convent Road, Kodaikanal | 2.3 km drive to Pine Forest
179 Ratings, 64 Reviews
Last 10 Customer Ratings (Latest First)
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Excellent Stay
Okay
Room: Classic
Lumino Fairstay has replied on Wed Oct 01 23:52:09 IST 2025
Dear Guest, Thank you for sharing your feedback and giving us a 5-star rating. We are glad to know you had an excellent stay at Lumino Fairstay, Kodaikanal. Your appreciation encourages our team to keep improving. We look forward to welcoming you again. Warm regards, Team Lumino Fairstay
Poor Stay
Cable not working drinking water very very dirty
Room: Classic
Lumino Fairstay has replied on Wed Oct 01 23:56:03 IST 2025
Dear Guest, We regret the inconvenience caused during your stay. Cable connection and drinking water are normally maintained for all our guests, and we are sorry if you faced any issue. Our team would have been happy to assist or provide alternatives if informed during the stay. We value your feedback and will ensure better monitoring to avoid such situations in the future. Warm regards, Team Lumino Fairstay
Poor Stay
Very poor Experience. Mosquito and Bee more linving in Rooms. not Clean. costly in room not worth
Room: Classic
Lumino Fairstay has replied on Wed Oct 01 23:57:26 IST 2025
Dear Guest, We are sorry to hear about your experience. Cleanliness and comfort are priorities at Lumino Fairstay, and we regret if you faced inconvenience during your stay. Our housekeeping and maintenance teams have been instructed to pay extra attention to pest control and room upkeep. We will work to ensure a better experience at the right value for our future guests. Warm regards, Team Lumino Fairstay
Average Stay
AVERAGE ROOM , BUT CAR PARKING AND APPROACH ROAD IS TOO BAD !!!
Room: Classic
Lumino Fairstay has replied on Wed Oct 01 23:58:12 IST 2025
Dear Guest, Thank you for your feedback. We are glad you found the room satisfactory, and we regret the inconvenience caused due to parking and approach road conditions. While the approach road is not directly under our control, we will share your concern with the local authorities and continue to assist guests with parking as best as possible. We appreciate your comments and will keep working to improve the overall experience. Warm regards, Team Lumino Fairstay
Good Stay
Overall Hotel is good, washroom is also nice, Manager Sandeep is helpful person.
Room: Classic
Lumino Fairstay
Thank you for your kind words! We’re delighted to know that you had a good experience and found our washrooms well-maintained. We truly appreciate your special mention of our manager, Mr. Sandeep – your feedback will surely motivate him and our entire team to keep delivering the best service. Looking forward to welcoming you again
Terrible Stay
My rooms were not ready after I had reached there. They gave only three towels to seven guests. nearby No food accommodation was available. The behavior of the staff was not pleasant.
Room: Deluxe Rooms|Classic
Lumino Fairstay has replied on Thu Oct 02 00:00:34 IST 2025
We sincerely apologize for the inconvenience you faced during your stay. We regret that your rooms were not ready on arrival and that the amenities and food options did not meet your expectations. Your feedback regarding our staff’s behavior is taken very seriously, and we will ensure appropriate measures are taken to improve. We truly value your input and hope to have the opportunity to provide a much better experience in the future.
Good Stay
all gud coffee tea provide pannina innum nalla iruku
Room: Deluxe Rooms
Lumino Fairstay has replied on Thu Oct 02 00:03:36 IST 2025
Thank you for your valuable feedback! We’re glad you enjoyed your stay. We also appreciate your suggestion regarding morning coffee and tea and will definitely consider arranging it to make our guests’ experience even better. Thanks & Regards, Lumino Fairstay Team
Average Stay
The hotel was located at a nice location. The lake and other tourist destinations were nearby. We got a decent view from the balcony. But the condition of the room was bad. The walls were damaged. Hot water had a limited time window, and sometimes they closed it even before time. Even for basic amenities such as towels and soaps we had to follow up. They mention room service in the description, but no room service was available. No one even came to clean the room. But most importantly, there was no safety. People tried to open the room door when we were asleep. At night also someone opened the door without knocking and peeked into the room. Bad experience this way.
Room: Deluxe Rooms
Lumino Fairstay has replied on Thu Oct 02 00:05:01 IST 2025
We sincerely apologize for the unpleasant experience you had during your stay. Your feedback regarding room condition, amenities, hot water, and safety concerns is taken very seriously. We regret that your expectations were not met and are addressing these issues with our team to ensure proper maintenance, safety, and service standards in the future. Your input is invaluable, and we hope to have the opportunity to provide a much better experience if you consider staying with us again
budget friendly
nice stay. and budget friendly...
Room: Classic
Lumino Fairstay has replied on Thu Oct 02 00:05:59 IST 2025
Thank you for your kind words! We’re glad you had a nice stay and found our hotel budget-friendly. We look forward to welcoming you back soon. Thanks & Regards, Lumino Fairstay Team
Excellent Stay
Rooms good & clean location very beautiful workers is nice& lonely persons.
Room: Classic
Lumino Fairstay has replied on Thu Oct 02 00:06:19 IST 2025
Thank you for your feedback! We’re glad you found our rooms clean, enjoyed the beautiful location, and had a positive experience with our staff. We look forward to welcoming you again soon.
Terrible Stay
Service is so bad
Room: Classic
Lumino Fairstay has replied on Thu Oct 02 00:06:41 IST 2025
We sincerely apologize for the unpleasant experience during your stay. Your feedback is very important to us, and we will review the aspects of your visit to improve our services. We hope to have the opportunity to provide a better experience in the future
Good Stay
Good service
Room: Classic
Lumino Fairstay has replied on Thu Oct 02 00:07:15 IST 2025
Thank you for your wonderful feedback! We’re delighted to know you enjoyed our service. Your kind words motivate our team to keep delivering the best experience. Thanks & Regards, Lumino Fairstay Team
Location
Interior from city no public access but room staff are good friendly food is good near hotels are descent
Room: Classic
Poor Stay
Book 3rooms for my7 family members.after reaching first they told no booking was made After showing booking details in ,they insisted to allot worst room instead of booked rooms.So that they can earn extra money for rooms booked by mine they demanded extra 500 per room for rooms which were booked by mine as was shown in photos.However any how i get the room the morning hot water was not coming in two rooms.Very bad experience in kodaikanal.Each one try to make money by trapping visotors. nothing is special in Kodaikanal.so my experience says explore other hill station.
Room: Classic
Poor Stay
after reaching only i got to know it's old house modified no ventilation in the room and no hot water supply.
Room: Classic
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Check in delay
We reached the hotel after the starting room was clean and checked in for a 25 min delay and rooms not proper clean
Room: Classic
Average stay
Property amenities isn't upto standard. Could have been better in comparison to the price. Should give more importance to cleanliness.
Room: Classic
Avoid lumino fairstay: poor room conditions and unpleasant owner behavior.
We booked a deluxe room at lumino fair-stay after inquiring about room availability by phone. Upon arrival, they provided us with a dirty room that resembled a garage in the building. However, when we checked the room, it showed pictures of a room in good condition. We were surprised by the room we received. When we asked for a better room, they said they didn’t have any available, despite the entire building being vacant. We also inquired why we were given this dirty room when we booked, and they said that’s what you get when booking. They also mentioned that if we had come directly, they would have reduced the room charge and given us a better room, even if they initially quoted a higher price over the phone. The owners of the fair-stay were from kerala, and they behaved very rudely, using inappropriate language, even though we were also from kerala. The behavior and communication were very poor, and they handled our concerns very poorly. Therefore, we left the place and later booked a different stay for our trip, and we didn’t stay there at all. They didn’t even provide a single rupee as a refund. I will never suggest this property for a stay if you are going to kodaikanal for a happy trip.
Room: Deluxe Rooms
Hotel stay reviews
Pleasant experience! bathing hot water will deliver morning 2 hours and evening based on your request only. Entertainment only tv. Balcony access only for higher end only.
Room: Deluxe Rooms
Good Stay
They stay was nice, rooms were clean and location of the stay is fairly close to the lake so that's good. The stars were very well behaved and nice. It was a lovely stay.
Room: Classic
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