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Pooppara, Munnar | 32.4 km from city centre
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Guest Reviews
Nice place for staying
Rated 5.0 by shuhaib thonikkara . Family Traveller . Oct 17, 2023
Nice place to stay with family. Good ambiance with small budget. There is no place for activities like bbq.
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Lumino Winter Castle has replied on Jul 20, 2024
Thank you for your kind words and for giving us a good rating. We're delighted to hear that you enjoyed the ambiance and found our hotel to be a great place for families with a small budget. We’d like to inform you that we do have BBQ facilities available. During your next sta... Read more
Excellent Stay
Rated 5.0 by PAUL THAIKATTIL . Oct 16, 2023
The stay was really comfortable. The staff were polite and very much helpful. I recommend this stay if want to have a quiet stay surrounded by beautiful tea estate.
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Lumino Winter Castle has replied on Jul 20, 2024
Thank you so much for your wonderful feedback! We're thrilled to hear that you had a comfortable stay and found our staff polite and helpful. We appreciate your recommendation and are delighted that you enjoyed the tranquility and beauty of the surrounding tea estate. We lo... Read more
Awesome
Rated 5.0 by Anvar Sadath Bekal . Family Traveller . Aug 29, 2022
Clean and beautiful rooms with awesome view. Staff mr. Ajith were very helpful.
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Lumino Winter Castle has replied on Jul 20, 2024
Thank you so much for your wonderful feedback! We're thrilled to hear that you had a comfortable stay and found our staff polite and helpful. We appreciate your recommendation and are delighted that you enjoyed the tranquility and beauty of the surrounding tea estate. We lo... Read more
Scenic room away from the city
Rated 4.0 by Kartik Raman . Group Traveller . Apr 20, 2022
Hotel located in between a tea estate. Beautiful rooms with plenty of amenities. Restaurant services can be improved. Overall a very good experience.
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Lumino Winter Castle has replied on Jul 20, 2024
Thank you for sharing your feedback and for highlighting the beauty of our location amidst the tea estate and the amenities in our rooms. We're pleased to hear that you had a very good overall experience. We appreciate your suggestion regarding our restaurant services and are ... Read more
Average Stay
Rated 3.0 by Neeraj Sengar . May 05, 2024
Hotel location is good but no food available in hotel.
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Lumino Winter Castle has replied on Jul 20, 2024
Thank you for your feedback and for appreciating our hotel's location. We’re pleased to inform you that we now offer a variety of delicious dishes in our on-site restaurant, ensuring our guests have a convenient and enjoyable dining experience. We value your input and look ... Read more
Excellent property with below average housekeeping
Rated 3.0 by AJAI KUMAR . Jun 12, 2023
The location is serene. The rooms are well appointed and the staff very helpful though not professional. The pillow covers were having stains and marks and so was the other linen.
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Lumino Winter Castle has replied on Jul 20, 2024
Thank you for your feedback and for highlighting the serene location and well-appointed rooms. We appreciate your recognition of our helpful staff. Regarding the linen, our housekeeping team follows strict cleanliness protocols. We will reinforce these standards to ensure all ... Read more
Poor Stay
Rated 2.0 by Dijin Augustine . Family Traveller . Apr 29, 2024
Bed covers and bed sheets that were already used were provided. They were not at all clean. Toiletries were not provided (only soap and brush was available. Breakfast was pathetic. Milk powder, coffee powder and cups were not available in the room. The room had no a/c. Hot water facility for bathroom were not functioning. Though we had paid for additional bed, the same was not provided. Car parking facility is not available.
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Lumino Winter Castle has replied on Jul 20, 2024
Thank you for your feedback. We’d like to address the points you raised: Cleanliness of Bed Covers and Sheets: Our housekeeping team follows strict protocols to ensure cleanliness. We will review our procedures to ensure this standard is maintained. Toiletries: We provide b... Read more
Service
Rated 2.0 by Robin K J . Couple Traveller . Nov 09, 2023
Bed sheets are not clean stains on the bedsheet. And we haven't got the breakfast. Ther was a proper electricity. Too many times power cut. Totally bad experience.
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Lumino Winter Castle has replied on Jul 20, 2024
Thank you for sharing your feedback. We would like to clarify the points you mentioned: Bed Sheets: Our housekeeping team ensures that all bed sheets are clean and meet our hygiene standards. Any stains are promptly addressed during room preparation. Breakfast: We strive to... Read more
Worst stay
Rated 1.0 by Eugene Robert . Family Traveller . May 07, 2024
Worst stay in my life. Went with family. Please don’t even think to go lumino. Name is very attractive but the service is worst. They said they will provide breakfast and charged 1350 & we were taken to a nearby restaurant. We stayed for one day.
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Lumino Winter Castle has replied on Jul 20, 2024
Thank you for sharing your feedback. We deeply regret that your stay with us did not meet your expectations. Breakfast Charges: We apologize for any confusion regarding the breakfast charges. Our records do not indicate any payment of ₹1350 for breakfast. We provide breakfast ... Read more
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