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Review Of Mairas Resort
Tepesia, Sonapur
User Rating & Reviews
- everyone
- group
- couple
- solo
Very Good
11 Ratings, 4 Reviews
Last 10 Customer Ratings (Latest First)
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Positive first
3.0
Average Stay
vijay g.couple
Deluxe room was not so good and then upgraded with additional charges. Services 8 out of 10. swimming pool was not clean, not as expected. overall stay was ok so average Deluxe room was not so good and then upgraded with additional charges. Services 8 out of 10. swimming pool was not clean, not as expected. overall stay was ok so average.
Room: Deluxe Room
4.0
Good Stay
keziah k.
It was a good experience, although the food was quite late for it's arrival nonetheless the taste was good and the facilities were decent enough and would stay again if the opportunity ever rises...
Room: Deluxe Room
3.0
*mixed experience with room for improvement
kaling s.group
The hotel had its pros and cons. Staff, especially gautam, were cooperative, and the food was decent. Early check-in was provided, which was helpful. However, there were several issues: provided no tv remote we wanted to watch netflix, and the tv wasn’t working (though later replaced. The swimming pool had no water, and the provided phone number was useless as no one picked up, leaving us to manage on our own. The manager, whose number was given on mmt, was unreachable. Overall, a mixed stay with room for improvement. Rating: 3/5
Room: Deluxe Twin Room
Mairas Resort has replied on Tue Apr 01 20:58:00 IST 2025
Dear Kaling Siram, Thank you for taking the time to share your detailed feedback. We’re pleased to hear that you found our staff, especially Gautam, cooperative and that you enjoyed the food. We also appreciate your acknowledgment of the early check-in facility. However, we sincerely apologize for the inconveniences you faced, including the TV issue, unavailability of the swimming pool, and difficulty reaching our team. Your concerns are important to us, and we will work on improving our responsiveness and facility maintenance to provide a smoother experience for our guests. We truly appreciate your honest review and will take your feedback as an opportunity to improve. We hope to welcome you again for a much better stay.
3.0
Average Stay
rikuparna s.
Mosquito disturb us during night time. Frequently tv not working, except everything good.
Room: Deluxe Twin Room
Mairas Resort has replied on Tue Apr 01 20:54:56 IST 2025
Dear Rikuparna Saikia, Thank you for sharing your feedback. We’re glad to hear that you found most aspects of your stay satisfactory. However, we apologize for the inconvenience caused by mosquitoes and the TV issues. Your comfort is important to us, and we will take immediate steps to address these concerns. We will ensure better mosquito control measures and check our TV services to prevent such issues in the future. We appreciate your feedback and hope to welcome you again for an improved experience.
