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Review Of Mall Palace0123401234

Mall Road, Mussoorie | About a minute walk to The Mall Road

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.7
    Very Good

    2143 Ratings, 1376 Reviews

    excellent
    34%
    very good
    36%
    average
    18%
    poor
    6%
    bad
    6%

    Last 10 Customer Ratings (Latest First)

    • 5
    • 4
    • 5
    • 4
    • 1
    • 1
    • 4
    • 5
    • 3
    • 2

    Rating Categories

    • Location4.5
    • Cleanliness3.9
    • Room4.1
    • Food4.1
    • Hospitality4.1
    • Value For Money3.9
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    We are using generative AI to show you summarised user review

    Review Summary

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    The property stands out primarily for its prime location on Mall Road, offering breathtaking views of the Doon Valley and easy access to popular attractions like the Gun Hill Ropeway. Guests appreciate the friendly and cooperative staff, as well as the spacious balconies attached to many rooms. However, while the view and service receive praise, food quality often receives mixed reviews. The hotel's ambiance and its central position make it a valuable choice for travelers seeking comfort in the heart of Mussoorie.

    Sort by:

    Positive first
    5.0

    Excellent Stay

    waqarul h.group

    It was a nice stay right on the mall road & facing the valley 😊 Hotel staff working effectively to serve the Customers 👍

    Travel Month: Oct 2025 (3-Night Stay)

    Room: Executive Balcony AC Top Floor

    4.0

    Good Stay

    manojkm k.couple

    location and view from the property is excellent. amenities are good and staff is very supportive.food is not upto point.

    Travel Month: Oct 2025

    Room: EXECUTIVE BALCONY

    1.0

    Terrible Stay

    shiron.group

    Over priced

    Travel Month: Sep 2025

    Room: EXECUTIVE

    2.0

    Poor Stay

    saurav g.family

    The service was not good I asked for the housekeeping no response from the host food service is also bad

    Travel Month: Aug 2025

    Room: EXECUTIVE

    3.0

    Average Stay

    pritibardhan j.group

    Pros: Location is good, service is excellent. Cons: food test is not good as well very costly. Rooms are old and need repairs floors are broken, doors side are broken.

    Travel Month: Aug 2025

    Room: EXECUTIVE BALCONY

    5.0

    Excellent Stay

    palvi.group

    Location is very good. All Staff ar very nice. We enjoy very much during our Four nights stay. Rooms are clean.Food is very delicious. Location is very good. All Staff are very nice. We enjoy very much during our Four nights stay. Rooms are clean.Food is very delicious.

    Travel Month: Jul 2025 (4-Night Stay)

    Room: EXECUTIVE

    1.0

    Terrible Stay

    razi a.family with 1 kid

    Hotel condition is so bad, everything in the hotel has finished. Please dont go there. Everywhere is bad smell. Furniture is 50yrs old. There is no housekeeping service in the hotel. It’s like a jail.

    Travel Month: Jul 2025

    Room: EXECUTIVE

    4.0

    Good Stay

    nazish m.family with 2 kids

    Firstly make my trip is very easy to book from last 1 yr m using,,, Mall palace is very beautiful n perfectly situated at mid so we can have a beautiful view...

    Travel Month: Jul 2025

    Room: Executive(Terrace)

    2.0

    average stay

    sandhya j.family with 2 kids

    Average stay, service are not good , bath towel was provided after giving two reminder. Only thing is good with this hotel is good Mountain View

    Travel Month: Jun 2025

    Room: Executive(Terrace)

    5.0

    Excellent Stay

    princy g.

    3

    Travel Month: Jun 2025

    Room: EXECUTIVE

    5.0

    Location Superb...Valley View is Superb From our Room(

    manvir w.family

    Property location 10/10, Opposite Gunhill Ropeway nd Centre of the Mall Riad Food is Superb..Amenities is Good(Need Improvement in beding) nd Service is Excellent

    Travel Month: Jun 2025 (3-Night Stay)

    Room: EXECUTIVE BALCONY

    5.0

    Excellent Stay

    shivanshu.group

    The hotel is good. The location of the hotel is also good. Lift facility is available in the hotel and dining facility is also available in the hotel

    Travel Month: May 2025

    Room: EXECUTIVE

    3.0

    Average Stay

    kamal s.family with 1 kid

    nature view,staff behaviour,food was good but price was very high.as per rate of hotel amenities are not matching with its price.

    Travel Month: Jun 2025

    Room: EXECUTIVE BALCONY

    • user photos
    • user photos
    • user photos
    4.0

    great experience

    anshu b.group

    stay was good with balcony experience. I love to visit again. I find property on make my trip location was nice.

    Travel Month: Apr 2025

    Room: EXECUTIVE BALCONY

    5.0

    Excellent Stay

    ravi p.

    The property was really good. The location was amazing. They have everything very, very well trained staff It was a very nice experience.

    Travel Month: May 2025

    Room: EXECUTIVE

    4.0

    Good Stay

    jnana j.

    Location and food was good, facility was also good but due to weekend there was a very rosh, overall good experience..

    Travel Month: May 2025

    Room: EXECUTIVE BALCONY|Executive(Terrace)

    3.0

    Mussoorie trip

    surya k.couple

    basic facilities not available. toiletries not available, shower cap not provided, blanket cover dirty

    Travel Month: May 2025 (3-Night Stay)

    Room: EXECUTIVE BALCONY

    2.0

    Poorly maintained

    abhishek d.family with 1 kid

    The property is very poorly maintained. I will never recommend this hotel. However the staff behavior is good.

    Travel Month: May 2025 (3-Night Stay)

    Room: Executive(Terrace)

    3.0

    Average Stay

    ruparas s.couple

    The hotel is decent with a pretty good location with decent cleanliness. Service is below average as I feel staff is not trained.

    Travel Month: May 2025

    Room: EXECUTIVE BALCONY

    2.0

    Poor Stay

    sahil r.couple

    Room was smelly and not very clean. Although, the view and hospitality was good, the cleanliness was a let down.

    Travel Month: May 2025

    Room: Executive Balcony AC Top Floor

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