The property is located at a prime location on Mall Road with breathtaking views of the valley. The staff is courteous and accommodating. However, the cleanliness of the rooms needs improvement, with stained bedsheets and broken furniture. Some rooms have a foul smell and lack basic amenities like toiletries. The food quality is average, with some dishes not meeting expectations. The property has a terrace area with stunning views, but the overall experience could be enhanced with better maintenance and cleanliness.