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COUPLE
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4.3
Excellent
13 User Reviews and 31 Ratings
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Guest Reviews
Excellent Stay
Rated 5.0 by Spoorthi V N . Oct 15, 2024
It was a very good stay. Rooms and washrooms were very clean and neat. Staff were also very coordinative. Since it is present in city center we could cover many places on time making our trip more memorable. Thank you.
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Lovely
Rated 5.0 by Akshay Es . Couple Traveller . Sep 29, 2024
Stay was good. Staff was very helpful and friendly. Room was clean and neat. Almost close to beach and some very good restaurants and cafe
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Martines Residency has replied on Nov 23, 2024
Thank you for taking the time to share your feedback. We are always excited to hear positive comments from our guest. Your compliments would highly motivate us to strive our duties to the best. We shall definitely share this proud moment to our team.
We look forward to your freq... Read more
Recommended
Rated 5.0 by Akhil Pisharody . Group Traveller . Sep 26, 2024
Decent stay and excellent behaviour from front office boy. Highly recommended. Affordable price range
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Martines Residency has replied on Sep 28, 2024
Dear Guest, “Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we're glad to hear that we succeeded. Thanks again!” Happy to serve you any time. Read more
Excellent Stay
Rated 5.0 by Reinhard Paul Harrison . Aug 08, 2024
Very neat and clean
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Martines Residency has replied on Aug 20, 2024
Dear Reinhard Paul Harrison,
We very much appreciate your comments regarding your stay at (property name. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service ... Read more
Excellent Stay
Rated 5.0 by Satheesh Sasidharan . May 12, 2024
Don. Rooms are neat and clean. Staff's are co-operative. Nice experience.
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Martines Residency has replied on May 13, 2024
Dear Satheesh sasindharan,
Thank you for taking the time to share your feedback. We are always excited to hear positive comments from our guest. Your compliments would highly motivate us to strive our duties to the best. We shall definitely share this proud moment to our team... Read more
Excellent Stay
Rated 5.0 by Ditto Thiagarajan . May 07, 2024
Excellent staff, easily accessible and gud guidance very clean and rooms bathroom was very clean
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Martines Residency has replied on May 08, 2024
Dear Ditto Thiagarajan,
On behalf of the entire hotel team, I want to thank you for sharing about great experience you had at our hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been... Read more
Excellent Stay
Rated 5.0 by BIKASH RANJAN DEY . Mar 31, 2024
Very good room. Neat and clean. Help full. I have no images.
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Martines Residency has replied on Apr 03, 2024
Dear Guest,
We very much appreciate your comments regarding your stay at Martine's Residency We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what... Read more
Excellent Stay
Rated 5.0 by Chandru C . Feb 16, 2024
Room was large and comfortable. Staffs were friendly and helpful. Location is also good for getting to all the tourist spots. Hotel stored luggage after check out which was also very helpful. Would definitely stay here next time.
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Martines Residency has replied on Feb 27, 2024
Dear Chandru C, Thank you so much for giving us 5 stars. You made our day! We’re here to serve you anytime. Read more
Good Stay
Rated 4.0 by Vijayakumar S . Oct 01, 2024
Rooms are neat and clean. Well maintained. The staff are really very good and helpful. Stay was very comfortable and peaceful.
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Martines Residency has replied on Nov 23, 2024
Thank you very much for your review on your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with our services to make every stay more comfortable and relaxing. We are thrilled, that we were able to exceed your expectations. We look for... Read more
Good Stay
Rated 4.0 by Sivagaminathan Natarajan . May 14, 2024
We had a nice pleasant stay with our family at this property last week. It's in a great location, close to the beach and other attractions. One thing they could improve is their room service. Sometimes they take a while to respond, even after a few reminders.
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Martines Residency has replied on May 15, 2024
Dear Mr.Sivagaminathan natarajan ,
Thank you for taking the time to share your feedback. We are always excited to hear positive comments from our guest. Your compliments would highly motivate us to strive our duties to the best. We shall definitely share this proud moment to ... Read more
Average Stay
Rated 3.0 by Mayuresh Godbole . Nov 03, 2024
not so good experience..
1. room was congested compared to a double room for three persons
2. night attendant support was not good, provided towels only after asking, didn't provide washroom support pouch on second & third day, provided water bottle only after request, that too only one, only once, refused to give water bottle on checkout day
3. night duty attendant was not aware what we booked. refused to provide additional mattress or breakfast initially. only after our insistence he checked and provided extra mattress and breakfast
4. breakfast on first day was provided late (9.00 a m. whereas our vehicle for site seeing waited from 8.45 to 9.30 just because we were delayed for breakfast
5. housekeeping support was poor. chaddar was just rearranged, not changed. fresh towels were not provided, toothpaste-soap-shampoo not replenished, sea sand in bathroom & room not cleaned, hangers for hanging clothes were squarely refused saying we don't provide hangers only two positive points
1. rooms were new, seemingly new construction or recent renovation. color scheme of room, bathroom and tiles in bathroom were fresh and pleasant
2. support by day duty attendant/manager was good and professional. he was supportive, knowing details of booking and was ready to help whenever required. he arranged breakfast well in time on second day due to which we could go for sightseeing as per plan. overall... very less value for money compared to the room charges and three star claim.. never felt we are living in a three star hotel 😡
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Martines Residency has replied on Nov 23, 2024
We appreciate the feedback and will use it to fine tune our operations. We assure that upon your next visit we will exceed your expectations. It’s always a pleasure to receive feedback from our guests. Our team strives to offer our guests with the best of services and facilities ... Read more
Pondicherry martin residency
Rated 3.0 by Mohammed Zain . Family Traveller . Sep 16, 2024
Location and cleanliness is good but pictures are misguiding, the balcony was very small and not shown as in pictures parking is huge problem in this hotel, its a narrow alley, taking in is difficult, bringing out is nightmare
housekeeping staff is minimal in hotel
breakfast included room i bought, but they gave me breakfast purchased from outside which is not fair as i could have done that myself at a cheaper cost for room without breakfast
location of hotel is within 2 km of all major tourist spots and north indian restaurants also available like chillis at walking distance. Fan in room was not working on hi speed only on low speed
they didn't have any other room also for me when asked
overall the room was expensive in terms of value for money and the services available
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Martines Residency has replied on Sep 28, 2024
Dear Guest, Thank you for your comments. I apologize for the problems that you encountered during your last stay. Thank you for staying with us, and we look forward to another chance to serve you. Best Regards, Read more
Poor Stay
Rated 2.0 by Bheemesh K . Group Traveller . May 12, 2024
We booked one room for 2 days and they gave us another room and they asked to change the room after 1 day
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Martines Residency has replied on May 14, 2024
Dear Mr.Bheemesh ,
Thank you for taking the time to share your feedback. We are always excited to hear positive comments from our guest. Your compliments would highly motivate us to strive our duties to the best. We shall definitely share this proud moment to our team.
We lo... Read more