with extremely unappealing food, often citing issues like excessive grease, being cold, lacking flavor, or being outright inedible, with some examples including finding hair in food or suffering food poisoning. These reviews can also encompass poor service, dirty conditions, or extreme waiting times,
MGM Beach Resorts (15Kms before Mahabalipuram)
Dear Mr Sellan,
Greetings from the MGM Beach Resorts!
Thank you for sharing your recent experience with us. We are truly sorry to hear about the disappointing aspects of your visit, particularly regarding the quality of food, cleanliness, and service you received. This is far from the standard we aim to provide.
Please accept our sincere apologies for any discomfort or distress you may have experienced — especially if you suffered any health issues. Your feedback regarding excessive grease, cold or bland dishes, and unhygienic conditions (such as finding hair in the food) is extremely concerning, and we are treating it with the utmost seriousness.
We have already escalated these issues to our Executive Chef and Food & Beverage Manager for immediate investigation and corrective action. Additionally, we are reinforcing our hygiene protocols and retraining our staff to ensure a higher standard of cleanliness and service.
We would greatly appreciate the opportunity to regain your trust.
Your feedback is invaluable to us, and we appreciate your help in improving our services.
Best Regards,
G.Murali Dhara
Sr.General Manager - Operations
MGM Beach Resort - Chennai