The property's location is praised for being near the entrance of Matheran. Guests enjoyed the serene surroundings and lush greenery. The food quality received positive feedback. However, cleanliness and maintenance issues were highlighted, including dirty rooms, unclean bathrooms, and lack of amenities. Some guests mentioned challenges with room service and staff responsiveness. Overall, the property's ambiance and spacious rooms were appreciated, but improvements in cleanliness and service are suggested.