Muscatel Springburn property is located in a prime location near Mall Road, making it easily accessible to popular attractions. The staff is attentive, polite, and helpful, with special mentions for Miss Ishika and Mr. Abhinash. The rooms are clean and well-maintained, with some offering a beautiful view of Kanchenjunga. However, some guests have complained about the exorbitant charges for the rooms provided, and the food services not being up to the mark. Overall, it is a good budget property for a comfortable stay in Darjeeling.