Guest reviews highlight polite staff, tasty breakfast, and good services. However, some guests faced issues like room cleanliness, noise disturbances, and slow service. The property is praised for its cultural programs, cozy ambiance, and delicious food. On the downside, some guests mentioned room size issues, maintenance issues, and high prices for amenities. Overall, a mixed bag of experiences with positives like friendly staff and cultural entertainment, but negatives like room cleanliness and noise disturbances.