Guests have highlighted several concerns about this property, particularly with cleanliness and service. Many faced issues like switching rooms due to uncleanliness, inaccessible staff, and poor maintenance. Complaints about hard mattresses, leaking toilets, and mosquitoes were common. While some appreciated the location and room quality, consistent reports of insufficient room service, rude receptionists, and extra charges created a negative experience. Overall, despite some positive notes, guests felt the service and facilities fell short of expectations.