The property is located in a good area, near popular tourist spots like Victoria Memorial, Birla Planetarium, and Indian Museum. The staff is polite and helpful, creating a friendly environment. However, some guests have reported poor room conditions, including broken locks, no hangers, and non-functional TVs. Basic amenities like room service and drinking water were also not available at times. Some guests found the nearby streets dirty and smelly, making it difficult to find hygienic food. Despite these issues, some guests found their stay comfortable and enjoyable.