Me and my family stayed for 3 nights in this wonderful Houseboat with the location in the heart of the dal lake. All the staff was helpful. Breakfast was excellent with a wide selection of hot and cold. Heating system was very good. In a nutshell I recommend everybody to stay in this beautiful Houseboat, but never go through Makemytrip, quite a conundrum they created for ourselves as soon we arrive. They cancelled our bookings as soon we checked into the hotel, even though I had the valid confirmed vouchers and even though I paid the money they cancelled my bookings. I tried to contact customer service but no help, it was like Makemytrip stranded us in a different place or worse but we stayed in the houseboat because I had payed the money and I had my confirmed vouchers. Rest the trip was amazing, everything about kashmir is amazing. It truly is the heaven on earth. A must visit place but never go through Makemytrip. Choose other portals like cleartrip etc. I hope to visit the valley soon again.