*Areas for Improvement*
1. *Cigarette smoke smell*: A bit unpleasant, especially in a hotel room.
2. *Key activation issue*: Delayed activation caused inconvenience, and you had to visit reception multiple times.
3. *Shower gel machine*: Empty dispenser caused frustration, requiring multiple attempts to fix.
*Positive Aspects*
1. *Initial experience*: You had a great start, but it didn't quite maintain the momentum.
2. *Food*: Satisfactory and homely, meeting your expectations.3. Location is convenient being on the main road and near by malls etc
*Suggestions for the Hotel*
1. *Prompt service*: Improving response times for issues like key activation and amenities.
2. *Maintenance checks*: Regular checks on amenities like shower gel machines.