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Longwood, Shimla | 1.7 km drive to The Ridge of Shimla
1709 Ratings
Last 10 Customer Ratings (Latest First)
Review Summary
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Guests appreciate the beautiful mountain views and spacious, well-maintained rooms at this property. The staff is consistently praised for their courteous and prompt service, making guests feel welcome. The property also offers a shuttle service to nearby attractions, enhancing convenience. While dining experiences received mixed reviews, the breakfast buffet is often highlighted as a standout feature. Overall, the location, views, and attentive staff make for a pleasant stay.
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Terrible Stay
Avoid at all costs : Worst Hotel Experience Ever Raddison Jazz in Shimla is a complete as a hotel. Overpriced rooms with absolutely zero hospitality – the staff are indifferent and careless. Basic facilities like AC and water heaters don’t work well, they offer service to the mall and back but when asked for it they tell you to reach the spot but than neither show up and nor pick your calls. More over on my second night here they parked 2 cars in front of my car and when i asked them to move the cars as i have to go buy some medicines it was 8:30 and the shops close around 9. they refused to do so saying that the driver has gone to pickup a staff member . I had to again walk for 1 km to get my meds. They have a very average breakfast spread with over salt and no taste. Hotel is a 3 star as a 5 star ..
Room: Deluxe Room
Radisson Jass Shimla has replied on Wed Oct 08 21:04:51 IST 2025
Dear Guest, We apologize for the inconvenience caused and have taken the corrective measure to ensure our guest gets the best of experience. We do request you to give us another opportunity to serve you and assure you that this is not our regular operations standards and request you to consider this as anomaly. Best Regards, Radisson Hotel Shimla....
Excellent Stay
The service was excellent. They took very good care of us.
Room: Deluxe Room
Radisson Jass Shimla has replied on Mon Sep 08 00:54:04 IST 2025
Dear Guest, We appreciate you taking the time to review us. We are delighted to see that you enjoyed your time at the hotel, and we thank you for your heartfelt recommendation. On behalf of our entire team. We thank you for staying with us and hope to serve you again! Best Regards, Radisson Hotel Shimla
Terrible Stay
I had a terrible experience at Hotel Radisson Jass. Right from the start, the staff at the reception was surprisingly rude and unwelcoming, which is unacceptable—especially at this price point where you expect a certain level of professionalism and hospitality. To make matters worse, the room was just average with nothing exceptional, and there was no provision for smoking either. Due to the poor behavior and lack of basic support, I decided to leave the hotel immediately without staying the night. Despite this, the hotel staff refused to cooperate or issue any refund. I ended up booking another hotel on my own. This was a frustrating and disappointing experience overall. I would not recommend this hotel to anyone expecting decent service and value for money.
Room: Deluxe Room
Radisson Jass Shimla has replied on Wed Aug 13 11:46:29 IST 2025
Dear Guest, We apologize for the inconvenience caused and have taken the corrective measure to ensure our guest gets the best of experience. We do request you to give us another opportunity to serve you and assure you that this is not our regular operations standards and request you to consider this as anomaly. Best Regards, Radisson Hotel Shimla.
Excellent
Excellent
Room: One Bed Room Suite
Radisson Jass Shimla has replied on Sat Jul 12 02:35:51 IST 2025
Dear Guest, We appreciate you taking the time to review us. We are delighted to see that you enjoyed your time at the hotel, and we thank you for your heartfelt recommendation. On behalf of our entire team. We thank you for staying with us and hope to serve you again! Best Regards, Radisson Hotel Shimla.
Excellent Stay
The view from the room was scenic & beautiful. The food was delicious , the staff was very courteous & caring . The shuttle service was very prompt . Overall it was a pleasant experience.
Room: Deluxe Room
Radisson Jass Shimla has replied on Wed Jun 18 18:30:15 IST 2025
Dear Guest, We appreciate you taking the time to review us. We are delighted to see that you enjoyed your time at the hotel, and we thank you for your heartfelt recommendation. On behalf of our entire team. We thank you for staying with us and hope to serve you again! Best Regards, Radisson Hotel Shimla..
Just Average
It’s not worth the price we payed. Food was not good. Ambiance of Radisson was just average. Not up to the mark
Room: Deluxe Room
Radisson Jass Shimla has replied on Thu Jul 03 16:11:44 IST 2025
Dear Guest, We apologize for the inconvenience caused and have taken the corrective measure to ensure our guest gets the best of experience. We do request you to give us another opportunity to serve you and assure you that this is not our regular operations standards and request you to consider this as anomaly. Best Regards, Radisson Hotel Shimla
Excellent stay
Stay was good with delicious food and great hospitality with friendly staff, always ready to help.
Room: Deluxe Room
Radisson Jass Shimla has replied on Sun Jun 15 13:07:21 IST 2025
Dear Guest, We appreciate you taking the time to review us. We are delighted to see that you enjoyed your time at the hotel, and we thank you for your heartfelt recommendation. On behalf of our entire team. We thank you for staying with us and hope to serve you again! Best Regards, Radisson Hotel Shimla
Average
We had visited the property back in 2018 and honestly loved every bit of our stay. This time, however seems management is different and so was our experience. The room we were given at first was not tidy but then on complaint were shifted to junior suite because we had booked deluxe category. Food quality has dipped. The staff however is quite nice - Dikshita and Aman were helpful.
Room: Business Class Room
Radisson Jass Shimla has replied on Sat May 31 12:15:03 IST 2025
Dear Guest, We apologize for the inconvenience caused and have taken the corrective measure to ensure our guest gets the best of experience. We do request you to give us another opportunity to serve you and assure you that this is not our regular operations standards and request you to consider this as anomaly. Best Regards, Radisson Hotel Shimla
Terrible Stay
I deeply regret booking my stay at this hotel. It’s located in a remote interior area, making access difficult. The rooms were confusing to navigate and raised safety concerns. The food was terrible and extremely overpriced. There was no proper service, and the staff clearly lacked training or a customer-first attitude. Our original booking was for three nights, but we were so dissatisfied that we checked out a day early after just two nights. Overall, a very disappointing experience—definitely not worth the time or money. I do not recommend this hotel.
Room: Deluxe Room
Radisson Jass Shimla has replied on Sun May 11 15:49:07 IST 2025
Dear Guest, We apologize for the inconvenience caused and have taken the corrective measure to ensure our guest gets the best of experience. We do request you to give us another opportunity to serve you and assure you that this is not our regular operations standards and request you to consider this as anomaly. Best Regards, Radisson Hotel Shimla.
Unsafe and Unprofessional Stay
We were 5 girls who booked 2 rooms here. In the evening, the neighboring room had extremely loud guests (including some foreigners). Despite complaining again and again, the reception falsely claimed the room was unoccupied and there might be staff in the room. Later at night, one intoxicated guest from the neighbouring room started banging on our door and shouting. We were terrified and had to call security as he might have had weapons. The man started returning to his room on seeing the security guard. was shifted somewhere else late at night. Shockingly, the next morning the manager instead of apologizing, accused us of causing trouble to that guest and refused to show footage or refunding the amount for stay. We were not able to sleep whole night. This was the worst hotel experience ever — no safety, no professionalism. Not recommended, especially for women travelers.
Room: Junior Suite
Radisson Jass Shimla
Dear Guest, Thank you for sharing your concerns regarding your recent stay. I sincerely apologize for the inconvenience and distress caused during your visit. I personally met with you on the night of the incident to address the matter and immediately arranged for a security guard to be stationed on your floor to ensure your safety and comfort. Earlier that evening, our team had offered you a room change, which was declined at the time. Following the situation, I also spoke with the guest from the neighboring room—a senior citizen—who explained that he had knocked on your door at approximately 23:10 hours to request a reduction in volume from your room, as he was unable to sleep. Nonetheless, considering the circumstances, we relocated him to another room later that night to prevent further disturbance. We thoroughly reviewed the CCTV footage and found no evidence of any physical threat or aggressive behavior. As a gesture of goodwill and to acknowledge the disruption, we waived the additional charge for a third person staying in your room. Our team made every effort to manage the situation promptly and professionally. We take guest safety and satisfaction very seriously .
Bliss of Simla
The property is located at prime location with beautiful views of mountain and valley. The mall road is at walking distance. The staff is very cooperative and prompt in their service. The food is also delicious and overall experience was awesome.
Room: One Bed Room Suite
Radisson Jass Shimla has replied on Sun May 11 15:47:09 IST 2025
Dear Guest, We are thrilled to hear that you had a remarkable stay with us! Our team is dedicated to providing exceptional service to all our guests, and we are delighted to know that we could make your stay memorable. We can't wait to welcome you back to Shimla! Best Regards, Radisson Hotel Shimla
Poor Stay
property is not worth as amount i have paid.all the time they were asking for extra charges,,initially they told my wife for the jumba class and then told they are chargeable when nobody joins them then they said it is free,, i had a free upgrade as per booking but when i reached they asked for extra charges for upgradation.. so i suggest dpnt go for this property,, after checkout they were not ready to provide me the shuttle service for mall road,,except breakfst everything is pathetic,, there attitude n everything.
Room: Deluxe Room
Radisson Jass Shimla has replied on Wed Jun 18 18:33:06 IST 2025
Dear Guest, We apologize for the inconvenience caused and have taken the corrective measure to ensure our guest gets the best of experience. We do request you to give us another opportunity to serve you and assure you that this is not our regular operations standards and request you to consider this as anomaly. Best Regards, Radisson Hotel Shimla
Excellent Stay
The property comes with an amazing view of the hills, the rooms are big and the common area is beautifully designed but what stood out for us was the hospitality. The staff here is very courteous and helpful. The shuttle service they provide aided our commute very much. Highly recommend this property
Room: Deluxe Room
Radisson Jass Shimla has replied on Fri Mar 28 15:10:15 IST 2025
Dear Guest, We appreciate you taking the time to review us. We are delighted to see that you enjoyed your time at the hotel, and we thank you for your heartfelt recommendation. On behalf of our entire team. We thank you for staying with us and hope to serve you again! Best Regards, Radisson Hotel Shimla.
Comfortable stay
familyWe stayed for 3 days. Hotel is nearby the Mall road and they also provide Shuttle to nearby place where you can reach Mall road easily. Staff was super helpful.
Room: Deluxe Room
Radisson Jass Shimla has replied on Mon Mar 10 19:36:50 IST 2025
Dear Guest, We appreciate you taking the time to review us. We are delighted to see that you enjoyed your time at the hotel, and we thank you for your heartfelt recommendation. On behalf of our entire
best hospitality and food at the hotel .
familybest hospitality . prime location. all tourist attractions are on walking distance. we had a awesome experience with our stay . we booked a deluxe room but we get a best suite at zero extra charge .
Room: Deluxe Room
Radisson Jass Shimla has replied on Mon Mar 10 19:37:04 IST 2025
Dear Guest, We appreciate you taking the time to review us. We are delighted to see that you enjoyed your time at the hotel, and we thank you for your heartfelt recommendation. On behalf of our entire
good experience
coupleAs it’s Radison property ... everything is good but inside the property is little confusing , ways a little tough to learn because it is made step on step ... Otherwise it is good ... Food taste can be improve
Room: Deluxe Room
Radisson Jass Shimla has replied on Mon Mar 10 19:37:26 IST 2025
Dear Guest, We appreciate you taking the time to review us. We are delighted to see that you enjoyed your time at the hotel, and we thank you for your heartfelt recommendation. On behalf of our entire
Not a great experience
familyIt was not a great experience! staff were excellent but limited menu selections at the restaurant. Room amenities are fine but not functioning properly. Room heat cannot be controlled adequately. Hot and cold water mixing in the shower is horrible. Almost got burnt! don't believe we will stay at this property again.
Room: Deluxe Room
Radisson Jass Shimla has replied on Mon Mar 10 19:40:48 IST 2025
Dear Guest, We apologize for the inconvenience caused and have taken the corrective measure to ensure our guest gets the best of experience. We do request you to give us another opportunity to serve.
Waste of money
Dirty rooms feels like 2 star hotel such a waste of money please don’t consider this hotel as 5 star
Room: Deluxe Room
Radisson Jass Shimla has replied on Sun Mar 16 17:26:00 IST 2025
Dear Guest, We apologize for the inconvenience caused and have taken the corrective measure to ensure our guest gets the best of experience.
Loved it
familyRoom, service, food, view everything was top notch. Attention to detail is great. Sliding chair on stairs for elderly people is one example. Had a great experience overalll
Room: Deluxe Room
Radisson Jass Shimla has replied on Mon Mar 10 19:41:16 IST 2025
Dear Guest, We appreciate you taking the time to review us. We are delighted to see that you enjoyed your time at the hotel, and we thank you for your heartfelt recommendation.
Great Service, Room and staff
I stayed here for 2 nights, staff here is very sweet and lovely. Location is also very good close to Mall road. Room and hotel’s ambience is very nice.
Room: Deluxe Room
Radisson Jass Shimla has replied on Mon Mar 10 19:41:34 IST 2025
Dear Guest, We appreciate you taking the time to review us. We are delighted to see that you enjoyed your time at the hotel, and we thank you for your heartfelt recommendation.
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