The property is located in a prime location, close to the Dal Lake and other sightseeing areas. The staff is courteous and helpful, with good hospitality and cleanliness. The food is delicious with a good variety of options. However, some guests have complained about the small room size and the heating system not working properly. Some guests have also mentioned issues with the management and the overall value for money. Despite some negative reviews, the property has received positive feedback for its location, food, and staff.