The property has received mixed reviews from guests. While some have praised the excellent service and helpful staff, others have found the location to be far from the city with no proper market nearby. The rooms are spacious and clean, but some guests have complained about the lack of basic amenities like hot water and electric kettle. The food quality is average, but the restaurant staff is polite and accommodating. Overall, the property is recommended for those visiting Mathura and Vrindavan, but with some room for improvement.