At 5:10 a.m. on October 9, when all the hotel boarders were fast asleep, the corridor’s hazard alarm suddenly honked kept ringing for several minutes. Many of us rushed outside, but there was no hotel staff to be seen anywhere. When I went down the stairs to the reception, I found two employees there — calm and indifferent. They informed me that the alarm had switched on because the water tank had overflowed while being filled. Their expressionless and unconcerned attitude left me both surprised and annoyed.
Had this incident not occurred, I would have given the hotel a five-star rating. But because of the fright and the rude awakening at that hour, I couldn’t bring myself to do so.
The hotel itself is very good. The room was clean and well-equipped with all necessary amenities. Both the room and the washroom were quite spacious. We had access to hot water 24 hours a day. However, the body wash bottle was empty, and only one dental kit was provided for two people. I called room service once, but no one answered.
The restaurant food was tasty and of good quality, though slightly overpriced. In contrast, we liked the food and pricing at the nearby bakery much more — along with its pleasant ambiance.
The daytime reception staff were very nice and always ready to help with a smile. The travel agency contact they provided for car rental was excellent.
All in all, apart from the hazard alarm incident, our overall experience was quite good.