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Review Of Relax Inn, Matheran

MG Road, Matheran | 9 minutes walk to Matheran Railway Station

    User Rating & Reviews

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    • group
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    3.3
    Good

    171 Ratings, 103 Reviews

    excellent
    23%
    very good
    28%
    average
    19%
    poor
    12%
    bad
    18%

    Last 10 Customer Ratings (Latest First)

    • 2
    • 4
    • 3
    • 1
    • 3
    • 5
    • 2
    • 4
    • 2
    • 5

    Rating Categories

    • Location3.7
    • Cleanliness3.1
    • Room3.1
    • Value For Money3.5
    • Facilities3.1
    • Wifi4.1
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    Review Summary

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    Guests appreciate the property's budget-friendly nature and its location near Matheran railway station and market, making it convenient for exploration. Khalid, the owner, is often praised for his helpfulness and friendly service. While some guests enjoyed the views and found the rooms acceptable, others expressed concerns about cleanliness, hygiene, and maintenance, suggesting there’s room for improvement.

    Sort by:

    Positive first
    2.0

    Worst place ever

    mangesh.solo

    The room was in an extremely unhygienic condition, covered with black, stinking fungus — including the bed and pillows. I had to use my own towel just to be able to lie down. There was not a single clean surface in the room. The bed was broken, the fan only worked on full speed or not at all, and the wash basin tap didn’t function. The water heater was so small it could barely heat enough water for a cup of tea. I couldn’t sleep the entire night due to the dirt and poor condition, and I had to leave as early as possible. This was by far the most terrible stay I have experienced.

    Travel Month: Oct 2025

    Room: NON AC

    4.0

    good👍 and bad at all budget friendly rooms

    kushvanth.group

    i will say that don't judge a book by its cover out the building is looks like old house but inside it as middle class buget friendly rooms they provide blankets, towels and heat water timings from 8 to 10 am in morning and should carry a aadhar card as identifiaction

    Travel Month: Jul 2025

    Room: NON AC

    Relax Inn, Matheran has replied on Wed Aug 06 11:48:26 IST 2025

    Thank you sir for your feedback and we welcome you to come again

    5.0

    Good hot

    rahman.family

    Good cottage for couple stay. Owner of property khalid is very good helpful supportive and well mannered and helped me for food, horse riding and matheran points. Hotel is walking distance from matheran railway station and value for money, you can see toy train through the window and mountains valley also from the 1st floor and back side of room. Owner of property provided me extra time for stay and didn't charge me anything. Thank you again khalid.

    Travel Month: Nov 2024

    Room: NON AC

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    Relax Inn, Matheran has replied on Mon Dec 02 13:09:25 IST 2024

    Thank you sir for your feedback and we welcome you to come again

    4.0

    Good for every think you look to stay safe and clea

    anil a.family

    We find the property thought out make my trip. Com, when we reach and make book on the spot, food quality also good and there service is very neat and clean, thank you, relax inn hotel manager make my trip

    Travel Month: Nov 2024

    Room: NON AC

    Relax Inn, Matheran has replied on Thu Nov 21 18:39:23 IST 2024

    Thank you sir for your feedback and and we welcome you to come again so that we can serve you much better service

    5.0

    Best cottage in matheran

    jeebran m.couple

    It was a awesome stay at relax inn and the view was wonderful from the room and the owner of the room khalid was also helpful and it is near to market and matheran railway station and it is secure for family stay and for couple to restaurant are near by and also is it in center of matheran so the points are also walkable distance

    Travel Month: Sep 2024

    Room: NON AC

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    Relax Inn, Matheran has replied on Tue Sep 24 09:45:22 IST 2024

    Thank you for your feedback sir and we welcome you to come again

    1.0

    Worst experience, a nightmare in matheran.

    manish g.couple

    It's not a property to stay. It's a house in a village -like location, with goats surrounding you. Location is pretty dirty, with no amenities and services. Property is not maintained well and basic things are not provided. Basic higiene is not maintained and not cleaned.

    Travel Month: Aug 2024

    Room: NON AC

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    Relax Inn, Matheran has replied on Wed Aug 21 14:09:31 IST 2024

    Thank you for your feed back sir it's a home stay And matheran is not a city it's a hill station

    2.0

    Poor Stay

    pradeep k.

    The hotel wasn't justified as per the price. In a small room we four people were adjusted.

    Travel Month: Apr 2024

    Room: AC DELUXE ROOM

    Relax Inn, Matheran has replied on Wed Apr 24 10:47:16 IST 2024

    Thank you for your feedback and we welcome you to come again bcoz of late night booking and check-in only small room was available

    1.0

    Not happy with the booking and ac is not working

    maniraj k.couple

    Ac is not working at all and we have changed for the ac room, the change is also we have paid for the ac room

    Travel Month: Mar 2024

    Room: AC DELUXE ROOM

    Relax Inn, Matheran has replied on Tue Mar 26 20:13:14 IST 2024

    Thankyou for your feedback and welcome you to come again ac was not working iam really sorry for that but it was due to electricity failure that was in all over matheran

    5.0

    Excellent Stay

    yogesh s.family

    The stay was good. Rooms were averaged but cleaned. More importantly the staff and management were really helpful and supportive! thanks to them all ! it's even very near to matheran railway station and market area.

    Travel Month: Feb 2024

    Room: NON AC

    Relax Inn, Matheran has replied on Thu Feb 15 12:55:13 IST 2024

    Thank you sir your feedback and we welcome you to come again

    5.0

    Customer service

    sunil g.loyalty-iconcouple

    Excellent customer service, clean room, clean water and good view form room. It's near to matheran railway station.

    Travel Month: Jan 2024

    Room: NON AC

    Relax Inn, Matheran has replied on Wed Jan 10 11:44:48 IST 2024

    Thank you sir for your feedback and we welcome you to come again

    4.0

    Budgets friendly rooms

    navin r.couple

    Good & budget friendly rooms without food, only for stay. Food & breakfast available in market beside matheran railway station & point are not far from stay. If you like trekking its in walking distance within 3, km. Overall okay.

    Travel Month: Dec 2023

    Room: NON AC

    Relax Inn, Matheran has replied on Thu Dec 21 08:56:23 IST 2023

    Thank you sir for your feed back and we welcome you to come again

    4.0

    Relax inn review

    aadesh l.couple

    Tv should be there and wifi speed was not so good. Overall it was good experience in relax inn thank you

    Travel Month: Nov 2023

    Room: NON AC

    Relax Inn, Matheran has replied on Mon Dec 04 10:51:04 IST 2023

    Thank you sir for your feedback and we welcome you to come again

    1.0

    Poor room bad quality

    shivjyoti.family

    Bad room bad experience i expect good room but not room quality i adwaisd room cleaning also

    Travel Month: Nov 2023

    Room: AC DELUXE ROOM

    Relax Inn, Matheran has replied on Mon Nov 20 19:31:33 IST 2023

    Thank you for your feed back

    2.0

    Ba experience

    rajesh p.family

    Bad experience. Air conditioner is not working. Location is not good - too inside. Difficult to find. Room were ok. No one was there at reception.

    Travel Month: Nov 2023

    Room: AC DELUXE ROOM

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    Relax Inn, Matheran has replied on Tue Nov 21 08:09:51 IST 2023

    Thank you sir for your feedback

    2.0

    Not good

    sanjay p.couple

    Giser not working, chwingem in bed sheet, sop not given. Not familiar. They have to improve services, and make confirm their customers are satisfied or not

    Travel Month: Nov 2023

    Room: AC DELUXE ROOM

    Relax Inn, Matheran has replied on Sat Nov 18 09:18:20 IST 2023

    Sorry sir for the problem you haved face i will surely look after it

    5.0

    Amazing hotel to stay near to matheran railway station

    mayank t.couple

    In affordable budget you can can stay here near to matheran railway station within 5min walking distance. Staff was very helpful and guided us for tracking places.

    Travel Month: Sep 2023

    Room: NON AC

    Relax Inn, Matheran has replied on Sat Sep 09 09:03:24 IST 2023

    Thank you sir for your feedback and we welcome.you come again sir

    1.0

    Horrible

    shatrughan.couple

    I would not want to stay here again even for free. There was neither cleanliness nor hygiene was being taken care of

    Travel Month: May 2023

    Room: NON AC

    Relax Inn, Matheran has replied on Sun Jun 04 19:34:20 IST 2023

    Sry sir that your unsatisfied with the room we will look after it to make it better for you and we welcome you to come again

    4.0

    Perfect hospitality, proper location, good services

    adrija r.family

    If you want to have a cozy stay with perfect hospitality also in a very good location this should be your choice. Room serivices are very good and commendable

    Travel Month: May 2023

    Room: AC DELUXE ROOM

    Relax Inn, Matheran has replied on Thu May 18 08:36:58 IST 2023

    Thank you ma'am for your feedback and we welcome you to come again

    5.0

    Cool stay under budget category

    deepak.family

    Places of interest are nearby, few sightseeing points, railway station and market are at walkable distance, room door pull hinge can be improved upon. Caretaker khalid was attentive

    Travel Month: Apr 2023

    Room: AC DELUXE ROOM

    Relax Inn, Matheran has replied on Wed May 10 08:07:15 IST 2023

    Thank you sir for your feedback and we welcome you to come again

    3.0

    Valuable

    navin k.couple

    Our stay is fantastic at matheran. Relax inn hotel become avarage n hunger house hotel is 5 rated hotel

    Travel Month: Apr 2023

    Room: NON AC

    Relax Inn, Matheran has replied on Tue May 02 09:57:55 IST 2023

    Thank you for your feedback and we welcome you to come again

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