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Edappally, Cochin
67 Ratings, 22 Reviews
Last 10 Customer Ratings (Latest First)
Review Summary
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Guests appreciate the overall experience at this property, noting its friendly staff and clean, spacious rooms. The location offers a peaceful ambiance with good connectivity and ample parking space. Many highlight the value for money and good facilities, including easy access to delivery options for food. However, there are mentions of minor maintenance issues that could be improved.
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Excellent Stay
The location was good and the service was also good even though we reached late we had a convenient and peaceful check in with moderate facilties that fitted our memo
Room: Deluxe room
smooth living
everything was ok for me. smooth living. clean room and bathroom. I like it overall
Room: Deluxe room
Neat and Clean
smooth check in.. reception staff is so friendly... well managed room..clam place from city centre.
Room: Deluxe room
Retaj Apartments has replied on Wed Jun 04 06:59:44 IST 2025
Thanks
Good Stay
Good experience altogether, peaceful place, good facilities, good connectivity, spacious rooms, etc.
Room: Deluxe room
Retaj Apartments has replied on Mon Mar 10 19:20:36 IST 2025
Thanks for your review
Good Stay
Been using this property for last few months. Value for money. Good staff behavior. Location also good. Good parking space.
Room: Deluxe room
Retaj Apartments has replied on Mon Mar 10 19:20:22 IST 2025
Thanks for your review
Terrible Stay
When we reached, there is not power, the backtery backup is not sufficient in there, only fan is working, phone is switched off but power is not here. Why people do this, adequate emergency backup is not there for hotel, shame on you people, rooms also dirty
Room: Deluxe room
Retaj Apartments has replied on Tue Jan 07 06:59:25 IST 2025
Thank you for reaching out to us and sharing your concerns. We sincerely apologize for the inconvenience you experienced during your stay due to the unexpected power failure. We would like to clarify that this situation occurred because of a transformer issue, which, unfortunately, took one day to repair. The delay was primarily due to the Christmas and New Year holidays, during which most KSEB staff were on leave. This was the first time we faced such an issue at our property, and we deeply regret the impact it had on your experience. After discussing the matter with our staff, we confirmed that they had informed you about the power outage before your check-in. We also offered a full refund prior to your arrival, but you expressed willingness to stay, acknowledging that it would be difficult to find alternative accommodation at the same price during that time. While our backup power source was available, we made it clear that it might not last for an extended duration. Despite this, you chose to proceed with the stay. Please note that we refunded all other guests who opted to leave and did not allow any new check-ins until the transformer issue was resolved. We truly value your feedback and apologize for any distress caused. Please rest assured that we are committed to maintaining a reliable service and are taking steps to ensure such situations are avoided in the future. Thank you for your understanding, and we hope to have the opportunity to provide you with a much better experience in the future.
Average Stay
The rooms are good very comfortable and spacious value for the money pillow covers or bed covers are so old (tear) flush spray is not working in washroom it states laundry is available with extra price but there is no washing machine in hotel. Should visit the laundry shop which is around 300 mtr from hotel. They told me that it will take 5 days for laundry for just 2 pairs water bottle should be sold inside the hotel and make it available 24x7. There is purified water system but still it is good to sell the water bottles
Room: Deluxe room
Good sta
coupleNice stay, staff behaviour is good. Proper location is vazhakala. Night mosquitoes are too much inside. Good parking space.
Room: Deluxe room
Retaj Apartments has replied on Sat Aug 24 20:42:03 IST 2024
Thanks for your review
Poor Stay
Need refund. That hotal not me getting in room
Room: Deluxe room
Retaj Apartments has replied on Mon Jan 01 19:11:15 IST 2024
i would like to know why you mentioned it as a poor stay even if you didn't stay there. you have booked the room through an online portal and you failed to provide your IDs for verification purposes when you visit our place. Our team clearly explained to you the difficulty staying without any ID verification because of strict instructions from the concerned authority. This is clearly instructed in the booking voucher to submit the ID proof.We won't allow any customer to stay without any ID proof. we cannot return your money because we had reserved a room for you. You came to the property at night without any ID proof. So that's the reason we didn't allow you to stay. But we couldn't allow any other guests to this room as we reserved this room for you.
Excellent Stay
Talking about Retaj apartment, It was a pretty good room, with clean bed and washroom, nice air conditioning . A small complain about the food court, it is a bitt distant from the apartment and it is really difficult to walk to the court and eat after a tiring day. But it's just my opinion, but overall it was a nice and superb experience...👍
Room: Deluxe room
Retaj Apartments has replied on Tue Jan 23 13:56:02 IST 2024
Thanks for your review
Average Stay
3
Room: Deluxe room
Retaj Apartments has replied on Tue Jan 23 13:58:13 IST 2024
We’re very sorry you feel your recent experience with us didn’t match your expectations. please accept our sincerest apologies on behalf of everyone on the team. Can you please share your contact number? We would likes to speak to you directly so we can improve our services, and it will help make your future engagements with us worthy of a 5-star review.
Excellent Stay
Very helpful staff
Room: Deluxe room
Retaj Apartments has replied on Thu Nov 30 16:06:21 IST 2023
Thanks for your review
Not satisfactory
Very small rooms. Less privacy. Rooms are not well maintained or cleaned. No staffs for services and all
Room: Deluxe room
Retaj Apartments has replied on Mon Nov 13 14:32:25 IST 2023
We’re very sorry you feel your recent experience with us didn’t match your expectations. please accept our sincerest apologies on behalf of everyone on the team. Can you please share your contact number? We would likes to speak to you directly so we can improve our services, and it will help make your future engagements with us worthy of a 5-star review.
Excellent Stay
Neat and clean rooms. Good service. Better place for stay.
Room: Deluxe room
Retaj Apartments has replied on Mon Nov 13 14:32:35 IST 2023
Thanks for your review
Excellent Stay
It was wonderful stay. Got good room with perfect amenities. Very easy to locate. All good. Thankyou
Room: Deluxe room
Retaj Apartments has replied on Mon Nov 13 14:32:48 IST 2023
Thanks for your review
Excellent Stay
Great location, really pleasant and clean rooms, but the thing that makes this such a good place to stay are the staff. All of the people are incredibly helpful and generous with their time and advice.
Room: Deluxe room
Retaj Apartments has replied on Fri May 19 23:56:50 IST 2023
Thanks for your review
Excellent
Good stay, good parking facilities peace-full ambiance good dining facilities
Room: Deluxe room
Retaj Apartments has replied on Mon Apr 10 15:02:13 IST 2023
Thanks for your review
Comfort
It was nice and cool place. The delivery options are so nice. Great place to stay
Room: Deluxe room
Retaj Apartments has replied on Sun Feb 05 12:15:16 IST 2023
Thanks for your review
Good place for solot travellers
Ample parking, near palarivattom, kakkanad and lulu mall, no restaurant, but lots of options with swiggy and zomato ( kochi has hotels serving even late night and delivery also happen even at midnight) super fast wifi ( perfect for blogger, it guys etc)
Room: Deluxe room
Retaj Apartments has replied on Sun Feb 05 12:16:01 IST 2023
Thanks for your review
Hygiene
The place is average and neat. But a good option in this price. The ac was fine and cooling. The room is average size but neat. Don't recommend for couples. For bachelors this can be a good option
Room: Deluxe room
Retaj Apartments has replied on Mon Dec 12 23:32:47 IST 2022
Thanks for your review. We will definitely improve the things which you have mentioned.
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