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COUPLE
FAMILY
4.0
Very Good
18 User Reviews and 54 Ratings
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Guest Reviews
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Rated 5.0 by Biswajit Hazari . Couple Traveller . Aug 22, 2024
The property is beautiful, has the potential to be one of the best. My room was spacious and clean with a great balcony and a beautiful pool view. The resort staff with very polite behaviour.
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Royal Gitanjali has replied on Sep 09, 2024
Thank you so much for your kind words! We’re delighted to hear that you enjoyed the spacious room, beautiful balcony, and pool view. It’s wonderful to know that our staff’s polite behavior added to your experience. We’re committed to making our property one of the best, and your ... Read more
Good resort
Rated 5.0 by SAPTORSHE DAS . Couple Traveller . Jul 08, 2024
Close to beach. Overall it was a good experience.
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Royal Gitanjali has replied on Jul 26, 2024
Thank you for your feedback! We're pleased to hear that you had a good experience and enjoyed our proximity to the beach. We hope to welcome you back for another great stay soon!
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Excellent Stay
Rated 5.0 by Subhajit Kar . Couple Traveller . Jul 06, 2024
Beautiful property, good service and osm food's... All items are sooo good and delicious. Royal gitanjali ❤️
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Excellent Stay
Rated 5.0 by Sayari Das . Family Traveller . Nov 26, 2023
Management is really nice, whatever the requirement, served within time followed with proper cleanliness, but in this high price of the room, no mini refrigerator is there. Management is well mannered too.
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Royal Gitanjali has replied on Apr 25, 2024
Thank you for sharing your experience! It's great to hear that the management was attentive to your needs and provided prompt service while maintaining proper cleanliness. Their professionalism and good manners surely contribute to a positive guest experience.
However, I under... Read more
Impressive infra, normal food
Rated 4.0 by Joydeep Sarkar . Family Traveller . Dec 23, 2024
The stay at royal gitanjali resort was a mixed bag. The resort's infrastructure is truly impressive, its food services has lots of downsides. Once you stepped into the resort, the building and huge pool will catch your sight. The rooms are spacious and well-appointed, with all the modern amenities one would expect from a resort of this caliber. But unfortunately in one room telephone was not working, in another guys-er was down faulty. The staffs supported with hot water service. The real letdown was the food. Despite having high hopes, i was disappointed by the taste and quality of the dishes served in breakfast and lunch-dinner. *pros*
- impressive infrastructure
- beautiful l pool side
- spacious and well-appointed rooms *cons*
- food quality and taste not up to the mark
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Good Stay
Rated 4.0 by Keka Biswas . Sep 23, 2024
Good hotel
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Nice hote
Rated 4.0 by Debjani Sengupta . Family Traveller . Aug 27, 2024
Nice atmosphere, nice food some of the things are missing. We didn't get the tea maker. Foods are little costly. But all over everything is very nice. Friendly atmosphere, big swimming pool. Great fun for kids.
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Royal Gitanjali has replied on Sep 09, 2024
Thank you for your feedback! We're glad to hear you enjoyed the atmosphere, food, and facilities, including the swimming pool and the kid-friendly environment. We apologize for the inconvenience with the missing tea maker and any concerns about the cost. We appreciate your commen... Read more
good to choose this hotel, staff behaviour also good
Rated 4.0 by Firoj Sekh . Family Traveller . Jun 22, 2024
Overall good in lower price, park with swimming pools, kids friendly hotel. Food was good, sea beach 10 minutes walking
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Royal Gitanjali has replied on Jun 28, 2024
Thank you for your positive feedback! We are delighted that you had a good experience during your stay with us and that you found our hotel to be a great choice, especially considering the affordable pricing. We're glad you enjoyed our park with swimming pools and found our hotel... Read more
Very good stay
Rated 4.0 by Amalendu Patra Omu . Family Traveller . Jun 20, 2024
Very good stay, swimming pool very good. Food is good, but pricy. Main beach 10 min walk away. Buffet breakfast need more options.
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Royal Gitanjali has replied on Jun 28, 2024
Thank you for sharing your feedback with us. We are pleased to hear that you had a very good stay and enjoyed our swimming pool and food quality.
We appreciate your feedback regarding the pricing of the food and the buffet breakfast options. Your comments will be shared with o... Read more
All is well
Rated 4.0 by Suvankar Das . Family Traveller . Jun 18, 2024
Awesome stay. Ambience was good and the pool for kids is just super. From the main road from kolkata to mandarmani it’s near by as well no hurdle to find the same. Ajay from catering service was very good. Groundfloor pool facing room is very good to be.
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Royal Gitanjali has replied on Jun 28, 2024
Thank you for your fantastic feedback! We are thrilled to hear that you had an awesome stay with us and enjoyed our ambience, especially the super kids' pool. It's great to know that our location was convenient for you and easy to find.
We appreciate your kind words about Ajay... Read more
Good Stay
Rated 4.0 by Saikat Roy . Family Traveller . Jun 18, 2024
Improvement is required for customer service at all levels. Room infrastructure requires servicing. Restaurant needs to be cleared of flies. Cleanliness needs to be improved. There is lack of prompt service. Only the pool is well maintained and managed. Parking facility is good. A larger and deeper swimming pool will be appreciated. Since they are still expanding the room capacity as the construction is on, they would be requiring a bigger pool and more parking space. The employees are friendly and cooperative. They can surely do better with an improved management. Good luck.
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Royal Gitanjali has replied on Jun 28, 2024
Thank you for taking the time to share your feedback with us. We appreciate your comments and apologize for any inconvenience caused during your stay.
We regret that you found our customer service, room infrastructure, and restaurant cleanliness below expectations. Please rest... Read more
Good Stay
Rated 4.0 by Aditya Sharma . Jun 17, 2024
In few words the stay was awesome. The satisfaction was extremely high. The hotel attenders were extremely cooperative. I didn't face any problem. The rooms were extremely clean and were hygienic too. It sought that cleanliness was the ultimate aim for them. It's hard to find such a nice hotel. How will i get the discount
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Royal Gitanjali has replied on Jun 28, 2024
Thank you so much for your wonderful feedback! We are thrilled to hear that you had an awesome stay with us and that you found our hotel attendants extremely cooperative. Ensuring cleanliness and hygiene is a top priority for us, and we're delighted that our efforts met your expe... Read more
Good Stay
Rated 4.0 by Saheb Ali . Jun 02, 2024
4
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Royal Gitanjali has replied on Jun 28, 2024
It seems like your message got cut off. Could you please provide more details or clarify your feedback so I can assist you better? Read more
Good Stay
Rated 4.0 by Dipanwita Chatterjee . Apr 18, 2024
Overall experience was good, they were very well behaved and service was also good. Perfect for family stay. The resort area, pool, ambience was awesome and we'll maintained. Only drawback is food was bit high price comparison to test, also much food options were not available. Overall it was a good staycation,
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Royal Gitanjali has replied on Apr 25, 2024
Thank you for sharing your experience! It's great to hear that you had a good overall stay at the resort and that the staff were well-behaved and provided good service. The resort's amenities, including the pool and ambiance, seem to have left a positive impression on you, which ... Read more
Good Stay
Rated 4.0 by Asif Parvez . Apr 15, 2024
Hotel was good and stay was also comfortable. All staff including manager was good. I recommend this hotel. The most important thing was that this hotel is very near to chaulkhola bus stand and reached within 20- 25 minutes by car or auto. And it is on road so communication was also good
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Royal Gitanjali has replied on Apr 25, 2024
Thank you for sharing your feedback! It's great to hear that you had a comfortable stay at the hotel and that all the staff, including the manager, provided good service. Recommending the hotel speaks volumes about your satisfaction with the experience.
The proximity of the ho... Read more
Average Stay
Rated 3.0 by Ajay kumar . Family Traveller . Oct 19, 2024
Positive : very nice property with lovely service. Food is awesome. Staffs are very cooperative. Room are big, clean, with all the modern amenities. It has a wonderful swimming pool for adults as well as for kids with slides and fountain negative : they don't have any dress code for swimming. People were coming in pool with their regular dress making it uncomfortable for others. Couldn't enjoyed the best part of the hotel (ie pool) coz of unregulated swimming pool. Swimming pool should be opened early @6am instead of 8 am recommendations: must visit property if they regulate the swimming pool. I will consider to visit again if the pool is regulated.
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As per the price the services are poor
Rated 2.0 by dipanjan mistry . Family Traveller . Oct 13, 2024
As per the price the services are poor. They require more improvement for customer service. They require more stuff for service.
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Poor Stay
Rated 2.0 by Partha Mahapatra . Couple Traveller . Jan 28, 2024
I booked deluxe room 1st floor and they allotted us deluxe room ground floor at the time of check in. Towels were dirty and service was very poor. We ordered breakfast they said idli is available and after sometime we called to ask about breakfast and they said idli is not available half n hour they didn't even informed idli is unavailable. Geyser was not working the day we checked out we informed several times and they just came, saw and did nothing about it. Hotel must train the staffs to cater these kind of issues guests are facing
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Royal Gitanjali has replied on Apr 25, 2024
I'm sorry to hear about the issues you encountered during your stay. It sounds like there were several disappointments regarding the room allocation, cleanliness of towels, poor service, and maintenance problems with the geyser.
Such experiences are certainly not reflective of... Read more