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Review Of Royal Hills Resort

Kurvande, Lonavala | 5.5 km from city centre

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
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    3.2
    Good

    89 Ratings, 46 Reviews

    excellent
    24%
    very good
    26%
    average
    20%
    poor
    11%
    bad
    19%

    Last 10 Customer Ratings (Latest First)

    • 4
    • 4
    • 3
    • 3
    • 3
    • 4
    • 2
    • 4
    • 4
    • 3

    Rating Categories

    • Location3.2
    • Cleanliness2.4
    • Value For Money2.3
    • Child Friendliness2.8
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    We are using generative AI to show you summarised user review

    Review Summary

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    Guests appreciate the beautiful location and views from the property, especially from front-facing rooms with balconies. While some rooms are spacious and clean, feedback indicates issues with maintenance and cleanliness, like cockroaches and foul smells. The food quality gets mixed reviews, with some praising it and others finding it subpar. Service relies on guest feedback for improvement.

    Sort by:

    Positive first
    3.0

    Average Stay

    harnil p.family with 2 kids

    View from front of the hotel is excellent. Try to get rooms on front side as balcony only available on that side. Initially we got room for family of 4 on back side which wasn't good in terms of quality. Room was heavily smelling of cigarette smoking. I complained and they helped me to get other room on front side. Property is bit outside of Main market but That's understandable as it's a resort. Food is okay.

    Travel Month: Dec 2024

    Room: Deluxe Room

    3.0

    Average

    mahesh k.family

    Location was good but hotel service was not satisfactory. Room service was not satisfactory. Room and bathroom cleaning was not proper.

    Travel Month: Aug 2024

    Room: Deluxe Room

    Royal Hills Resort has replied on Sun Oct 13 18:27:57 IST 2024

    Thanks for your valuable review. We will work on your points. Hope to see you soon.

    4.0

    Good Stay

    shivani.group

    It is bit difficult to reach the place, however the rooms were clean and the view from the room is good too. The staff was helpful and polite.

    Travel Month: Jun 2024

    Room: Deluxe Room

    Royal Hills Resort has replied on Mon Jul 22 20:28:05 IST 2024

    It's our pleasure to see your review and rating. Thanks once again. Please visit again.

    1.0

    1 day stay in tuis resort very worst expireance

    shubham k.couple

    Very worst expireance tv not working and service very poor also food quality not good ambiance’s not god swimming pool is so small not satisfied.

    Travel Month: Dec 2023

    Room: Deluxe AC

    Royal Hills Resort has replied on Mon Jul 22 20:37:56 IST 2024

    We are sorry for your unexpected experiences. We have recently done renovation work. Please visit again and allow us to serve you.

    2.0

    Poor Stay

    saranga p.family

    Room service was very poor. Room rent was not value for money.

    Travel Month: Dec 2023

    Room: Deluxe AC

    Royal Hills Resort has replied on Mon Jul 22 20:45:50 IST 2024

    We are sorry for your unexpected experiences. We have recently done renovation work. Please visit again and allow us to serve you.

    4.0

    Good Stay

    prabhath.

    It is very good and good it had great service geeta parking swmming pool

    Travel Month: Nov 2023

    Room: Deluxe AC

    Royal Hills Resort has replied on Mon Jul 22 20:29:46 IST 2024

    It's our pleasure to see your review and rating. Thanks once again. Please visit again.

    4.0

    Good location to stay

    pranita g.loyalty-iconcouple

    Very good location to stay with family friends or for couples. Food is good. Management needs to be upgraded

    Travel Month: Sep 2023

    Room: Deluxe AC

    Royal Hills Resort has replied on Mon Jul 22 20:30:03 IST 2024

    It's our pleasure to see your review and rating. Thanks once again. Please visit again.

    3.0

    Spacious room

    tathagat d.couple

    Room was good, we received a good clean specious room with a balcony. Location is bit far from city center as well as tiger point. Due to markings in road you will not miss turn else it is difficult to reach but it's surrounding is good. However the behavior of hotel staff is rude.

    Travel Month: Aug 2023

    Room: Deluxe AC

    Royal Hills Resort has replied on Mon Jul 22 21:06:40 IST 2024

    We are sorry for your unexpected experiences. We have recently done renovation work. Please visit again and allow us to serve you.

    2.0

    No proper service

    mihir v.couple

    There was no proper service provided by the hotel. We had to check in on our own, no towel, water etc was provided, without asking. The floor of the room was all wet. Food in the menu was not available, only few options were provided. Won't visit again

    Travel Month: Jul 2023

    Room: Deluxe AC

    Royal Hills Resort has replied on Mon Jul 22 20:46:07 IST 2024

    We are sorry for your unexpected experiences. We have recently done renovation work. Please visit again and allow us to serve you.

    2.0

    Overpriced

    shubham p.couple

    There is no major issue but 1000 will be better. In 2000 you can get better rooms. Bathroom and bedroom is ok and location is also good but you can get better service in this price range.

    Travel Month: Jun 2023

    Room: Deluxe AC

    Royal Hills Resort has replied on Mon Jul 22 20:48:49 IST 2024

    We are sorry for your unexpected experiences. We have recently done renovation work. Please visit again and allow us to serve you.

    2.0

    Weekend stays

    subhash c.loyalty-iconfamily

    I stayed here with my family for one night and i was disappointed as the room was spacious however there were many cockroaches roaming in the room. That was not expected of a resort as it comes under basic hygiene. They seriously need to work on it.

    Travel Month: Apr 2023

    Room: Deluxe AC

    Royal Hills Resort has replied on Mon Jul 22 20:49:31 IST 2024

    We are sorry for your unexpected experiences. We have recently done renovation work. Please visit again and allow us to serve you.

    1.0

    Weekend wasted

    abhijit d.family

    Pathetic experience in every way. The resort is miles from everywhere. The door locks, television unit & toilette fixtures were broken. They allocated a 1st floor room with its balcony facing another hotel & right underneath these guys dumps their rubbish. The staffs takes ages to deliver be it food or pillow or a liquidator

    Travel Month: Apr 2023

    Room: Deluxe AC

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    Royal Hills Resort has replied on Mon Jul 22 20:38:18 IST 2024

    We are sorry for your unexpected experiences. We have recently done renovation work. Please visit again and allow us to serve you.

    1.0

    Terrible Stay

    kiran a.family

    the worst place to visit. Never go here and charged double worst stay never go

    Travel Month: Dec 2022

    Room: Deluxe AC

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    Royal Hills Resort has replied on Mon Jul 22 20:39:56 IST 2024

    We are sorry for your unexpected experiences. We have recently done renovation work. Please visit again and allow us to serve you.

    5.0

    It was excellent stay

    prathmesh c.couple

    Food was very nice. It was amazing stay

    Travel Month: Dec 2022

    Room: Deluxe AC

    Royal Hills Resort has replied on Mon Jul 22 20:30:18 IST 2024

    It's our pleasure to see your review and rating. Thanks once again. Please visit again.

    3.0

    Average Stay

    amey u.

    Hotel is good. Atmosphere is good. But some of the this i don't like such as landline phone is not working so every time i have to go to reception for whatever i want. Food is pathetic pure waste of money. Ac remote is not working. My car got stuck in a pot hole while parking due to negligence of security guard etc

    Travel Month: Dec 2022

    Room: Deluxe AC

    Royal Hills Resort has replied on Mon Jul 22 21:07:51 IST 2024

    We are sorry for your unexpected experiences. We have recently done renovation work. Please visit again and allow us to serve you.

    3.0

    Room

    kenil.couple

    That men's room are to not in many item poper work dor, ghijer, and whose-room darkness is a over . That i say changi in not properly work item to changi. Thank you

    Travel Month: Sep 2022

    Room: Deluxe AC

    Royal Hills Resort has replied on Mon Jul 22 21:08:07 IST 2024

    We are sorry for your unexpected experiences. We have recently done renovation work. Please visit again and allow us to serve you.

    4.0

    Depends on room chosen

    aditya h.loyalty-icongroup

    We stayed for 2 days. Room was good on day 1 but it was very bad during day 2. If you have the option you can upgrade to better rooms

    Travel Month: Oct 2022

    Room: Deluxe AC

    Royal Hills Resort has replied on Mon Jul 22 20:31:02 IST 2024

    It's our pleasure to see your review and rating. Thanks once again. Please visit again.

    5.0

    Best stay

    ashish p.group

    Best fooding resort. Want to visit again.

    Travel Month: Oct 2022

    Room: Deluxe AC

    • user photos
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    Royal Hills Resort has replied on Mon Jul 22 20:30:44 IST 2024

    It's our pleasure to see your review and rating. Thanks once again. Please visit again.

    3.0

    Location

    deepak d.couple

    Location is good but room interior hv to improve

    Travel Month: Sep 2022

    Room: Deluxe AC

    Royal Hills Resort has replied on Mon Jul 22 21:08:41 IST 2024

    We are sorry for your unexpected experiences. We have recently done renovation work. Please visit again and allow us to serve you.

    1.0

    Bad stay good food.

    ebnezar v.couple

    The property seems good from the outside but it is not well maintained and had a bad experience from just a single night stay where as the booking was for 3 days. 1. There was no proper cleanliness in the room. 2. The mattress were not clean and the pillows were also smelly good thing about the property 1. Food was good and good quality as well as quantity 2. The staff was quite helpful

    Travel Month: Aug 2022 (3-Night Stay)

    Room: Deluxe AC

    Royal Hills Resort has replied on Mon Jul 22 20:49:55 IST 2024

    We are sorry for your unexpected experiences. We have recently done renovation work. Please visit again and allow us to serve you.

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