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Janta Nagar, Siliguri | 7 minutes walk to Hong Kong Market
55 Ratings, 19 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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The property is appreciated for its good location, cleanliness of rooms, and well-behaved staff. Guests noted that it's couple-friendly and has decent food quality. However, many were dissatisfied with the hygiene issues, particularly in the washrooms, and some found the service lacking, with staff being unhelpful at times. Additionally, complaints about the air conditioning were common.
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Good Stay
Location is very good, rooms are clean and good.. bathroom is clean, AC was working nicely... Rate is slightly high..
Room: AC BUDGET DOUBLE
Royal Residency
Thank you for your compliments and valuable suggestions ๐
Terrible Stay
the rooms were terrible and the staff appeared very shady. Overall it wasn't a pleasant experience the rooms were smelling of urine cuz bathroom didn't have exhaust and the commod was leaking after every flus the rooms were terrible and the staff appeared very shady. Overall it wasn't a pleasant experience the rooms were smelling of urine cuz bathroom didn't have exhaust and the commod was leaking after every flush
Room: AC Triple Occupancy
Royal Residency
Thank you for your comments. Be honest while reviewing or sharing your experience. As you mentioned no rooms are terrible and no staffs are shady. If you had any issues regarding the room and staffs you could have complained immediately to the front desk or duty manager, but you didn't. That means the comment seems like sponsered..any way thank you. ๐
Average Stay
it was couple friendly but need to be more clean especially the washroom. staffs are good and well-behaved.
Room: AC BUDGET DOUBLE
Royal Residency
Thank you for your compliments and valuable suggestions ๐
Terrible Stay
Ok
Room: AC BUDGET DOUBLE|Deluxe Double
Good Stay
4
Room: AC Deluxe Double
Royal Residency
Thank you very much for your compliments. ๐
worth the price according to the market rate and it is also very good ๐๐
it's worth the price it is also a very couple friendly hotel with security and food is good quality
Room: AC BUDGET DOUBLE
Royal Residency has replied on Wed Mar 12 10:22:28 IST 2025
Thank you for your compliments ๐
non hygnic
Rooms and wash room not cleaned properly. bed sheet also not good. overall hyginc issue. in wash room is dirty
Room: AC Twin bed
Royal Residency has replied on Mon Mar 03 10:50:16 IST 2025
Thank you for your comments. We are always committed to guest hygiene, and cleanness is our main focus. You have commented after 5 months of your stay. If there was any real issues regarding cleaning and hygiene you could have complained at the same time or immediate after check out time. But you didn't. Any way at least you remembered our hotel even after 5 months, thank you for that.
bakwas hotel . bakwas location
soloaverage stay here. hotel is not so good. don't book this . location bohot Ganda hai hotel hai. sab jagah dur hai yaha se. sevoke road mai hai bhi nahi ye hotel . off area mai hai hotel. hotel ka washroom bhi clean nahi tha. bedsheet pillow was also not good.
Room: AC BUDGET DOUBLE
Royal Residency has replied on Mon Feb 24 13:17:51 IST 2025
Thank you for your comments. Unfortunately, if you don't know the place and visited first time you don't have any idea what is prime location and what is off beat. For your kind information where the hotel is situated the location is prome location in Siliguri. This is called Sevoke Road, Panitanki More, Clock Tower ( Kalimpong Jeep Stand Building) from where everywhere is accessible and five minutes walking distance to Hong Kong Market. So far as cleanness concern we are always committed to maintain hygiene and comfort to the guest. Any way thank you for your 3 star rating ๐
Royal Residency Review
The hotel was inside the main market of the Siliguri. The hotel was good to stay for 1 day, The entry of the hotel was blocked the Gas pipeline and no parking of the vehicle was available, so I had parked the vehicle at the back side of the hotel.
Room: AC BUDGET DOUBLE
Royal Residency has replied on Tue Apr 01 13:25:35 IST 2025
At that time some government projects on pipeline was on progress and was some difficulty for parking. However we had arranged behind the hotel temporarily for guests convenience. Now it's OK..
Excellent Stay
Excellent
Room: AC BUDGET DOUBLE
Royal Residency has replied on Tue Dec 31 16:20:33 IST 2024
Thank you for your compliments ๐
Terrible Stay
Hotel staff is very rude and unhelpful, bedsheets and blankets were dirty. When asked to provide clean items, hotel staff declined. Was charged highly for very small room with no ac, tv, fan working. Overall terrible stay
Room: AC Triple Occupancy
Royal Residency has replied on Wed Dec 25 16:14:49 IST 2024
Your all complaints were resolved immediately. The TV, AC, Fan were in good condition and working properly, might be you didn't use it. If you had asked for help to the room boy he could have assisted you to operate. The room was the same room you had booked for. This is Triple room and 3 people accomodate comfortabley. Till midnight hotel staff were serving you by providing extra foot mats so I think they must not be unhelpful.. Any way thank you for your comments. ๐
Good Stay
Good for staying one day. The location is too good.
Room: AC Twin bed
Royal Residency has replied on Wed Nov 27 17:45:20 IST 2024
Thank you for your compliments ๐
Poor Stay
Very poor quality of everything at this price, let it room, toilet, staffs, service, food provided. Asked additional payment for one litter of water bottle provided in the room.
Room: AC BUDGET DOUBLE
Royal Residency has replied on Mon Aug 19 16:15:27 IST 2024
Thank you for your compliments. You didn't complain regarding Room, Toilet, Staffs, Service and even Food during your 4 days stay. It was actually comfortable stay for you. All your dissatisfaction and rating is finally based on the asking the payment for the bottle of water at check out time. Our hotel policy is to provide a bottle of packaged water in check in time not in every time on your mood demands and unlimitedly. When you have been asked for the payment of extra bottle of water you got angry on staffs.that's it. Any way, thank you for staying with us.
Very average
Very small room. Dishes from outside they give. Location is good. Staff behaviour averagezzzzzzzzzzzzx
Room: AC BUDGET DOUBLE
Royal Residency has replied on Fri May 24 23:46:52 IST 2024
Thank you for your compliments and valuable suggestions. We have allocated you the room you have booked for. We have many types of room that may cost higher with more facilities. You had choosen the budget room with low cost with the limited facilities. Any way thank you very much. ๐
Bad Service
My Experience was not so good..the AC was not working properly and the food we have ordered was brought from outside stalls and the taste was very badโฆThey took 1 hours just to serve a tea.
Room: AC BUDGET DOUBLE
Royal Residency has replied on Fri May 24 23:54:53 IST 2024
Thank you for your compliments and valuable suggestions. We already told you that we don't have inhouse restaurant and we have to order from outsource for your room service. You could have ordered from outsource supplier like Sweegy, Zomato and so many others venders as well as per your choice. Any way, thank you ๐
Excellent Stay
The property location is beautiful, on the edge of mountain โฐ๏ธ. View is mesmerizing. It has big common balcony to sit outside in cold with a drink and enjoy the beauty of mountain and city terrain. Hotel services is very good if not top class. Food option are limited but rest is perfect stay for couple or family and friends. 5 star for sure.
Room: AC BUDGET DOUBLE
Royal Residency has replied on Wed May 15 00:24:16 IST 2024
Thank you for your compliments and valuable suggestions ๐
Average Stay
Hotel was good, silent environment n location was good, rooms were clean n tidy staff were friendly n cooperative. Just 1 thing i dint like is room ac wasn't good, doesn't gives any cool effect to room as this days in hot climate we cannot stay without ac right. Hotel management most looks forward for this ac issues. Otherwise ok ok stayed in this hotel.
Room: AC BUDGET DOUBLE
Royal Residency has replied on Tue May 07 16:43:20 IST 2024
Thank you for your compliment and valuable suggestions ๐
Not clean and ac stops
The bed had hairs on it. The ac was on auto mode and remote was not provided. In the morning it went off and it was so hot. We got sweaty and woke due to it. The tv was not working (not a problem for us but a point which i think should be mentioned. Staffs were polite. But the service received was disappointing.
Room: AC Twin bed
Royal Residency has replied on Tue May 07 16:44:49 IST 2024
Thank you for your compliment and valuable suggestions ๐
Poor Stay
Ac is not working first day of my stay. Make sure that staying not to be horrible
Room: AC Twin bed
Royal Residency has replied on Tue May 07 16:45:26 IST 2024
Thank you for your compliment and valuable suggestions ๐
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