The property is located near Dal Lake and has spacious rooms with heating facilities. The food is great and reasonably priced. However, the staff's behavior is inconsistent, with some being polite and others not. Some guests complained about the lack of toiletries and poor cleanliness. The property's maintenance is also questionable, with broken mirrors and tight washbasin knobs. Some guests were disappointed to find that the property did not have AC, despite it being listed as an amenity. Overall, the property has mixed reviews, with some guests having a comfortable stay while others faced several issues.