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Review Of SAI Leela Residency

Kasturba Road, Matheran | About a minute walk to Matheran Railway Station

    User Rating & Reviews

    • everyone
    • couple
    • family
    2.7
    Average

    12 Ratings

    excellent
    42%
    very good
    0%
    average
    8%
    poor
    8%
    bad
    42%

    Last 10 Customer Ratings (Latest First)

    • 1
    • 1
    • 1
    • 3
    • 1
    • 2
    • 5
    • 5
    • 5
    • 5

    Rating Categories

    • Location3.4
    • Cleanliness3.2
    • Room3.6
    • Value For Money3.3
    • Facilities2.9
    • Hospitality3.2
    icon
    We are using generative AI to show you summarised user review

    Review Summary

    Powered by Myra.AI

    Guests appreciate the friendly staff and clean rooms at the property, along with the tasty food options, both veg and non-veg. The location is considered convenient, being near the railway station, and the property features a big garden with various games. However, there are serious concerns regarding poor management, cleanliness, and lack of coordination.

    1.0

    Horrible stay

    yogesh s.

    Booked for Sai Leela but there is no hotel in Matheran by this name. Room was stinking, bed sheet was stinking, blanket was stinking. When asked to change they didn't have replacement for anything whether blanket, towel or bed sheet. Room was full of insects. So called room boy misbehaved and said "itne paise me jaan loge kya, don't complain me speak to your online booking agent". Most horrible experience. Don't know why they don't provide option of zero rating. Wish to rate below zero.

    Travel Month: Jul 2018

    Room: Deluxe non AC

    1.0

    Worst experience of stay

    anurag s.loyalty-iconcouple

    The pictures shown in the add are wrong. It's not a hotel. It's just a room which a family give on rent. Had worst experience there. Bathroom doesn't have hot water no ventilation. The dustbin was not cleaned after last stay and the blanket had hole in it . Don't ever stay in this place.

    Travel Month: Apr 2018

    Room: Deluxe non AC

    3.0

    Service was not good

    ganesh.couple

    If you face any problem there is no one locally to attend you need to call than person visit. AC was not working got resolved after 3-4 hours and next day morning AC has been shutdown by owner.

    Travel Month: Apr 2017

    Room: Ac Family Room

    1.0

    Never book this hotel

    sourabh.family

    Never book this hotel worst experience The facilities were poor and no staff or attendant to attend to any of our need, the phone number given on the website belongs to a third person who gives fake advice and suggestion.

    Travel Month: Apr 2017

    Room: Ac Family Room

    2.0

    The contact number of the

    pratik.couple

    The number and the name given by MMT was not recognized and even I was having my the Code and the Hotel name and everything in email as well as Hardcopy but they did not allow me and said I will have to make them. Contact the person which took 4 to 5 hrs and then the room was allotted to me .. Rooms were good and location as well but its was just coordination that was missing ...

    Travel Month: Feb 2017 (3-Night Stay)

    Room: Non Ac Deluxe

    5.0

    Awesome experience in this room, Great

    kishor.couple

    Awesome experience in this room, Great service and food is good, near to Matheran station ... Staff management is very much friendly. As compare to other hotel .. But toy train is not working .. But. Great experience in this hotel

    Travel Month: Apr 2017

    Room: Non Ac Family Room

    5.0

    Clean Hotel and supported hotel staff

    ajay b.family

    It had big garden with many games. Food was good and both veg non veg options were available... I would recommend this to all visitors nice experience... Rooms were clean and hotel staff was supported...

    Travel Month: Mar 2017

    Room: Ac Family Room

    5.0

    Excellent

    ravina r.couple

    This journey was one of my coolest journeys with my family and friends. The hotel was very impressive and was near railway station. Rooms were very clean and staff was supportive. Food was also very tasty. Nice experience.

    Travel Month: Mar 2017

    Room: Ac Family Room

    5.0

    Good

    kapil k.couple

    This was good trip with family and friends. Hotel was good and was near railway station. Rooms were clean and hotel staff was supportive. It had big garden with many games. Food was good. I would recommended this to all visitors. Nice experience.

    Travel Month: Mar 2017

    Room: Ac Family Room

    5.0

    Good

    raju h.couple

    This was good trip with family and friends. Hotel was good and was near railway station. Rooms were clean and hotel staff was supportive. It had big garden with many games. Food was good. Nice Experience

    Travel Month: Mar 2017

    Room: Ac Family Room

    1.0

    Worst experience ever

    aaliya s.couple

    Didn't able to find the hotel only complete waste of money all my money got waste contact num given in the profile of hotel ia wrong worst experience ever... Complete waste of money time and energy i'll recommend not to book this hotel.

    Travel Month: Jan 2017

    Room: Non Ac Deluxe

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