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Industrial Area, Jaisalmer
618 Ratings, 339 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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This property in Jaisalmer gets appreciated for its friendly and cooperative staff, which makes guests feel welcomed. Many enjoy the spacious and clean rooms, beautiful garden, and nice ambiance, perfect for relaxation. Guests also appreciate the tasty food, especially local cuisine. Some noted that the property is well-maintained and suitable for a peaceful getaway, although a few mentioned the need for better cleanliness in bathrooms.
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Good Stay
The ambience is good at hotel but we faced some issues in washroom due to water leakages but it sorted out overall the stay is good
Room: Superior Room - 1 Double Bed 24SQM Free WiFi Shower
excellent hotel to stay
Good hotel to stay ....nice staff good food
Room: Deluxe Room - 2 Single Beds 30SQM Free WiFi Shower
Sairafort Sarovar Portico has replied on Sat Aug 30 20:22:38 IST 2025
Dear Mr Sharma, Glad you enjoyed your stay and our cuisine! We're looking forward to your next visit. Regards, Noor Mohd Khan
good hotel for family
Very good hotel....good hospitality.staff is very cooperative....food is really awesome
Room: Deluxe Room - 2 Single Beds 30SQM Free WiFi Shower
Sairafort Sarovar Portico has replied on Sat Aug 30 20:22:48 IST 2025
Dear Rahul Sharma, We're thrilled to hear you enjoyed your stay! Excited to welcome you back soon. Regards, Noor Mohd Khan
Average Stay
The place was pretty and the staff was also readily available but they were a little confused at times
Room: Superior Room - 1 Double Bed 24SQM Free WiFi Shower
Sairafort Sarovar Portico has replied on Thu Aug 07 02:19:47 IST 2025
Dear Mr Nikhil Gupta, Appreciate your feedback! Working on better staff coordination to enhance your experience. Regards, Noor Mohd Khan
Good Stay
washroom is not clean room cleaning is norma washroom is not clean room cleaning is normal
Room: Superior Room - 1 Double Bed 24SQM Free WiFi Shower
Sairafort Sarovar Portico has replied on Thu Aug 07 02:19:35 IST 2025
Dear Amit Singh, Apologies for washroom not cleaned as per standard and Understood. Your point about cleanliness, especially in the washroom is duly noted. We will improve. Regards, Noor Mohd Khan
Good Stay
Hotel was good, Clean and hygienic. Staff are also very supportive and service was excellent. Recommend anyone to visit.
Room: Superior Room - 1 Double Bed 24SQM Free WiFi Shower
Sairafort Sarovar Portico has replied on Thu Aug 07 02:19:24 IST 2025
Dear Mr Roshankumar Tandel, Glad to hear that you enjoyed your stay! Your recommendation means a lot to us. Regards, Noor Mohd Khan
Good Stay
nice hotel with friendly staff nice hotel with friendly staff
Room: Deluxe Room - 2 Single Beds 30SQM Free WiFi Shower
Sairafort Sarovar Portico
Dear Mahesh Nautiyal, Glad you enjoyed your stay and found our team warm. We hope to see you again! Regards, Noor Mohd Khan
Good Stay
Went in the off season, had a decent stay
Room: Superior Room - 1 Double Bed 24SQM Free WiFi Shower|Deluxe Room - 2 Single Beds 30SQM Free WiFi Shower
Sairafort Sarovar Portico has replied on Fri Jul 04 23:04:17 IST 2025
Dear Mr Sourabh Pareek, We're really glad to hear that you had a decent stay during the off season. Our goal is to provide exceptional experiences no matter when our guests choose to visit. We'd love to get feedback on what we could do better to turn your decent stay into an unforgettable one. We're always looking for ways to improve, so your suggestions are most welcome. Hope you choose to stay with us again! Regards, Noor Mohd Khan
Poor Stay
The hotel was on renovation and the food was not good
Room: Deluxe Room - 2 Single Beds 30SQM Free WiFi Shower
Sairafort Sarovar Portico has replied on Thu Oct 09 23:05:36 IST 2025
Dear AGYAAANSPIRITUALTALKS, We're dismayed to hear about your experience. We'll enhance our food and finish renovations soon. Regards, Noor Mohd Khan General Manager
Average Stay
Bad smells in room i had to call room service twice but issue was not resolved.
Room: Deluxe Room - 2 Single Beds 30SQM Free WiFi Shower|Superior Room - 1 Double Bed 24SQM Free WiFi Shower
Sairafort Sarovar Portico has replied on Thu Oct 09 23:05:47 IST 2025
Dear Jay Mehta, Acknowledged. Immediate action towards room freshness norms will be taken. Regards, Noor Mohd Khan General Manager
hotel & service not maintained
budget hotel are also better than this. Zero star for this.
Room: Superior Room - 1 Double Bed 24SQM Free WiFi Shower
Sairafort Sarovar Portico has replied on Thu Jun 26 23:55:49 IST 2025
Dear Vikash Kshatriya, We regret to hear about your disappointment. We'll strive to make improvements. Regards, Noor Mohd Khan
Good Stay
room is good and food is fine swimming pool is also good
Room: Superior Room - 1 Double Bed 24SQM Free WiFi Shower
Sairafort Sarovar Portico has replied on Thu Oct 09 23:06:02 IST 2025
Dear nirav chhadwa, Glad you enjoyed the room, food and pool! Your feedback means a lot to us. Regards, Noor Mohd Khan General Manager
Good choice for stay
Overall great experience in all parameters food service was good staff nice rooms all are ok to stay
Room: Superior Room - 1 Double Bed 24SQM Free WiFi Shower
Sairafort Sarovar Portico has replied on Fri Apr 11 09:31:07 IST 2025
Dear Mr Qureshi, We're thrilled you enjoyed your stay! Your positive comments drive us to enhance our service. Regards, Noor Mohammed Khan
Poor Stay
coupleWe stayed here for 4 days and it was a very bad experience. The cost of the room doesn't justify the hospitality at all. I'm stunned as to how MakeMyTrip can call it a 5 star hotel. I've lived in better homestays than this. This was the worst hotel I stayed during my 11 day Rajasthan trip. 1. The Room was very small with a very tiny window that did not match MakeMyTrip description photos. 2. Breakfast buffet was pathetic, both in variety and quality. The taste was not good, and some items felt stale. They had the same breakfast menu everyday. 3. There is no lift in the hotel(!) 4. You'd need multiple calls to the front desk everyday for small things. Never during room cleaning were we provided with napkins - always had to ask for them explicitly. During one room cleaning session, a new bed cover was put which was still DAMP! They did change them when I brought it up, but something like this shouldn't happen in the first place. 5. Wifi speeds are very slow. 6. None of the channels in the tv worked, again had to call front desk to get it fixed. You'd need to follow up for these things also 7. Room service food is bad. You'd order vegetable maggi, and they'd give you a plain one while still charging for vegetable maggi. White sauce pasta tasted like raw milk 8. Washroom is very cramped. There are hard water stains and a weird smell is always present in the washroom All in all, I'd suggest researching for a better hotel. This one charges a premium while not delivering even the basic standards.
Room: Superior Room - 1 Double Bed 24SQM Free WiFi Shower
Sairafort Sarovar Portico has replied on Thu Feb 27 21:21:15 IST 2025
Dear Ms Sheth, We genuinely value your feedback and truly regret hearing about your unsatisfactory experience during your stay. It's troubling to learn of the inconsistencies you faced with the room size, breakfast variety, and the lack of adequate amenities as per our listed description on MakeMyTrip. We acknowledge the importance of accurate portrayal of our services and deeply regret that we fell short of your expectations. We also understand how frustrating it must have been for you to experience slow WiFi speeds, unresponsive TV channels, and to have repeated interactions with the front desk. Regarding the food criticism, we typically pride ourselves on our culinary offerings, but it seems we did not hit the mark during your visit. We will surely revisit our menu and address quality control concerns with the kitchen staff. Additionally, concerns about cleanliness, particularly in bathrooms are taken very seriously, and we'll implement a thorough investigation regarding the bizarre smell described. We are continually working to improve our guests' satisfaction, and your feedback has indicated areas where immediate improvement is necessary. We hope you give us the chance to host you again in the future, to prove our true commitment to excellence. Your next visit will surely justify the premium feel and ensure you receive the quality service you expect from us. Regards, Noor Mohd Khan
"Extremely Disappointing Stay – Unacceptable Food, Hygiene, Hot Water isu
familyI stayed at this supposed 5-star hotel recently, and it was an absolute disappointment. The food was incredibly tasteless and bland, far from what you would expect from a hotel of this caliber. To make matters worse, the towels in the room were visibly dirty, with stains that should never be seen in a luxury establishment. On top of all that, there was no hot water in the bathroom, which made the experience even worse. This hotel has failed to live up to any of its promises and I won’t be returning. Certainly not worth the price!
Room: Superior Room - 1 Double Bed 24SQM Free WiFi Shower
Sairafort Sarovar Portico has replied on Thu Oct 09 23:06:13 IST 2025
Dear shobh singh Bhati, Understood. Your feedback is of great importance to us and we've noted your issues for rectification. Regards, Noor Mohd Khan General Manager
Poor Stay
Restaurant staff was not polite. The attitude towards guest was unpleasant. Food was good but lacked the variety
Room: Deluxe Room - 2 Single Beds 30SQM Free WiFi Shower
Sairafort Sarovar Portico has replied on Tue Feb 11 00:26:44 IST 2025
Dear Mr Desai, We sincerely appreciate you taking the time to share your feedback with us. It's disheartening to learn that your experience with our staff didn't meet your expectations. We hold ourselves to a high standard of hospitality and it's clear we fell short during your visit. We're meticulously reviewing your comments and will take immediate action to ensure our staff's attitude mirrors the top-notch service that we aim to deliver. We completely understand that service is just as important as the quality of food, if not more. On a brighter note, we're glad you enjoyed the taste of our food. However, we regret that you found our menu offerings to be limited. We constantly re-evaluate our menu offerings and your feedback is invaluable in this process. We will strive to offer more variety in the future. Once again, we're grateful for your honest feedback and do hope you will give us another opportunity to show you the true level of service and variety we're committed to delivering. We believe that we can exceed your expectations in the future. Regards, Noor Mohd Khan
Good Stay
Property is very nice and well maintained. Hotel staff is very polite and helpful. Had a very pleasant stay.
Room: Superior Room - 1 Double Bed 24SQM Free WiFi Shower
Sairafort Sarovar Portico has replied on Wed Jan 29 15:01:26 IST 2025
Dear Mr Sameer Pawar, We're entirely delighted to read your positive review about our property and our staff. It brightens our day to hear that our well-maintained property and courteous team could contribute to a pleasurable stay for you. It is this sort of feedback that motivates our team to work even harder towards creating memorable experiences for each and every one of our guests. We are hoping your travels bring you our way soon. Regards, Noor Mohd Khan
Jaisalmer hotel resort
coupleLocation good, food tasty, amenities good and service also ok. Cleanliness of rooms was slightly on lower side. Twin beds not for couples
Room: Superior Room - 1 Double Bed 24SQM Free WiFi Shower
Sairafort Sarovar Portico has replied on Wed Jan 08 23:45:51 IST 2025
Dear Mr Jindal, We appreciate your valuable feedback and are glad to hear that you found our location convenient, food tasty, amenities adequate, and service satisfactory. Your comment regarding cleaning is taken seriously as we strive to maintain high standards of cleanliness. Rest assured, we are taking appropriate actions to rectify this and ensure a more thorough cleaning procedure is implemented. As for the beds, our hotel offers a range of room types to suit different guest needs. We regret any inconvenience caused and recommend our guests to specify their preferred bed type at the time of booking to ensure a more comfortable stay. Your experience helps us to improve our offerings, and we look forward to serving you more effectively in the future for a better stay. Regards, Noor Mohd Khan
Good Stay
Experience was good but driver stay was not available so we have to travel to other hotel for driver. Look into this
Room: Superior Room - 1 Double Bed 24SQM Free WiFi Shower
Sairafort Sarovar Portico has replied on Thu Oct 09 23:06:29 IST 2025
Dear Surbhi Tater, We sincerely appreciate your feedback and are glad to hear you had an overall good experience with our services. With regards to the issue of the driver stay not being available, your concern has been noted and your experience shared with our management team. We continuously strive to enhance our customer experience and therefore such feedback is crucial to us. We do understand the inconvenience this may have caused and assure you that we are earnestly addressing this to prevent such occurrences in the future. We value you as our customer and thank you once again for bringing this matter to our attention. Regards, Noor Mohd Khan General Manager
Poor Stay
Horrible experience. Pathetic rooms, bad room service. Unavailability of basic amenities like hot and cold water in washroom, clean towels, etc. Only thing worth mentioning is the food, which was somewhat better.
Room: Superior Room - 1 Double Bed 24SQM Free WiFi Shower
Sairafort Sarovar Portico has replied on Mon Oct 14 22:07:46 IST 2024
Dear Mr Chatterjee, We're really sorry to hear about your experience. We take your feedback to heart and it is essential to help us improve. We sincerely apologize for the issues you have raised about the rooms and the unavailability of hot and cold water as well as clean towels. We promise to take immediate action to rectify these issues. We appreciate you highlighting the quality of our food. It comforts us to know we could at least provide a positive culinary experience. We'll work harder on our services to ensure a comprehensive positive experience for you and all of our guests in future. Once again, we recognize and deeply regret the inconvenience you faced and assure you that corrective measures will be taken to prevent such instances in future. Regards, Noor Mohd Khan
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