The most awful experience- the rudest and most high handed manager (Shiv) and bad facilities. Do not stay here. On reaching the property, the manager actually threatened that we should cancel our online booking and take the refund from Makemytrip and then transfer the money directly to his bank account else he would not let us "enter the rooms". He tried to instead send us to an even worse property "Aranyak Jungle Camp" (which looked like staff quarters) at the same price even though we had booked and already paid for Kanha pride. All this drama post 8 pm in the old winter after we had a 7 hour car journey with senior citizens travelling with us and despite an email confirmation and payment already having been made in advance to makemytrip. We fought it and got our rooms in Kanha pride but it really wasn't worth it in the least. Toilets were dirty, water clogging, no hot water, badly maintained rooms, no heating, facilities not matching description on the website, thoroughly unprofessional staff. You would rather cancel your trip than stay here..