I stayed here for 3 days (20th–23rd) and this has been one of the worst hotel experiences ever. Please don’t go by the pictures online – they are misleading wide-angle photos.
• Rooms: Extremely tiny, cramped, and not as shown in the photos. Even after upgrading to a “spacious” room, we only got a queen-size bed with a useless dining table dumped at the entrance. The rooms are uncomfortable and poorly maintained.
• Washrooms: Dirty and unhygienic. Jet sprays don’t work, no toilet paper provided, and the solar-based hot water system is a joke – some days you get hot water, most days you don’t, even on sunny days. Be prepared to shower in freezing cold water.
• Basic Services:
• Housekeeping is practically non-existent. In 3 days, our room wasn’t serviced properly even once.
• We paid for AC but it barely worked.
• Tata Sky worked only for the first day; after that, their subscription had expired, and staff kept giving excuses without fixing it.
• Swimming Pool: The pool is extremely unsafe and not child-friendly at all. The entire pool is 5.9 ft deep with only a tiny 3.5 ft section. I’m 5.9 myself and almost drowned. Calling it “family-friendly” is misleading and dangerous.
• Staff & Management: Completely unhelpful. They make excuses rather than fixing problems.
In short – dirty rooms, pathetic service, broken facilities, unsafe pool, and false promises. The only thing this resort will give you is regret.
👉 Save your money, your time, and your vacation mood – do NOT book Santa Monica Resorte, Calangute.