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Baner, Pune
276 Ratings, 101 Reviews
Last 10 Customer Ratings (Latest First)
Review Summary
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Guests appreciate the friendly and helpful staff, along with decent service. Rooms are generally spacious and clean, providing a calm atmosphere. The property is conveniently located near the Mumbai-Pune highway and offers good food options. However, areas needing improvement include cleanliness, consistency in basic amenities, and responsiveness of the staff during busy times.
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The Happy place!
I had a fantastic experience during my stay at this hotel. From the moment I arrived, the staff made me feel genuinely welcome — especially the receptionist, who was extremely courteous, attentive, and helpful throughout my stay. He handled check-in smoothly and was always ready to assist with a smile, which really set the tone for a pleasant visit. The room was clean, comfortable, and well-equipped with everything I needed. The food was delicious, and the overall atmosphere of the hotel was calm and relaxing. Every small detail reflected great care and professionalism. Highly recommend this hotel for anyone looking for a comfortable stay and top-notch service. I’ll definitely be coming back!
Room: Deluxe Double Room with Balcony
Good Service
Had a pleasant experience at this hotel. The staff provided very nice and helpful service throughout our stay. Rooms were clean and comfortable, and the overall atmosphere was peaceful. A good place to stay for both families and travelers.
Room: Deluxe Twin Rooms with balcony
Serenity By Monarch Baner Pune has replied on Wed Oct 22 16:42:25 IST 2025
Dear Mr. Riken, Namaste! Thank you for your wonderful feedback. We’re delighted to know you had a pleasant stay and appreciated our staff’s service, clean rooms, and peaceful atmosphere. It’s great to hear that you found our hotel suitable for both families and travelers. We look forward to hosting you again soon. Warm Regards, Management- Serenity by Monarch Baner
Good for a pitstop during your travel.
Decent rooms for the price. Good service. Have their own parking as well. Very close to the Mumba Pune highway.
Room: Deluxe Double Room with Balcony
Serenity By Monarch Baner Pune has replied on Fri Sep 26 15:55:58 IST 2025
Dear Mr. Sangram, Namaste! Thank you for your kind review. We're glad to hear you found our rooms reasonably priced and appreciated the service. It's also great to know our convenient location and parking facilities added to your experience. We hope to welcome you again soon. Warm Regards Management- Serenity by Monarch Baner
Good Stay
Short business trip was met by such nice cozy stay at Serenity by Monarch. it was a lovely Short business trip was met by such nice cozy stay at Serenity by Monarch. it was a lovely experience
Room: Deluxe Twin Rooms with balcony
Serenity By Monarch Baner Pune has replied on Thu Aug 28 16:55:22 IST 2025
Dear Mr. Modi, Namaste! Thank you for sharing your experience. We’re glad your short business trip was made comfortable and cozy with us at Serenity by Monarch. Happy to know you had a lovely stay, and we look forward to hosting you again soon. Warm Regards, Management- Serenity by Monarch Baner
bad experience
room ,lift, balcony, pillow everything was ....... you can fill any bad words as per your convenience room ,lift, balcony, pillow everything was ....... you can fill any bad words as per your convenience.
Room: Deluxe Twin Rooms with balcony
Serenity By Monarch Baner Pune has replied on Fri Aug 22 12:27:43 IST 2025
Dear Mr. Kumar, Namaste! We sincerely regret to learn that your experience with us did not meet your expectations. We take such feedback very seriously and assure you that necessary steps are being taken to look into the concerns you have raised regarding the room, lift, balcony, and amenities. Our team is committed to improving these areas to ensure a much better experience for our future guests. We hope you will give us another chance to serve you better. Warm Regards, Management- Serenity by Monarch Baner
Best for Transit Travellers
It was great experience of stay but specifically food quality has awesome. For transit traveller they have good rooms with basic amenities.
Room: Deluxe Twin Rooms with balcony
Serenity By Monarch Baner Pune
Dear Ms. More, Namaste! Thank you for your kind words. We're delighted to know you had a great stay and especially enjoyed the food quality. It’s also wonderful to hear that our rooms and amenities met your expectations as a transit traveler. We look forward to welcoming you again for another comfortable and satisfying experience. Warm Regards, Management – Serenity by Monarch Baner
Above Average
Location was good Food I didn't try Amenities and services were good A neat and clean room and toilet Location was good Food I didn't try Amenities and services were good A neat and clean room and toilet
Room: Deluxe Double Room with Balcony
Serenity By Monarch Baner Pune has replied on Mon Jul 28 17:07:01 IST 2025
Dear Mr. Anshul, Namaste! Thank you for your feedback. We're happy to know you were satisfied with the location, cleanliness, and amenities. We hope you'll try the food on your next visit. Warm Regards, Management- Serenity by Monarch, Baner
Poor Stay
Extremely dissatisfied with the hotel service — guests were treated poorly, and the dinner cost was not refunded despite the service not being provided.
Room: Deluxe Twin Rooms with balcony
Serenity By Monarch Baner Pune has replied on Mon Jul 28 17:08:56 IST 2025
Dear Mr. Borse, Namaste! We're truly sorry to hear about your experience. This is not the level of service we aim to provide. Your concerns are being taken seriously and will be looked into on priority. We regret the inconvenience caused and appreciate you bringing it to our notice. Warm Regards, Management- Serenity by Monarch Baner
Poor Stay
The room quality was not good and the utility provided in the washroom was also bad. Even it was asked in the hotel to change the room but it didn't happened.
Room: Deluxe Twin Rooms with balcony
Serenity By Monarch Baner Pune has replied on Mon Jul 28 17:11:07 IST 2025
Dear Mr. Argal, Namaste! We sincerely apologize for the inconvenience caused during your stay. Your concerns have been noted and will be addressed with the team to avoid such issues in the future. Thank you for bringing this to our attention. Warm Regards, Management- Serenity by Monarch Baner
Good service
Good service, nice area ,Great food - nice amenities.
Room: Deluxe Double Room with Balcony
Serenity By Monarch Baner Pune has replied on Tue Jul 15 23:37:57 IST 2025
Dear Mr. Pratik, Namaste! Thank you for your wonderful feedback. We're delighted to know you enjoyed our service, location, food, and amenities. We truly appreciate your support and look forward to welcoming you again soon! Best Regards, Management- Serenity by Monarch, Baner
Average Stay
Room was not properly clean, toilet seat was broken, balcony door was broken, the property is way too overpriced for the current condition
Room: Deluxe Double Room with Balcony
Serenity By Monarch Baner Pune has replied on Tue Dec 31 15:01:12 IST 2024
Dear Mr. Sarthak Saxena, Namaste! Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. It’s clear that we fell short of providing the level of service and quality you expected, and for that, we are truly sorry. We take cleanliness and maintenance very seriously, and we regret that your room was not up to standard. Please rest assured that we have shared your concerns regarding the broken toilet seat and balcony door with our maintenance team, and we will take immediate action to address these issues. We also understand your concerns regarding the value for money and will be reviewing our pricing to ensure that it aligns with the condition of the property. Your feedback is important to us, and we will use it to make necessary improvements. We genuinely appreciate you bringing these matters to our attention, and we hope you’ll consider giving us another opportunity to provide you with a much better experience in the future. Warm regards, Management - Serenity By Monarch Baner Pune
Good Stay
stay was nice, nice b/f, but room tv was not working, the response was not good. 👍
Room: Deluxe Twin Rooms with balcony
Serenity By Monarch Baner Pune has replied on Tue Dec 31 14:59:46 IST 2024
Dear Mr. Vishwanath, Namaste! Thank you for taking the time to share your feedback. We’re delighted to hear that you had a pleasant stay overall and enjoyed the breakfast. However, we apologize for the inconvenience you experienced with the TV in your room and the lack of prompt response. This is certainly not the standard of service we strive to provide, and we will address this issue with our team to ensure more timely resolutions in the future. We truly appreciate your comments, and we hope to welcome you back for a more seamless experience next time. Warm regards, Management - Serenity By Monarch Baner Pune
Good Stay
It was an average experience as we were pure booked, but our room wasn't ready until we arrived. Rest was good
Room: Deluxe Double Room with Balcony
Serenity By Monarch Baner Pune has replied on Tue Dec 31 14:57:26 IST 2024
Dear Mr. Sanket Soni, Namaste! Thank you for sharing your feedback. We’re glad to hear that, overall, your experience was positive and that you found the rest of your stay enjoyable. We sincerely apologize for the delay in preparing your room upon arrival. We understand how frustrating this can be, especially after a long day of travel. Please rest assured that we are reviewing our check-in processes to ensure this doesn’t happen in the future. We truly appreciate your understanding, and we hope to welcome you back for a smoother experience on your next visit. Thank you once again for your valuable feedback. Warm regards, Management - Serenity By Monarch Baner Pune
Poor Stay
Location is not good and room in photo look good but actual is not good its is very bad at this price point
Room: Deluxe Twin Rooms with balcony
Serenity By Monarch Baner Pune has replied on Tue Dec 31 14:55:53 IST 2024
Dear Mr. Vikas Jain, Namaste! Thank you for sharing your feedback. We’re sorry to hear that your stay did not meet your expectations, particularly regarding the location and the room quality. We understand that the photos may not have reflected the room as you had anticipated, and we sincerely apologize for any disappointment this caused. We always aim to provide an honest representation of our rooms and facilities, and we’ll review our marketing materials to ensure they better align with the actual guest experience. Regarding the location, we understand that it may not have been ideal for your needs, and we appreciate your perspective. We strive to provide the best value possible at the price point, and your feedback will help us assess how we can improve the guest experience. We hope you’ll consider giving us another chance in the future, and we truly appreciate your constructive criticism as it helps us enhance our services. Warm regards, Management - Serenity By Monarch Baner Pune
Unclean, not maintained, worst hotel experience
The hotel was not clean at all, there were spitting stains in the lift, spider webs in the rooms. Also, even outside area of the hotel was smelling so bad that you will not be able to enter. I asked staff multiple times that is my room ready, he said yes. But when i entered the room it was not clean, no towels, no kettle, ac remote was missing. Even other rooms were available he was not ready to change my room until i said him to cancel my booking.
Room: Deluxe Twin Rooms with balcony
Serenity By Monarch Baner Pune has replied on Tue Dec 31 14:54:42 IST 2024
Dear Guest, Namaste! Thank you for taking the time to share your feedback with us. We are deeply sorry to hear that your experience did not meet your expectations, and we sincerely apologize for the issues you encountered during your stay. Cleanliness and guest satisfaction are top priorities for us, and we regret that the condition of the hotel, including the lift and your room, was not up to standard. Your comments regarding the unpleasant odor in the hotel and the condition of the room have been taken seriously, and we will immediately investigate these concerns with our housekeeping and maintenance teams to ensure that such issues do not occur again. We also sincerely apologize for the inconvenience caused by the missing amenities such as towels, kettle, and the AC remote. This is certainly not the level of service we aim to provide, and we will take immediate action to ensure that these oversights are addressed. We understand your frustration with the initial response from our staff and will be reinforcing training to ensure that our team responds more effectively and efficiently to guests’ needs in the future. We truly value your feedback, and we are committed to improving our services. We hope you will give us another opportunity to provide you with a much better experience in the future. Thank you again for your review. Warm regards, Management - Serenity By Monarch Baner Pune
Terrible Stay
Bed sheet was not clean, ac was not working, room service was very poor
Room: Deluxe Double Room with Balcony
Serenity By Monarch Baner Pune has replied on Mon Oct 28 12:46:06 IST 2024
Dear Guest, Namaste We sincerely apologize for the issues you encountered during your stay. Cleanliness, proper functioning of amenities, and quality room service are our priorities, and we regret that we fell short in these areas. Your feedback is important to us, and we will address these concerns with our team to ensure improvements. Thank you for bringing this to our attention. Warm Regards, Management - Serenity By Monarch Baner Pune
Poor Stay
businessBooked through mmt, very bad hotel. Room size was good. But, very poor furniture, only one bed. No proper sitting arrangement. Tv not working. Toiletries not available.
Room: Deluxe Twin Rooms with balcony
Serenity By Monarch Baner Pune has replied on Thu Oct 10 16:05:01 IST 2024
Dear Guest, Namaste! Thank you for sharing your feedback with us. We are sorry to hear that your experience did not meet your expectations. We apologize for any inconvenience that you encountered. Your feedback is valuable to us, and we will address these concerns with our team to ensure that we improve in these areas. We look forward to welcome you again. Warm Regards, Management- Serenity By Monarch, Baner
Average Stay
Nonac room were provided however i have booked ac room
Room: Deluxe Twin Rooms with balcony
Serenity By Monarch Baner Pune has replied on Tue Aug 20 16:53:24 IST 2024
Dear Guest, Namaste! We thank you for taking the time to share your valuable feedback. We hope we could meet your expectations and look forward to welcoming you soon again. Warm Regards, Management - Serenity By Monarch Baner Pune
Excellent Stay
Stay was value for money. We give full marks for cleanliness and food. Staff was quite cordial and helpful.
Room: Deluxe Twin Rooms with balcony
Serenity By Monarch Baner Pune has replied on Tue Aug 20 16:55:29 IST 2024
Dear Guest, Namaste! We thank you for taking the time to share your valuable feedback. We're delighted to hear that you found the rooms clean, good food and cordial staff. We hope we could meet your expectations and look forward to welcoming you soon again. Warm Regards, Management -Serenity By Monarch Baner Pune
Average Stay
Room size was good, but house keeping is not good.
Room: Deluxe Twin Rooms with balcony
Serenity By Monarch Baner Pune has replied on Tue Aug 20 16:53:36 IST 2024
Dear Guest, Namaste! We thank you for taking the time to share your valuable feedback. We hope we could meet your expectations and look forward to welcoming you soon again. Warm Regards, Management - Serenity By Monarch Baner Pune
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