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Review Of Shantis Hotel Surbhi0123401234

Central Mahabaleshwar, Mahabaleshwar | 4 minutes walk to Mahabaleshwar ST Station

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.8
    Very Good

    281 Ratings, 178 Reviews

    excellent
    33%
    very good
    31%
    average
    22%
    poor
    6%
    bad
    7%

    Last 10 Customer Ratings (Latest First)

    • 1
    • 4
    • 4
    • 5
    • 4
    • 4
    • 3
    • 3
    • 4
    • 3

    Rating Categories

    • Location4.0
    • Cleanliness3.9
    • Room3.9
    • Food3.5
    • Hospitality4.0
    • Value For Money3.9
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    We are using generative AI to show you summarised user review

    Review Summary

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    The property is well-appreciated for its friendly and helpful staff, along with its prime location close to the main market, making shopping easy. Guests have enjoyed clean rooms, prompt service, and decent food options available from nearby restaurants. Many appreciate the cleanliness and hygiene measures taken, making it a suitable option for families.

    Sort by:

    Positive first
    4.0

    Nice hotel in the heart of the market

    omkar g.family

    Stay was overall pleasant with nice hospitality. Few things were unavailable like soap. Set top box. Tv remote but immediately provided once informed. Telephone wasn't working. Over all good experience

    Travel Month: Jun 2024

    Room: Superior Room

    2.0

    Poor experience.

    sachin d.family

    Basic services like toilet paper, toilet sleeper, towels are not available. Cleaning is not up to mark

    Travel Month: Dec 2023

    Room: Deluxe Room

    1.0

    Not good

    nilesh r.family

    Room not clean. Garden restaurants was not there. No indoor indoor activity available there. Towels is very old. Fungus in pillow as well as in rooms.

    Travel Month: Dec 2023

    Room: Deluxe Room

    • user photos
    • user photos
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    • user photos
    • user photos
    4.0

    Good Stay

    deepan d.family

    Property location is near to the market so it was good. As far as food is concerned, there was no restaurant in the hotel. Restaurant was under construction. Ya they would bring food and deliver to your room from other hotels nearby. Play room was under construction but they arranged for a carom in the 1st floor package. Hotel managers were humble.

    Travel Month: Nov 2023 (3-Night Stay)

    Room: Deluxe Room

    5.0

    Excellent Stay

    kedar d.loyalty-icon

    It was a very excellent stay there. The staff was very humble and their service was prompt. The rooms were clean. The hotel is near main market. Overall an outstanding experience. Thank you mm t

    Travel Month: Nov 2023

    Room: Deluxe Room

    5.0

    Best place near market

    mohammed b.loyalty-iconcouple

    Good staff behaved room was clean ac is working good and tv also good 24 hours hot water good service

    Travel Month: Nov 2023

    Room: Deluxe Room

    2.0

    Poor Stay

    mohit g.couple

    Worst property. Very poor service no drinking water available in room, no coffee kettle, no dental kit, even intercom is not working. I suggest

    Travel Month: Nov 2023

    Room: Deluxe Room

    2.0

    Mahabalesh trip

    umesh b.family

    Hotel has poor service, room condition is very bad, ac is not working, no toiletries, nobody at reception to listen

    Travel Month: Sep 2023

    Room: Deluxe Room

    3.0

    Average Rating Hotel

    sujay g.couple

    This hotel is in a great location with affordable room rent. The hotel is Very close to Mahabaleshwar Market and Mahabaleshwar Taxi Stand. Important Points are No Kitchen Available in Hotel & Also Phone wasn't working. Wall was leaked.

    Travel Month: Aug 2023

    Room: Superior Room

    1.0

    Terrible Stay

    manoj d.couple

    Worst hotel ive stayed in. No safety deposit boxes in rooms. - hot water constantly running out. - no ventilation in bathroom (no window or extractor fan) leaving the bathroom misty after taking a shower and leaving it smelly after using the loo. - virtually no cooking utensils, making a basic task such as hard boiling an egg extremely difficult. No sponge to clean any dishes

    Travel Month: Aug 2023

    Room: Deluxe Room

    3.0

    Overall experience

    gautam g.loyalty-iconfamily

    Rooms that they give for 4 people are very small though they call it super deluxe however overall experience was good and the staff behaviour was also good

    Travel Month: Aug 2023

    Room: Super Deluxe Room

    4.0

    Nice rooms

    raman j.couple

    Rooms are good, staff are so gentle and polite. It was a nice experience. Wifi range is very low in hotel. Rooms are big. . .

    Travel Month: Aug 2023

    Room: Royal Family Room

    1.0

    Good location, room not clean, overpriced for the amenities

    ankit a.loyalty-iconcouple

    Room was not clean, no food option in hotel, hotel water not working, no working cupboard, no ventilation

    Travel Month: Aug 2023

    Room: Super Deluxe Room

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    3.0

    Average hotel

    abhishek j.family

    Location is good. Rooms were clean, staff is good, just rooms were little bit old. And there is no view at all. You can't open windows.

    Travel Month: Jul 2023

    Room: Deluxe Room

    4.0

    Good Stay

    yogesh k.loyalty-icon

    Stay was good. Rooms are neat and clean. Location is near to main market. Staff is co-operative.

    Travel Month: Jul 2023

    Room: Deluxe Room

    4.0

    Excellent

    sanjeev p.family

    Service is very good, and prompt response i like the staying here. I will suggest others about this ok

    Travel Month: Jul 2023

    Room: Deluxe Room

    1.0

    Absolutely pathetic

    ashish d.family

    Rooms are extremely substandard. So much so, we did not stay despite having a non refundable booking.

    Travel Month: May 2023

    Room: Super Deluxe Room

    3.0

    My stay at mahabaleshwar hotel booked through makemytrip

    wilson.family

    Bathroom clothes stand/rod was missing, tap handle was coming off when we on hot water. Parking facility was not in the hotel but in nearby open ground. But hotel staff were good.

    Travel Month: May 2023 (3-Night Stay)

    Room: Deluxe Room

    2.0

    Poor Stay

    dhiraj s.

    They did not provide water bottles. I stayed for 2 days. They did not changed the sheets also. I payed 5500/night. At least these things i expect.

    Travel Month: Apr 2023

    Room: Deluxe Room

    3.0

    Average Stay

    abhijeet g.loyalty-icon

    Location is good considering it is in main market. Rooms are average as size is small for 3 people. Breakfast could be better. After paying 5500 rs for accommodation i was expecting good breakfast. Service by staff was good.

    Travel Month: Apr 2023

    Room: Deluxe Room

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