Review Of Sobralia Casino Resort & Spa, Namchi

Sobralia Casino Resort & Spa, Namchi has replied on Sun Oct 27 07:19:53 IST 2024

Dear Janardan Mondal, Thank you for your feedback on your recent stay at Sobralia Hotel. We're delighted to hear that you enjoyed our staff's service. Your satisfaction is our top priority, and we strive to provide exceptional experiences for all our guests. We're sorry to hear that the food did not meet your expectations. Your feedback is valuable to us, and we will use it to improve our culinary offerings. We will take immediate steps to address the issues you've raised and ensure that our guests enjoy a memorable dining experience. We hope to have the opportunity to welcome you back in the future and provide you with a truly exceptional stay.

Sobralia Casino Resort & Spa, Namchi has replied on Sun Oct 27 07:22:11 IST 2024

Dear Riazul, Thank you for your kind words about Sobralia Hotel. We're thrilled to hear that you had a fantastic stay and appreciated the courtesy of our staff. It's great to know that Mr. Singh and the restaurant team made your dining experience enjoyable. We apologize for the inconvenience caused by the non-operational gym and play area, as well as the limited gaming options at the casino. We're continuously working to improve our facilities and services to provide the best possible experience for our guests. We hope to have the opportunity to welcome you back in the future and provide you with a truly exceptional stay

Sobralia Casino Resort & Spa, Namchi has replied on Sun Oct 27 07:24:05 IST 2024

Dear Nij, Thank you for your feedback. We're glad to hear that you had a positive overall experience, and that Mr. Ketan and Mr. Amrit were helpful in arranging your stay and transportation. We appreciate your suggestion regarding the food options. We're always looking for ways to improve our offerings and will take your feedback into consideration. We hope to have the opportunity to welcome you back to Sobralia Hotel in the future and provide you with an even better experience.

Sobralia Casino Resort & Spa, Namchi has replied on Sun Oct 27 07:26:09 IST 2024

Dear Preity, Thank you for taking the time to share your feedback about your stay at Sobralia Casino Resort & Spa. We appreciate your honesty and value your input. We apologize that your experience did not meet your expectations. Your feedback regarding the availability of amenities and food options is important to us. We are committed to continuously improving our services and facilities to ensure a more comfortable and enjoyable stay for all our guests. We will take immediate steps to address the issues you've raised, including improving the availability of amenities and expanding our food menu. We hope to have the opportunity to welcome you back in the future and provide you with a much better experience.

Sobralia Casino Resort & Spa, Namchi has replied on Sun Oct 27 07:28:58 IST 2024

Dear Aditya, We sincerely apologize for the negative experience you had during your stay at Sobralia Casino Resort & Spa. It's disheartening to hear that you encountered such issues, particularly the uncooperative behavior of the hotel manager and the disturbance caused by the late-night event. We take guest feedback very seriously and will address the concerns you've raised. We will investigate the matter regarding the hotel manager's behavior and take appropriate action to ensure such incidents do not recur. We will also review our event planning to avoid disturbances to our guests in the future. We hope to have the opportunity to welcome you back to Sobralia Casino Resort & Spa in the future and provide you with a much better experience.

Sobralia Casino Resort & Spa, Namchi has replied on Tue Mar 12 13:19:23 IST 2024

Dear Dr.Abhishek, Thank you very much for your kind words! We're thrilled to hear that you had a lovely stay overall and that you enjoyed our delicious food, helpful staff, and great service. Providing a memorable experience for our guests is our top priority, and we're delighted that we could meet your expectations in these regards. We're glad to hear that you found our food to be awesome and that you enjoyed the variety of options available. Additionally, we're pleased that our staff's friendliness and helpfulness enhanced your stay. Ensuring that our guests feel welcome and well taken care of is always our goal. We're here to ensure that every aspect of your stay with us is exceptional. Thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful experience in the future!

Sobralia Casino Resort & Spa, Namchi has replied on Tue Mar 12 13:21:06 IST 2024

Thank you for sharing your feedback with us. We sincerely apologize for any shortcomings you experienced regarding the food quality and service level not meeting your expectations. Your comments regarding these aspects have been duly noted, and we will address them with our team to ensure improvements are made. We're pleased to hear that you found the room to be quite good and that you enjoyed the hotel's area, especially the beautiful view from the swimming pool area. We're also glad to know that our staff's cheerful and polite behavior made a positive impression on you. Please know that your feedback is valuable to us, and we take it seriously as we continuously strive to enhance our guests' experience. We're here to ensure that every aspect of your stay with us meets or exceeds your expectations. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for an improved experience.

Sobralia Casino Resort & Spa, Namchi has replied on Tue Mar 12 13:23:03 IST 2024

Dear Mr.Sanjay, Thank you for your feedback. We're glad to hear that you had a good stay overall and that you found our property to be spacious with all the necessary facilities. We apologize for any inconvenience caused by the old heater in your room; we'll ensure that it's promptly replaced to provide a more comfortable experience for our guests. Your feedback regarding the restaurant's time management and its impact on food quality is duly noted. We understand the importance of efficient service and maintaining food quality, and we'll address this issue with our team to ensure improvements are made. We appreciate your valuable input as it helps us identify areas where we can enhance our guests' experience. We're committed to ensuring that every aspect of your stay with us meets your expectations. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for an improved experience.