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Kaikhali, Kolkata | 2.9 km drive to Netaji Subhash Chandra Bose Airport
375 Ratings, 119 Reviews
Last 10 Customer Ratings (Latest First)
Review Summary
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Guests appreciate the property for its excellent location near the airport, making it convenient for travelers. The cleanliness and warmth of the staff are often highlighted, along with the tasty food and a wide variety of options, especially breakfast. The cozy rooms are well-maintained, and the rooftop area offers a relaxing vibe. Although some mentioned limitations in complementary drink options, overall feedback reflects a pleasant stay.
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Average Stay
Room was ok, i was a solo traveller, but hotel management provided twin bed, which was not so comfortable, breakfast service was very poor and had limited opinions
Room: PREMIUM EXECUTIVE ROOM
SOOT has replied on Mon Nov 03 12:47:24 IST 2025
Dear Sir, Greetings From Hotel SOOT! Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations.We immensely value our association with You.Thank You for Your rating and feedback. We look forward to welcome You again and assure You our best services as always. Regards, A.Chakraborty OTA Executive,Hotel SOOT
Good Stay
Location>> very convenient and functional Food >> Good breakfast for busy Travellers Limited but functional menu for lunch and dinner Alaska carte in pool bar menu good but limited. Wished there were specials and reduced pricing options Amenities >> great znd functional for the business traveler from room service. Gym service, social pool service
Room: EXECUTIVE ROOM
SOOT has replied on Tue Oct 28 13:34:43 IST 2025
Dear Sir, Greetings From Hotel SOOT! Thank you for sharing your kind feedback. We are glad you had an excellent experience and look forward to welcoming you back in the near future. Warm Regards, Anupam Chakraborty, OTA Executive,Hotel SOOT..
Excellent Stay
The stay was very pleasant and good. The staff were very warm and cordial. The food was good and with a wide variety.
Room: EXECUTIVE ROOM
SOOT has replied on Mon Oct 13 14:51:13 IST 2025
Dear Sir, Greetings From Hotel SOOT ! Thank you for sharing your valuable feedback. We are thrilled to know that your experience with us during the stay was wonderful. Thank you for appreciating our services. The team would be delighted to hear that they could make a difference to your stay. We once again thank you whole heartedly for valuable feedback and kind word of appreciation. Looking forward to welcome you back soon. Regards, Anupam Chakraborty, OTA Executive, Hotel SOOT
Excellent Hotel
The location is close to Airport which is very convenient for one night lay-off traveler. The room is clean and cozy, Food is perfect, and top floor open air poolside dinner is relaxing and exciting. The staff were smart, polite and very helpful. Could not ask for more for such an affordable price
Room: PREMIUM EXECUTIVE ROOM
SOOT has replied on Mon Oct 13 14:51:41 IST 2025
Dear Guest, Greetings From Hotel SOOT ! Thank you for sharing your valuable feedback. We are thrilled to know that your experience with us during the stay was wonderful. Thank you for appreciating our services. The team would be delighted to hear that they could make a difference to your stay. We once again thank you whole heartedly for valuable feedback and kind word of appreciation. Looking forward to welcome you back soon. Regards, Anupam Chakraborty, OTA Executive, Hotel SOOT
perfect stay near Airport
I recently stayed at Hotel Soot and had an excellent experience. The rooms were clean, well-maintained, and thoughtfully designed — modern yet cozy. The staff was polite, professional, and always ready to help with a smile. Check-in and check-out were smooth and quick, and the overall ambiance of the property was calm and relaxing. The location is perfect — close to major attractions and easy to reach from the airport. The food was fresh and tasty, and room service was prompt. I really appreciated the attention to detail and the warm hospitality throughout my stay. Overall, Hotel Soot truly made my Kolkata trip memorable. Highly recommended for anyone looking for a comfortable and pleasant stay in the city!
Room: EXECUTIVE ROOM
SOOT has replied on Mon Oct 13 14:51:59 IST 2025
Dear Sir, Greetings From Hotel SOOT ! Thank you for sharing your valuable feedback. We are thrilled to know that your experience with us during the stay was wonderful. Thank you for appreciating our services. The team would be delighted to hear that they could make a difference to your stay. We once again thank you whole heartedly for valuable feedback and kind word of appreciation. Looking forward to welcome you back soon. Regards, Anupam Chakraborty, OTA Executive, Hotel SOOT
Stay
Location is very good and food is very tasty. Only issue is regarding complementary drinks. in case one do not take hard drink, no other option available for you like replacement with Beer or any mocktaiks. the airport service vehicles are very cleaned.
Room: EXECUTIVE ROOM
Good stay
The room was decent, the food was very good. Overall my experience was good. Even you get complementary breakfast and pickup or drop service.
Room: EXECUTIVE ROOM
SOOT has replied on Wed Oct 08 18:14:30 IST 2025
Dear Sir, Greetings From Hotel SOOT ! Thank you for sharing your valuable feedback. We are thrilled to know that your experience with us during the stay was wonderful. Thank you for appreciating our services. The team would be delighted to hear that they could make a difference to your stay. We once again thank you whole heartedly for valuable feedback and kind word of appreciation. Looking forward to welcome you back soon. Regards, Anupam Chakraborty, OTA Executive, Hotel SOOT
Excellent Stay
Though we had a very short stay, we liked the hotel very much for its cleanliness, polite behavior of all the staff, location and food. We will visit it in future also and shall recommend also.
Room: PREMIUM EXECUTIVE ROOM
SOOT has replied on Tue Oct 07 13:42:19 IST 2025
Dear Sir, Greetings From Hotel SOOT ! Thank you for sharing your valuable feedback. We are thrilled to know that your experience with us during the stay was wonderful. Thank you for appreciating our services. The team would be delighted to hear that they could make a difference to your stay. We once again thank you whole heartedly for valuable feedback and kind word of appreciation. Looking forward to welcome you back soon. Regards, Anupam Chakraborty, OTA Executive, Hotel SOOT
Poor as per budget
Price is high according to location and room, you pay more and you get view if u want single bed. Receptionist treat you like their hotel is best and customer never been to good hotel other than their hotel,and they make noise from the morning like railway lm station in corridor ,
Room: EXECUTIVE ROOM
Good
Great stay experience at Soot. Very welcoming Very tasty food at Dinner. The complimentary drinks were good
Room: PREMIUM EXECUTIVE ROOM
SOOT has replied on Sat Oct 04 15:55:45 IST 2025
Dear Guest, Greetings From Hotel SOOT ! Thank you for sharing your valuable feedback. We are thrilled to know that your experience with us during the stay was wonderful. Thank you for appreciating our services. The team would be delighted to hear that they could make a difference to your stay. We once again thank you whole heartedly for valuable feedback and kind word of appreciation. Looking forward to welcome you back soon. Regards, Anupam Chakraborty, OTA Executive, Hotel SOOT
Comfortable Stay with Great Hospitality
I had a pleasant stay at SOOT, Kolkata. The property is located conveniently near the airport, making it very accessible. The rooms were clean, modern, and well-maintained with all basic amenities provided. The staff was polite, helpful, and ensured a smooth check-in and check-out process. Food options were good, especially the breakfast spread which was fresh and tasty. The ambiance of the hotel felt cozy and welcoming, perfect for both short and business stays. Overall, a good value-for-money experience and I would recommend it to travelers visiting Kolkata.
Room: EXECUTIVE ROOM
SOOT has replied on Sat Oct 04 15:56:19 IST 2025
Dear Sir, Greetings From Hotel SOOT ! Thank you for sharing your valuable feedback. We are thrilled to know that your experience with us during the stay was wonderful. Thank you for appreciating our services. The team would be delighted to hear that they could make a difference to your stay. We once again thank you whole heartedly for valuable feedback and kind word of appreciation. Looking forward to welcome you back soon. Regards, Anupam Chakraborty, OTA Executive, Hotel SOOT
Excellent Stay
excellent cleannes friendly staff good location nice welcome drink reasonable food.
Room: EXECUTIVE ROOM
SOOT has replied on Thu Sep 25 13:09:46 IST 2025
Dear Sir, Greetings From Hotel SOOT ! Thank you for sharing your valuable feedback. We are thrilled to know that your experience with us during the stay was wonderful. Thank you for appreciating our services. The team would be delighted to hear that they could make a difference to your stay. We once again thank you whole heartedly for valuable feedback and kind word of appreciation. Looking forward to welcome you back soon. Regards, Anupam Chakraborty, OTA Executive, Hotel SOOT..
Poor Stay
There was no separate smoking room in the hotel and the reception person was speaking very rudely and the extra bed we asked them to provide they said that the sofa is only the extra bed
Room: EXECUTIVE ROOM
SOOT has replied on Thu Sep 25 13:17:03 IST 2025
Dear Sir, Greetings From Hotel SOOT! Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations.We immensely value our association with You.Thank You for Your rating and feedback. We look forward to welcome You again and assure You our best services as always. Regards, A.Chakraborty OTA Executive,Hotel SOOT
Poor Stay
Complimentary items not given to us or not discribe to us
Room: EXECUTIVE ROOM
SOOT
Dear Sir, Greetings From Hotel SOOT! Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations..Kindly drop us an email regarding your complain that which complimentary services was not provided to you.Thank you for your feedback and look forward to welcoming you back. Regards, A.Chakraborty OTA Executive,Hotel SOOT.
poor quality, disgusting service, 3 star standard or even below
property is near airport and they claim to be a 5star but they don't even match a 3 star quality standard. after checkin I was given room no. 601 and even after 2 hours the room ac was not working. the maintenance guys couldn't make things work as well and after much heated arguments they changed my room to 503. they will not even give you adequate no. of toiletries not sure why.
Room: EXECUTIVE ROOM
good
room was good. checkin was smooth. amenities good. the only problem is that they keep asking where you are going everytime you come back to the hotel from somewhere out
Room: EXECUTIVE ROOM
SOOT has replied on Fri Aug 29 13:02:55 IST 2025
Dear Guest, Greetings From Hotel SOOT! Thank you for sharing your kind feedback. We are glad you had an excellent experience and look forward to welcoming you back in the near future. Warm Regards, Anupam Chakraborty, OTA Executive,Hotel SOOT
Average Stay
Check in procedure not seems good . Staff not sure about booking voucher inclusion . Room is good. Rest is ok .
Room: EXECUTIVE ROOM
SOOT has replied on Fri Aug 29 13:16:21 IST 2025
Dear Sir, Greetings From Hotel SOOT! Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations.Thank you for your valuable feedback and look forward to welcoming you back. Regards, Team Hotel SOOT.
Terrible Stay
Ok
Room: PREMIUM EXECUTIVE ROOM
SOOT
Dear Sir, Greetings From Hotel SOOT! Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations..Kindly drop us an email regarding your complain.Thank you for your feedback and look forward to welcoming you back. Regards, A.Chakraborty OTA Executive,Hotel SOOT
Terrible Stay
Not Up to 5-Star Standards • Room space is too small for a 5-star category • Limited amenities: • Swimming pool not functional • Poorly equipped gym • Spa cramped in a 10x10 room • Inconvenient location
Room: EXECUTIVE ROOM
SOOT has replied on Fri Aug 29 13:18:52 IST 2025
Dear Sir, Greetings From Hotel SOOT! Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations.Thank you for your valuable feedback and look forward to welcoming you back. Regards, Team Hotel SOOT!
okay stay
Pros- -Okay staff behaviour -Extra 6 hrs booking was available for half the room tariff on request -Complementary airport transport -Beautiful city view from room esp at night -rooftop bar and pool with amazing vibes -near to airport -yummy breakfast buffet Cons- -Pool was under maintenance which was not informed to the guests neither compensated for I believe —>was a disappointment as we booked the property keeping in mind the pool -Dingy lifts -compact rooms and hallway -Once you come out, the surroundings are very chaotic and congested Rating-3/5 Wont say value for money
Room: PREMIUM EXECUTIVE ROOM
SOOT has replied on Fri Aug 29 13:20:31 IST 2025
Dear Ma'am, Greetings From Hotel SOOT! Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations.Thank you for your valuable feedback and look forward to welcoming you back. Regards, Team Hotel SOOT!
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