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3.5
Very Good
19 User Reviews and 78 Ratings
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Guest Reviews
Excellent Stay
Rated 5.0 by manasa kolasani . Apr 13, 2024
Hotel is situated near to ernakulam junction railway station. Room and washroom were neat and smells good. Small balcony also provided. Staff members are polite and helpful. Worth for money paid.
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Excellent Stay
Rated 5.0 by DS Venkatesh . Jun 18, 2023
The hotel was excellent, staff courteous, neat ambience, fully functional AC, large comfy bed, TV etc. Hotel situated near to Ernakulam Junction Rly Station or Ernakulam South, near to Cochin metro station, bazaar etc. The hotel does not offer restaurant facilities, which is ably compensated by a variety of eateries such as Arya Bhawan, etc.👍👏
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Haunted room 105
Rated 4.0 by Deepika vijayan . Solo Traveller . Jul 28, 2024
Stay was good. Only few things that im not satisfied with. 1) remotes were not working. 2) landline phone was not working. Apart from that i started noticing sounds at night. Idknw if its haunted. In morng it is silent i cant hear any nearby room sounds but somehow i wake-up in middle of night hear sounds like somebody trying to open my door and flushing from inside bathroom. I have no idea. Im hearing this from my second day till i vacated basically 4 nights. Can be nearby rooms but why just night? why not in day time? if its not from rooms i think room no 105 is haunted. Apart from that i had a pleasant stay.
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Good Stay
Rated 4.0 by arun pratap . Solo Traveller . Jul 27, 2024
All good. .
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Nice stay
Rated 4.0 by Jayakiran S . Family Traveller . Jul 16, 2024
Stayed with my family. Well maintained room. Room service is also good. Walkable distance from south metro station.
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Good Stay
Rated 4.0 by Kishore babu . Apr 23, 2024
Absolutely enjoyed stay here for a week, the staff and everyone here are very polite and ready to help you with anything that you need. They give you this friendly/home vibe so i really liked that, there are a lot of things there within walkable distance and zomato or swiggy has no issues delivering there so that's something. One thing i would suggest is to have cupboards with lock or provide locks for the inside rooms as well. I mean it's not an issue but having a place to keep your important items locked gives you a peace of mind since there's only one key provided and that's the main door key. Everything else here is really good, i enjoyed the view and vibe from windows and the balcony as well, the balcony is very relaxing and nice to chill on!
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Good Stay
Rated 4.0 by Anil Saxena . May 23, 2023
Hotel room quality and staff are good. Only fooding option is not available. But still it's ok.
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Did not meet expectations
Rated 3.0 by Divya Mahesh . Business Traveller . Dec 08, 2024
The room and bathroom were small. There was no cupboard or locker facility inside the room. And there was a strong smell of tobacco.
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Amazing services
Rated 3.0 by shehana salim . Business Traveller . Dec 07, 2024
Nice rooms and services budject friendly rooms staffs are good services i re-comment to all hygience
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Average
Rated 3.0 by Harisyam K . Couple Traveller . Jul 07, 2024
Nice service, but the room had a small bed and blankets that were not clean properly.
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Average Stay
Rated 3.0 by K Mohamed Shamil . Apr 19, 2024
The location of the hotel is very convenient. The staff is very friendly and co operative. Hotel is new and clean. The only issue i thought about the hotel was regarding the linen they use. It felt a bit unhygienic and there was cigarettes holes on the bedsheet which is not acceptable.
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Average Stay
Rated 3.0 by Abhishek Tiwari . Feb 27, 2024
It’s was a new hotel so furniture was good, but washroom toiletries were not as per mark nir they had any dustbins in washroom
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Average Stay
Rated 3.0 by Vinodh Kumar . Jul 18, 2023
Pros 1. Room were clean 2. Bed were very good for rest 3. Room ambiance was good cons 1. No lift services, 2. Bathroom are little dark need a maintainance check on electric components. 3. Complementary water bottle for two members were provided with one bottle.
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Average Stay
Rated 3.0 by bose p a . May 27, 2023
Lift hasn't provided. Except that almost good
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Average
Rated 3.0 by Balakrishnan R . Family Traveller . May 08, 2023
Good location but poor facilities. No restaurants in it or nearby.
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Unpleasant
Rated 1.0 by Sreedevi Anand . Couple Traveller . Dec 03, 2024
Very bad service and unclean room, the hotel doesn’t have an elevator. The reception was not helpful at all, the rooms were not cleaned up, there was a power shutdown in the middle of the night.
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Terrible Stay
Rated 1.0 by Ajaz Salim . Family Traveller . May 01, 2024
- very bad attitude from front office staff
they were behaving very rudely on enquiries and can't talk based on our rights as they act as supreme power. -never include breakfast in the check inn
they don't provide buffet breakfast. In the morning they take food orders and arrange food from local shops and the food doesn't have the required quality and taste
-very avg rooms the rooms are of very average quality and don't provide the room for the price -
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Southern Residency has replied on Oct 15, 2024
THANK YOU FOR YOUR FEEDBACK ABOUT YOUR EXPERIENCE AT SOUTHERN RESIDENCY.WE APOLOGIZE FOR INCONVENIENCE YOU EXPERIENCED DUE TO THE BEHAVIOUR FROM THE FRONT OFFICE STAFF, WE TAKE YOUR FEEDBACK SERIOUSLY AND WILL DO NECESSARY. Read more
Terrible Stay
Rated 1.0 by nishanth K . Nov 09, 2023
We vacated the space and checked inn else where. Not worth the money i paid. And not sure why there in no cancellation refund enabled.
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Southern Residency has replied on Oct 15, 2024
THANK YOU FOR TAKING THE TIME TO SHARE YOUR EXPERIENCE.WE ARE SORRY TO HEAR THAT YOUR VISIT WASN'T UPTO YOUR EXPECTATIONS.WE TAKE ALL FEEDBACK SERIOUSLY , WE APPRECIATE YOUR HONEST FEED BACK AND WILL DO THE NECESSARY .WE APOLOGIZED FOR ANY INCONVENIENCE YOU MAY HAVE EXPERIENCE... Read more
Terrible behaviour
Rated 1.0 by Nithun Chakravarthy . Family Traveller . Aug 07, 2023
Terrible behaviour of the staffs there in the hotel. They threaten us to put our luggage out when we weren’t there since they have got a bulk booking. This happened at 10. 30 am and the checkout time is 11am
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Southern Residency has replied on Oct 15, 2024
Thank you for taking the time to share your experience. We're sorry to hear that your visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.
We apologize for any inconvenience or frustration you may have experienced. We wil... Read more