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Mongbol Busty, Kalimpong
601 Ratings, 303 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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Summit Lillium offers a serene stay with breathtaking mountain views, especially from its rooftop dining area. Guests rave about the cleanliness of the spacious rooms and the excellent hospitality provided by the staff, who are friendly and attentive. The property’s location, just away from the bustling city, enhances its peaceful ambiance. However, food options are a bit limited and on the pricier side. Overall, it's perfect for those seeking tranquility and a beautiful natural backdrop.
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Average Stay
Property is not so good, not enough space to hangout. You need to stay only in the room. Room quality is good. Food cost is very high, which is very bad things.
Room: Deluxe Room|Premium Room
Average Stay
Location is slightly away from the main road .. Avail with food option for your room as per my experience as food is way too costly in this hotel, if u want better priced food there is arms courtyard just beside this hotel there food is amazing and reasonable as well.. No lift and u have to climb three floors if u want to go outside... Hill view rooms are very limited it is majorly premium room which is 500 rs more than deluxe room so its better to avail premium room.. only 6 rooms with hill view in 3 floors. Rest all jungle view... Room is spacious but no study table medium sized table available very small table is there where hardly u can keep anything... Matress is very soft so people who don't like soft matress avoid it... Overall ok experience nothing that great.. Rooms are overpriced as well as food.. staffs are polite and spa room is very untidy and there is no dedicated spa person... Indoor activities one carram board and one table tennis board with no tennis ball and when I asked them they said it is not available...
Room: Deluxe Room
ambience and hospitality team
Such a beautiful property, thanks to the team and especially madam smita & doma and the team. Thanks
Room: Premium Room
My stay was pleasant as always here at summit lilum
It’s great to be here always and at all summit hotels their service is great and it feels good to be here all the time. Amazing staffs especially Smitha receptionist at summit lilum always takes good care of us. Will visit again thanks!
Room: Deluxe Room
Excellent Stay
Amazing Experience over all, Hotel is near Kalimpong town, so no noise pollution, this property was so clean, Rooms were Cozy. All the staff were Nice, resturant rent name James,and forgetting girl name, both were too good, Specially Smita madam, what a Great Welcome by her. recommended for everyone.
Room: Deluxe Room
Excellent Stay
We had a wonderful stay at summit lilium. All the staffs were very caring. The breakfast view at balcony is very nice.
Room: Deluxe Room
Poor Stay
The behaviour of one of the room service staff was very rude. Not much variety in the breakfast buffet.
Room: Premium Room
Good Stay
The premium room was cozy and comfortable. But need maintenance. The staff were excellent in behaviour and etiquette. The food was wonderful, we had a complimentary breakfast. The view from the terrace was awesome.
Room: Deluxe Room
I can recommend this place with conf
good place to stay if u are looking for a place little away from the city with a good mountain view room was good, service was also professional
Room: Premium Room
Good Stay
it is a good hotel clean and scenic also
Room: Deluxe Room
Terrible Stay
Rooms where not clean; complementary breakfast was horrible even dogs will not eat; basin had issues water was coming very slow.
Room: Deluxe Room
Summit Lillium Hotel & Spa has replied on Tue Jun 24 12:43:27 IST 2025
Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet expectations. Cleanliness and food quality are top priorities for us, and it is disappointing to know we fell short during your stay. We also regret the inconvenience caused due to the basin issue. Your concerns have been noted and shared with the respective teams for immediate corrective action. We hope you will give us a chance to serve you better in the future. Regards, Summit Team
Good Service
Good location, good rooms with great service staff. Breakfast buffet was decent, could be better in taste. 4/5.
Room: Deluxe Room
Summit Lillium Hotel & Spa has replied on Tue Jun 24 12:43:52 IST 2025
Thank you for your valuable feedback. We’re glad to know you appreciated the location, rooms, and the service provided by our staff. Your comment regarding the breakfast taste has been noted and shared with our culinary team for improvement. We look forward to welcoming you again for an even better experience. Regards, Summit Team
Great view, cozy room, and delicious foo
Very nice room, with a great view. Excellent restaurant with terrace seating available and an even better view. Great food. Nice staff.
Room: Premium Room
Summit Lillium Hotel & Spa has replied on Tue Jun 24 12:44:32 IST 2025
Thank you for your wonderful feedback. We’re delighted to hear that you enjoyed the room, the scenic views, and the terrace dining experience. Your kind words for our staff and food are truly appreciated. We look forward to welcoming you back soon. Regards, Summit Team
overall good but needs to improve
Room was good and specious but need to improve the cleaning part. There are lots of 🪰 that need to be taken care. Food quality is good but very expensive. Staff behavior are good. Overall good but needs to improve the above points.
Room: Premium Room
Summit Lillium Hotel & Spa has replied on Tue Jun 24 12:45:10 IST 2025
Thank you for sharing your valuable feedback. We’re glad to know you liked the room space, food quality, and our team’s behavior. We sincerely apologize for the inconvenience caused due to cleanliness issues and the presence of flies. Your concerns have been noted, and we will take immediate action to ensure better hygiene and value. We hope to serve you with an improved experience on your next visit. Regards, Summit Team
Poor Stay
Location is far away from the main kalimpong city about 30 mins walking distance. Food is good but very very costly. Flush does not work, Wifi does not work. Apart from these things rest are good. I have given 2 stars as service and amenities are not even at par with the charge of room per day. This is probably the worst property of the Summit Hotel Chain.
Room: Deluxe Room
Summit Lillium Hotel & Spa has replied on Tue Jun 24 12:45:41 IST 2025
Thank you for taking the time to share your feedback. We regret to hear that your experience did not meet expectations. Please accept our sincere apologies for the inconvenience caused due to the distance from the city, non-functional flush and Wi-Fi. Your concerns regarding the pricing and service standards have been noted seriously and will be shared with the relevant team for immediate improvement. We assure you this is not the standard we aim to offer. Regards, Summit Team
view is goo
nice stay location is fantastic room was little small but very good managed but food is so costly and there is no other option
Room: Deluxe Room
Summit Lillium Hotel & Spa has replied on Tue Jun 24 12:46:19 IST 2025
Thank you for sharing your experience. We’re glad to know you enjoyed the stay and appreciated the location and room management. We have noted your concern regarding the food pricing and the lack of alternative options nearby. Your feedback is valuable and will help us work towards enhancing the overall guest experience. Regards, Summit Team
Poor Stay
1. pathetic view from premium category room no. 106 & 108. 2. very costly food and with limited option ( for example 1 plate cucumber salad cost you 250-300). 3. Narrow approach road and limited car parkinh. 4. No lifts. Difficult for older people.
Room: Premium Room
Summit Lillium Hotel & Spa has replied on Tue Jun 03 12:15:55 IST 2025
Thank you for sharing your feedback. We're sorry to hear that your stay did not meet your expectations. Your comments regarding the room view, food pricing, approach road, parking, and the absence of a lift have been duly noted. We understand how these aspects can affect the overall experience, especially for senior guests. We will definitely review these concerns to work on improvements wherever possible. Regards, Summit Team
Good Stay
Location was good , food was amazing and staff were also very good.
Room: Deluxe Room
Summit Lillium Hotel & Spa
Thank you for your kind feedback! We’re delighted to hear that you enjoyed the location, loved the food, and found our staff to be very good. It’s always a pleasure to know we could make your stay a memorable one. We look forward to welcoming you again soon!
Good Stay
The location of the hotel is very good. The staffs are helpful. The view from the hotel room was awesome. Food is very costly. Better to get dinner outside.
Room: Premium Room
Summit Lillium Hotel & Spa
Thank you for your thoughtful feedback. We’re glad you enjoyed the excellent location, the helpfulness of our staff, and the beautiful view from your room—these are aspects we’re truly proud of. We understand that food pricing can be a consideration, and we strive to offer quality dining experiences using fresh ingredients that reflect value. We appreciate your perspective and look forward to welcoming you again!
Dream stay
It is very beautiful and at convenient location.services and foods are good but price of food should be lesser
Room: Deluxe Room
Summit Lillium Hotel & Spa
Thank you for your kind words! We're delighted to hear that you found the property beautiful and appreciated the convenient location, along with our services and food. We understand your thoughts on pricing, and we strive to balance quality with value in all that we offer. Your feedback is valuable as we continue enhancing the guest experience.
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