The property is located in a prime location near Lal Chowk market area and is considered safe. The staff is friendly and helpful, with some guests mentioning specific staff members who went above and beyond to assist them. The rooms are clean and well-maintained, with good facilities and amenities. However, some guests have mentioned issues with the infrastructure, such as the lack of a lift and poor washroom conditions. The food quality is good, but there are some complaints about the limited variety and breakfast service. Overall, the property is recommended for its location, cleanliness, and helpful staff.