The property has received mixed reviews from guests. Some guests have complained about the poor hygiene and cleanliness of the rooms, with dirty bedsheets, pillows and bathrooms. Some guests have also reported issues with the facilities, such as broken geysers, non-working TVs and lifts, and no drinking water provided. However, some guests have praised the friendly and helpful staff, good location, comfortable beds, and relaxing ambiance. Overall, the property seems to have some areas for improvement, but also has some positive aspects.