The property boasts a prime location near Kolkata Airport, making it convenient for travelers. Many guests appreciated the friendly staff and some enjoyed the food at the in-house Koshe Kosha restaurant. However, cleanliness is a major concern, with reports of dirty linens, unkempt rooms, and inadequate bathroom supplies. Service inconsistencies, including issues with breakfast availability and rude staff, were frequently highlighted. Some guests mentioned good room sizes and decent amenities, but overall satisfaction was lacking.