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Kampoo, Gwalior | 5 minutes walk to Gwalior Bus Stand
584 Ratings, 275 Reviews
Last 10 Customer Ratings (Latest First)
Review Summary
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The property boasts a prime location, just a stone's throw from the railway station, which guests appreciate. Rooms are generally clean, spacious, and well-maintained. Many guests liked the staff's helpfulness, although there are reports of rude behavior and poor service, particularly regarding room service and kitchen facilities. Hot water issues and a lack of basic amenities have also been noted.
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Very Disappointing Experience – Poor Service and Unfair Treatment
I booked this hotel through MMT, but my experience was very disappointing. When I reached the hotel, the staff refused to provide early check-in just because I booked online. Surprisingly, many customers who came after me and booked offline were given rooms immediately. When I asked the reason, the staff said I could get an early check-in only if I paid extra. I had to wait for more than 5 hours before getting my room. Even after check-in, basic amenities were missing – there were no towels in the room. When I asked for towels, they said to wait as they didn’t have any available at that moment. It took another 2 hours before I finally got them. Overall, the service was unprofessional and biased towards offline customers. Not recommended for online bookers.
Room: Luxury Class
Excellent Stay
It was overall a good experience there staff were good . Ambiance was also good along with the behaviour of the staff. Room was also worth of money. It is a prime location and we had great stay there for 2 days
Room: Luxury Class
Svc INN has replied on Sun Oct 05 13:25:05 IST 2025
Dear Sir ji, Greetings from Svc inn Gwalior ! Thank you for choosing to stay with Svc Inn Gwalior. We're glad that you found the services at Svc Inn outstanding. We thank you again for taking out the time to write a review. Look forward to welcoming you again soon best regards.
Bathroom Water
In my room bathroom, the water supply is not proper and hot water is also not coming.
Room: Luxury Class
Svc INN has replied on Sun Oct 05 13:25:20 IST 2025
Dear Sir ji, Greetings from Svc inn Gwalior ! Thank you for choosing to stay with Svc Inn Gwalior. We're glad that you found the services at Svc Inn outstanding. We thank you again for taking out the time to write a review. Look forward to welcoming you again soon best regards.
nice
Eaxxilent
Room: Luxury Class
Svc INN has replied on Wed Jul 30 14:51:38 IST 2025
Dear Sir ji, Greetings from Svc inn Gwalior ! Thank you for choosing to stay with Svc Inn Gwalior. We're glad that you found the services at Svc Inn outstanding. We thank you again for taking out the time to write a review. Look forward to welcoming you again soon best regards.
Terrible Stay
Worst Experience Ever. I had an extremely unpleasant experience at this hotel. My wife and I arrived for check-in and provided our valid government-issued ID cards. We clearly mentioned we are married. Despite this, the staff insisted on seeing our marriage invitation card. Seriously? It's been over 8 months since our wedding-who carries a wedding card after that long? To help clarify, I even showed a photo from our wedding, but they refused to accept it. After wasting more time, the person at the desk said that if I sent the marriage photo, only then they would allow check-in. What kind of absurd policy is this? This was ridiculous, intrusive, and made us feel deeply uncomfortable. I will never recommend this hotel to anyone. Totally unprofessional and regressive attitude.
Room: Luxury Class
Svc INN has replied on Wed Sep 03 10:44:20 IST 2025
Dear Sir ji, Greetings from Svc inn Gwalior ! Thank you for choosing to stay with Svc Inn Gwalior. We're glad that you found the services at Svc Inn outstanding. We thank you again for taking out the time to write a review. Look forward to welcoming you again soon best regards.
Poor Stay
Room was fine but no hot water for bathing, food was not good due to which suffering indigestion although charged rs 289 for normal thali.
Room: Luxury Class
Svc INN has replied on Mon Jun 23 16:52:53 IST 2025
Dear Sir ji, Greetings from Svc inn Gwalior ! Thank you for choosing to stay with Svc Inn Gwalior. We're glad that you found the services at Svc Inn outstanding. We thank you again for taking out the time to write a review. Look forward to welcoming you again soon best regards.
Excellent Stay
Rooms are neat and clean. Near to prime location and specious and fresh environment.
Room: Luxury Class
Svc INN has replied on Sat May 17 20:34:01 IST 2025
Dear Sir ji, Greetings from Svc inn Gwalior ! Thank you for choosing to stay with Svc Inn Gwalior. We're glad that you found the services at Svc Inn outstanding. We thank you again for taking out the time to write a review. Look forward to welcoming you again soon best regards.
Terrible Stay
I have not been allowed to stay
Room: Luxury Class
Svc INN has replied on Tue Jun 10 14:20:03 IST 2025
Dear Sir ji, Greetings from Svc inn Gwalior ! Thank you for choosing to stay with Svc Inn Gwalior. We're glad that you found the services at Svc Inn outstanding. We thank you again for taking out the time to write a review. Look forward to welcoming you again soon best regards.
Good Stay
nice somfortable stay with all basic amenities avaialbale. cozy bed and ntaet and clean washroom with 24*7 electricity
Room: Luxury Class
Svc INN has replied on Mon Apr 28 14:00:16 IST 2025
Dear Sir ji, Greetings from Svc inn Gwalior ! Thank you for choosing to stay with Svc Inn Gwalior. We're glad that you found the services at Svc Inn outstanding. We thank you again for taking out the time to write a review. Look forward to welcoming you again soon best regards
Good Stay
Very good hotel. Only some maintenance issues in the bathroom Staff was cooperative. The food at the inhouse restaurant was also good. Just outside the platform no. 1 across the main road. i reached myself by walk in 10 mts.
Room: Luxury Class
Svc INN has replied on Mon Apr 28 14:00:25 IST 2025
Dear Sir ji, Greetings from Svc inn Gwalior ! Thank you for choosing to stay with Svc Inn Gwalior. We're glad that you found the services at Svc Inn outstanding. We thank you again for taking out the time to write a review. Look forward to welcoming you again soon best regards
Terrible Stay
staff not supporting I have dimand dental kit but hotel staff deny sleeper not available after demad
Room: Luxury Class
Svc INN has replied on Fri Apr 04 15:40:24 IST 2025
Dear Sir ji, Greetings from Svc inn Gwalior ! Thank you for choosing to stay with Svc Inn Gwalior. We're glad that you found the services at Svc Inn outstanding.
Average Stay
good. simple stay. the washroom has a little choked washbasin. rest the room was very clean and with all amenities
Room: Luxury Class
Svc INN has replied on Mon Mar 24 15:18:17 IST 2025
Dear Sir ji, Greetings from Svc inn Gwalior ! Thank you for choosing to stay with Svc Inn Gwalior. We're glad that you found the services at Svc Inn outstanding. We thank you again.
Good Stay
Svc inn is good hotel for official and personal stay, room clean and decorated, all facilities available
Room: Luxury Class
Svc INN has replied on Wed Feb 26 17:53:31 IST 2025
Dear Sir ji, Greetings from Svc inn Gwalior ! Thank you for choosing to stay with Svc Inn Gwalior. We're glad that you found the services at Svc Inn outstanding. We thank you again for taking out the time to write a review. Look forward to welcoming you again soon best regards.
Good Stay
Hotel is good, hotel service are good, hotel food is awesome, hotel atmosphere is soundful that why sleep come late
Room: Luxury Class
Svc INN has replied on Tue Feb 25 14:41:51 IST 2025
Dear Sir ji, Greetings from Svc inn Gwalior ! Thank you for choosing to stay with Svc Inn Gwalior. We're glad that you found the services at Svc Inn outstanding. We thank you again for taking out the time to write a review. Look forward to welcoming you again soon best regards.
Terrible Stay
Please send customer care number
Room: Luxury Class
Svc INN has replied on Wed Feb 19 16:51:12 IST 2025
Dear Sir, Here we do not provide rooms to unmarried couples and the ID you was not matching yours, it's not in our policy either.
Excellent Stay
The hotel was really good service was good neat and clean
Room: Luxury Class
Svc INN has replied on Tue Feb 18 21:50:53 IST 2025
Dear Sir ji, Greetings from Svc inn Gwalior ! Thank you for choosing to stay with Svc Inn Gwalior. We're glad that you found the services at Svc Inn outstanding. We thank you again for taking out the time to write a review. Look forward to welcoming you again soon best regards.
Didn't allow us in hotel
They didn't allow us and no support available by make my trip. I will never use make my trip. I want refund
Room: Luxury Class
Svc INN has replied on Wed Feb 19 16:53:44 IST 2025
Dear Sir, Here we do not provide rooms to unmarried couples and the ID you was not matching yours, it's not in our policy either.
Terrible Stay
businessMost useless stay at gwalior. The staff acts like goons. Unhygienic and pathetic. Stinks all around. The washrooms are very dirty.
Room: Luxury Class
Svc INN has replied on Tue Mar 04 22:28:11 IST 2025
Dear Sir, The statement given by you are incorrect. Thanks
Terrible Stay
familyI stayed for two days. the worst stay in my life. every person in the hotel acts like a gunda . very poor service. Most unhygienic place to stay. It stinks all around. got food poisoning after having lunch there.
Room: Luxury Class
Svc INN has replied on Tue Mar 04 22:31:58 IST 2025
Dear Sir, The statement given by you are incorrect , you were such a shameless guest that despite not having a good experience for one day , you stayed with us for the next day as well.
Excellent Stay
Location is very near only 2 minutes walk to gwalior railway station. Clean and hygiene room. Overall good experience.
Room: Luxury Class
Svc INN has replied on Sat Jan 25 15:29:05 IST 2025
Dear Mr. Narendra ji, Greetings from Svc inn Gwalior ! Thank you for choosing to stay with Svc Inn Gwalior. We're glad that you found the services at Svc Inn outstanding. We thank you again for taking out the time to write a review. Look forward to welcoming you again soon best regards.
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