The front staff was not very welcoming. My booking was from 05th March 25 to 06th March 25. I checked in at 03:00 AM on 06th March (midnight). Front desk told me that my booking would have been cancelled as I was checking in after 12 PM, and they somehow reserved it. To my knowledge, there is no such rule. I can check in at whatever time I want, provided it is within the hotel's rule.
There were no pairs of slippers at the hotel.
If you want to sit and take a shower with a bucket, there is no stool to sit on. A very basic thing.
In the name of a working table, a very small wood plank has been put up on the wall, which is of no use.
I would also like to highlight that the Reception staff is very lazy as they get all the information filled up by the guests in their registers. The front desk should fill up the basic information. (Example Date, time, etc.)
I would not prefer to stay here in the future.
The Altruist Business Stays has replied on Wed Apr 16 13:15:59 IST 2025
Dear Valued Guest, Greetings.! Thank you for choosing us.
We respectfully disagree with your perspective and would like to clarify a few hospitality norms. Our check-in policies, including the midnight grace period, are in line with standard hotel procedures globally and well-communicated during booking. The room was held for you despite a no-show risk, reflecting our commitment, not negligence.
Regarding amenities, we maintain clean, efficient setups based on practicality and guest safety. The absence of a stool in the shower area is a conscious design decision, not an oversight. Our working desk design has been appreciated by many business travelers for its smart utility in a compact space.
As for the registration process, it is a standard compliance requirement where guest details must be handwritten for security verification. Our team supports wherever possible but respects guest participation in mandatory entries.
We consistently receive praise for our efficient front desk and cleanliness, making us a preferred choice for countless repeat guests. It is unfortunate that your expectations didn’t align with our offerings.
Best Regards
Team, The Altruist Hotels
